Puducherry Law And Judicial Department AM Services for Desktops Laptops Peripherals Bio Matrix eSSL 2026
Bid Publish Date
07-Sep-2026, 6:16 pm
Bid End Date
17-Sep-2026, 7:00 pm
Location
Progress
Tender Overview
The Puducherry Law And Judicial Department seeks Annual Maintenance Service for Desktops, Laptops and Peripherals including Bio Matrix Device and eSSL in Pondicherry (605007). The procurement lacks a published quantity or value, but emphasizes ongoing maintenance, service delivery, and on-site support through an eligible service provider. A critical differentiator is the requirement for the service provider to maintain an office within the state, ensuring local availability and after-sales support. The bid document imposes strict document submission and compliance checks, including mandatory certificates and adherence to the bid checklist, with potential quantity or scope adjustments up to 25% as per clause. This tender highlights the need for a locally located service partner capable of handling government desk/laptop maintenance and peripheral support while coordinating with the Bio Matrix and eSSL hardware stack.
Location & Organization: Pondicherry, Puducherry; Department of Law And Judicial, Government of Puducherry. Category: Annual Maintenance Service for ICT devices and peripherals. The SOW emphasizes service availability, documentation thoroughness, and compliance with ATC clauses, with emphasis on anti-liquidity and vendor fitness checks. Bidders should prepare for onsite repair, spare parts provisioning, and remote troubleshooting within a state-based office footprint.
Technical Specifications & Requirements
- Service scope: Maintenance for Desktops, Laptops, Peripherals, and devices for the Bio Matrix and eSSL ecosystem. No explicit model numbers published, but the scope includes hardware and peripheral upkeep.
- Delivery & availability: On-site service capability within Puducherry; proof of local service office required as documentary evidence.
- Certificate expectations: Vendors must upload all bid-specified certificates and comply with ATC. Ensure the checklist is fully completed to avoid rejection.
- Compliance notes: Bid documents require inclusion of technician cost in bid price; adherence to the given SOW and scope of work as per uploaded files.
- Contract flexibility: Quantity/duration adjustments up to 25% permitted at contract issuance or issuance stage per ATC.
- Liability: Contractor remains liable for performance even if subcontracted, with buyer consent required for sub-contracts.
Terms, Conditions & Eligibility
- Office location requirement: Service provider must have a local office in Puducherry; documentary evidence required.
- Financial standing: Bidder must not be under liquidation or court receivership; an undertaking to this effect is required.
- EMD & documents: Terms specify submission of all required documents per bid checklist; incomplete submission may lead to rejection.
- Auditability & risk: No assignment or subcontracting without prior written consent; joint liability remains with the original contractor.
- Payment & warranties: Specific payment terms, warranty expectations, and potential penalties are defined in ATCs; bidders should review the ATC for exact conditions.
Tender Data
Bid Details
Quantity
4
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
No
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Bio Matrix Device; eSSL
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Pondicherry
Delivery Pincodes
605004
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| S Magendiran | 605004,NEW INTEGRATED COURT COMPLEX, CUDDALORE MAIN ROAD, PUDUCHERRY 605004 | Pondicherry | Puducherry | 605004 | 4 | - | Number of Resident engineers : 0 Number of technicians : 1 |
Authority Records
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Documents 6
GeM-Bidding-9856019.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
1
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Required Documents
Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)
OEM Authorization Certificate
OEM Annual Turnover
Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about PUDUCHERRY tender market
How to bid for the Desktops and Peripherals AM tender in Puducherry?
Bidders must meet eligibility criteria including local Puducherry office proof, non-liquidity status, and complete all bid documents per ATC. Include technician cost in the bid and ensure submission of GST, PAN, experience certificates, and OEM authorizations if required. Review the checklist and upload required certificates to prevent rejection.
What documents are required for the Puducherry AM service bid?
Required documents include GST registration, PAN card, company financial statements, prior experience certificates for similar IT maintenance, EMD/Security deposit if specified, technical bid documents, and any OEM authorizations. Ensure all certificates align with the bid checklist and ATC instructions.
What are the delivery and availability expectations for service in Puducherry?
The vendor must establish and maintain a local service office in Puducherry; documentary proof is mandatory. On-site maintenance and remote support capabilities should be demonstrated, with response times aligned to the SOW and any 25% variation provisions handled via contract amendments.
What is the scope of maintenance for Bio Matrix and eSSL devices?
Scope includes annual maintenance for Desktops, Laptops, and peripherals, plus Bio Matrix and eSSL device peripherals. Specifics are in the SOW; bidders should review the attached O&M scope to confirm coverage of hardware, peripherals, and software components.
What are the 25% variation terms in this Puducherry tender?
Clause permits up to 25% increase/decrease in contract quantity or duration at contract issue; for lumpsum services, scope expansion and value changes are allowed with the service provider’s consent, requiring formal amendment.
How will payment terms be structured for this service contract?
Payment terms are defined in the ATC; bidders should expect milestone-based or monthly payments post-delivery, subject to acceptance of services and submission of required delivery/installation certificates. Ensure clarity on timing in the final contract and attach any ED/BD terms from ATC.