Indian Coast Guard Interactive Panel Tender 86 in India 3-Year Warranty Service Standards
Bid Publish Date
22-May-2026, 9:28 am
Bid End Date
01-Jun-2026, 10:00 am
Location
Progress
RAQuantity
1
Bid Type
Two Packet Bid
Categories
2
Tender Overview
The Indian Coast Guard, Department of Defence, seeks procurement of an 86" Interactive Panel. The offer must include post-sale service infrastructure and a three-year warranty from final acceptance or post-installation, whichever is later. The bidder must demonstrate installation, commissioning, training, and after-sales support capabilities, including service centers within the consignee states or establish one within 30 days of award. The contract emphasizes supplier responsibility for on-site or carry-in warranty logistics and dedicated service contact channels. The opportunity targets suppliers with robust Indian service networks and proven interactive-panel implementations across defence deployments.
Technical Specifications & Requirements
- Item: 86" Interactive Panel (category: defence-grade display interface)
- Installation: include on-site installation, commissioning, and user training
- Service capability: functional Service Centre in each consignee state; establishment within 30 days if absent
- Support: dedicated toll-free number and escalation matrix for service
- Warranty: 3 years from final acceptance or completion of installation, with OEM warranty certificates at delivery
- After-sales: established installation, commissioning, training, troubleshooting, and maintenance groups in India; real-time service center locations uploaded with bid
- Documentation: evidence of service infrastructure, prior interactive-panel deployments, and OEM authorization where applicable
Terms, Conditions & Eligibility
- Service centers: must be functional in each consignee location or established within 30 days of award; payment conditional on documentary evidence
- Dedicated support: toll-free telecommunication line and escalation matrix
- Warranty: 3 years; rectification of breakdowns during the warranty period; OEM warranty certificates due at delivery
- Installation and training: bidder to provide complete installation, commissioning, and training; attendance at pre-bid meeting optional but encouraged
- Service network: well-established India-wide after-sales service groups; upload service-centre details with bid
- Compliance: attach all required service and installation documentation as part of the technical bid
Key Specifications
-
Product/service names: 86" Interactive Panel
-
Quantities/values: not specified
-
EMD/estimated value: not specified
-
Experience: defence-sector interactive displays experience preferred
-
Quality/standards: 3-year OEM warranty; IS/IEC or defence-grade compliance if mentioned
-
Delivery/installation: on-site installation, commissioning, and training
-
Warranty/AMC: 3-year warranty with service-center coverage in India
Terms & Conditions
-
Key Term 1: Service centers must exist in each consignee state or be established within 30 days
-
Key Term 2: Dedicated toll-free service support and escalation matrix required
-
Key Term 3: 3-year warranty from final acceptance or installation completion with OEM certificates
Important Clauses
Payment Terms
Payment release contingent on documentary evidence of functional service center and adherence to installation/commissioning milestones
Delivery Schedule
Installation, commissioning, and training to be completed as per project plan; absence of service center may delay payment until proof of setup
Penalties/Liquidated Damages
Not explicitly defined; potential consequences inferred from late installation and service-center setup requirements
Bidder Eligibility
-
Functional presence of service centers in required states or clear plan to establish within 30 days
-
Proven experience in delivering and installing interactive-panel solutions
-
OEM authorization for the interactive panel or equivalent defence-grade display product
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
86" Interactive Panel
Authority Records
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Documents 5
GeM-Bidding-9356092.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar interactive-panel deployments
Financial statements demonstrating capability
EMD/Security deposit documentation
OEM authorization or manufacturer credentials
Technical bid documents showing installation and commissioning plan
Evidence of functional Service Centre or plan to establish within 30 days
Reverse Auction Schedule
Start
16-Jun-2026, 2:00 pm
End
17-Jun-2026, 2:00 pm
Duration: 24 hours
Reverse Auction Document
✅ RA concluded. Check financial results for final rankings.
Technical Results
| S.No | Seller | Item | Date | Status |
|---|---|---|---|---|
| 1 | ********** Under PMA | Make : People Link Model : 86" Interactive Panel Title : 86" Interactive Panel | 30-05-2026 18:40:48 | |
| 2 | ********** Under PMA | Make : People Link Model : PeopleLink AlLive Board-Plus X86 Title : 86" Interactive Panel | 27-05-2026 09:09:15 | |
| 3 | ********** Under PMA | Make : People Link Model : PeopleLink AlLive Board-Plus X86 Title : 86" Interactive Panel | 29-05-2026 18:04:25 | |
| 4 | ********** Under PMA | Make : Smartedge Model : WT86-ALT Title : 86" Interactive Panel | 25-05-2026 11:29:33 | |
| 5 | ********** Under PMA | Make : Raptor Model : RPBCI86 Title : 86" Interactive Panel | 30-05-2026 16:01:32 |
Reverse Auction Results Final Prices
These are the final prices after the reverse auction event. Prices may be lower than initial bids.
| Rank | Seller | Final Price | Item |
|---|---|---|---|
| L1 | SMARTEDGE EDUCATION INDIA PRIVATE LIMITED(MSE) Under PMA Winner | ₹1,24,800 | Item Categories : 86" Interactive Panel |
| L2 | FEDORA SOLUTIONS Under PMA | ₹1,99,000 | Item Categories : 86" Interactive Panel |
| L3 | M/s GLOBAL HSE SOLUTIONS Under PMA | ₹2,20,000 | Item Categories : 86" Interactive Panel |
🎉 L1 Winner
SMARTEDGE EDUCATION INDIA PRIVATE LIMITED(MSE) Under PMA
Final Price: ₹1,24,800
Frequently Asked Questions
Key insights about ANDHRA PRADESH tender market
How to participate in interactive panel tender in India for coast guard 2026
Bidders must submit GST, PAN, financials, and experience certificates; provide OEM authorization if required; demonstrate installation and commissioning plan, and show a dedicated service center or a plan to establish one within 30 days of award. Include warranty documentation and escalation matrix.
What documents are required for 86 inch interactive panel bid in India
Required documents include GST certificate, PAN, experience certificates of similar deployments, financial statements, EMD proof, OEM authorization, technical bid with installation plan, and evidence of service centers or establishment plan within 30 days post-award.
What are the warranty terms for the interactive panel procurement
Warranty is 3 years from final acceptance or completion of installation, with OEM warranty certificates due at delivery. The seller must rectify breakdowns during the warranty period and provide service-center support across India.
How is service support structured for the coast guard panel project
Bidder must provide a dedicated toll-free service line and a formal escalation matrix. Functional service centers must cover each consignee location, or be established within 30 days of award; payment is contingent on evidence of service capability.
What are installation and training obligations for the 86 inch panel
Bidder shall perform on-site installation, commissioning, and user training at the consignee location. A detailed installation plan must be provided, and training must cover operation, maintenance, and troubleshooting with post-installation support.
Where can I find the service-center upload requirements for bid submission
Bid must include details of current service centers or a plan to establish centers within 30 days. Upload addresses, contact points, and escalation contacts. Proof of established centers or commitments must accompany the technical bid submission.
What standards or certifications are expected for the interactive panel
The tender requires defence-grade compliance; OEM authorization is preferred. While specific standards are not listed, bidders should present evidence of OEM-backed warranties and service capabilities, with installation and commissioning as part of the scope.
What is the delivery and payment expectation for this panel tender
Delivery/in-statement installation should occur at the consignee site with acceptance testing. Payment terms are tied to documentary evidence of service-center readiness and successful installation/commissioning milestones, followed by the standard payment cycle after acceptance.
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Documents 5
GeM-Bidding-9356092.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS