Indian Army Maintenance Service for Desktops, Laptops & Peripherals North Goa 2026 - AGIS/DAO Bidding Standards
Progress
Tender Overview
Organization: Indian Army (Department Of Military Affairs) located in North Goa, GOA. Procurements cover Annual Maintenance Service for a wide range of IT assets including Desktops, Laptops, Peripherals, Photocopier/Canon Xerox machines, Printers, UPS, CCTV cameras and ACER/DELL/HP products. The contract allows a 25% quantity/duration adjustment at issue and post-issuance, with consent for lump-sum service contracts. Applicants must ensure compliance with malware-free hardware/software, submitting a Malicious Code Certificate to prevent embedded malicious code and IP infringements. The service provider must maintain a local Goa office and offer dedicated support with a toll-free number, plus an escalation matrix for rapid issue resolution. Past project proof is acceptable via multiple formats, including client execution certificates and invoices.
Technical Specifications & Requirements
- Service scope: Annual maintenance for desktops, laptops, printers, photocopiers, CCTV, UPS, and related peripherals; scope includes service and support across listed OEM brands.
- Key requirements: Dedicated service office in the consignee state; toll-free support line; escalation matrix; documented proof of past experience (contracts, invoices, or client certificates).
- Malicious Code Certificate: mandatory certificate declaring no embedded malware; breach consequences for IP or data loss.
- Experience proof: contracts, execution certificates, or third-party release notes accepted as evidence.
- Notable absence of BOQ items or explicit price/EMD values; emphasis on compliance & service readiness.
Terms, Conditions & Eligibility
- 25% option clause allows contract quantity or duration adjustments up to 25% at contract issuance and thereafter.
- Required documentation includes a Malicious Code Certificate, proof of service capability in the consignee’s state, and a dedicated/toll-free service number with an escalation matrix.
- Past experience must be demonstrated via contracts, invoices, or execution certificates; non-compliance leads to rejection.
- No BOQ values or EMD details provided; bidders should prepare standard bid documents per ATC and corrigenda.
Key Specifications
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Product/service scope: Annual maintenance for desktops, laptops, printers, photocopier machines, UPS, CCTV cameras
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Delivery/Service location: Office/service support in Goa (consignee state)
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Support commitments: Dedicated toll-free number, escalation matrix
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Malicious Code Certificate: mandatory to certify no embedded malware and IP infringement risk
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Experience evidence: contracts, invoices, or client execution certificates accepted
Terms & Conditions
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25% quantity/duration adjustment allowed at contract issue
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Dedicated Goa-based service office required
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Mandatory Malicious Code Certificate for all hardware/software
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Escalation matrix and toll-free support must be provided
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Past experience proofs must be submitted in acceptable formats
Important Clauses
Payment Terms
Not specified in tender data; bidders should anticipate standard govt terms per ATC
Delivery Schedule
Not specified in tender data; service continuity implied with annual maintenance
Penalties/Liquidated Damages
Not specified in tender data; anticipate typical SLA penalties per contract terms
Bidder Eligibility
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Must have Goa-based service capability or office presence
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Dedicated toll-free service line and escalation matrix must be available
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Proven past experience through contracts/invoices/execution certificates
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
60 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
50% Lowest Priced Technically Qualified Bidders
Tech Clarification Time
3 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
6
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Photocopier Machine, Desktop PC,Printers, UPS,Canon Xerox Machine,ACER,DELL,HP CWC Prinetrs, HP Printers and CCTV Camera; Photocopier Machine, Desktop PC,Printers, UPS,Canon Xerox Mac..
Delivery Details
Delivery Locations
1
Delivery Cities
NORTH GOA
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | NORTH GOA | NORTH GOA | - | - | 1 | - | Number of months for technician : 12 Number of Resident engineers : 1 Number of technicians : 1 |
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
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Documents 6
GeM-Bidding-9688761.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
9
Corrigendum Updates
1 Update Update
Extended Deadline
10-Oct-2026, 8:30 am
Opening Date
11-Oct-2026, 8:30 am
Required Documents
GST registration
PAN card
Past experience proof (contract copies, invoices, execution certificates)
Malicious Code Certificate
Office presence evidence in Goa (state of consignee)
Dedicated toll-free service number details
Escalation matrix for service support
Technical bid documents and OEM authorizations if applicable
Frequently Asked Questions
Key insights about GOA tender market
How to bid for Indian Army maintenance tender in North Goa 2026?
Bidders should submit GST, PAN, past experience proofs (contracts/invoices/execution certificates), Malicious Code Certificate, Goa presence evidence, toll-free support details, and escalation matrix. Prepare technical bid and OEM authorizations if applicable for annual maintenance of desktops, laptops, printers, and CCTV.
What documents are required for the maintenance bid in Goa?
Required documents include GST registration, PAN, proof of past projects (contracts and invoices), Malicious Code Certificate, Goa-based service office evidence, dedicated toll-free service number, escalation matrix, and OEM authorizations where applicable. Ensure submission as per ATC and corrigenda.
What are the key technical requirements for IT peripherals maintenance?
Scope covers desktops, laptops, printers, photocopiers, UPS, and CCTV; must provide dedicated Goa-based service presence, toll-free support, and escalation matrix; submission of Malicious Code Certificate and past experience proof is mandatory for eligibility.
When is the procurement deadline and how is quantity adjusted?
Deadline details are not provided; contract allows up to 25% increase or decrease in quantity or duration at contract issue, with further 25% scope increase possible for lumpsum service contracts with provider consent.
What standards or certificates are required for malware-free hardware?
Bidders must submit a Malicious Code Certificate ensuring no embedded malware or IP infringements; this is mandatory to avoid breach of procurement contract and ensure user/equipment safety across all listed devices.
What evidence qualifies as past experience for eligibility?
Acceptable proofs include contract copies with invoices and bidder self-certification, execution certificates from clients, or third-party inspection release notes; these must demonstrate prior maintenance or supply work matching the procurement scope.
How to establish Goa presence for service and support?
Provide documentary evidence of a Goa-based service office and local contact details; ensure dedicated toll-free support and a visible escalation matrix to meet service availability requirements for the Indian Army contract.