Department Of Heavy Industry Data Entry & Admin Outsourcing Tender New Delhi 2026 - Fixed Remuneration, 5% Service Charge
Bid Publish Date
01-Sep-2026, 7:00 pm
Bid End Date
11-Sep-2026, 7:00 pm
Value
₹3,53,00,000
Location
Progress
Key Highlights
- • Exact staff categories: Admin, Data Entry Operator, Stenographer, Graduate-level roles
- • Estimated contract value: ₹35,30,00,000; scope includes fixed remuneration staffing
- • 50% quantity/duration flex allowed at bid and contract issuance
- • Office requirement: service provider office within the consignees' state; documentary evidence required
- • Minimum service charge: 5% of monthly cumulative cost; quotes below rejected
- • Dedicated toll-free service support and escalation matrix mandatory
- • Malicious Code Certificate required; compliance with IT security and IPR terms
- • Salary payment responsibility aligned to service provider before buyer reimbursement
- • Delivery/placement at Ministry of Heavy Industries, New Delhi address
Tender Overview
The Department Of Heavy Industry in New Delhi invites bids for fixed remuneration manpower outsourcing covering Admin, Data Entry Operator, and Stenographer roles, including Graduate-level staffing. The estimated contract value is ₹35,30,00,000. Scope encompasses deploying contracted staff at the Ministry offices in New Delhi, with a mandatory service office in the consignee state and a minimum service charge of 5%. The procurement emphasizes continuous payroll responsibility by the service provider, with installation/placement at the specified government premises and adherence to privacy and security obligations. A key differentiator is the 50% quantity/duration flex clause allowed at bid and contract issues, with a binding obligation to accept revised scopes. Unique clauses include Malicious Code Certification, dedicated service support lines, and escalation matrices. This is a GeM-based outsourcing tender, requiring compliance with internal ATCs and standard government terms.
Technical Specifications & Requirements
- Staff categories: Admin, Data Entry Operator, Stenographer, Graduate-level personnel
- Estimated value: ₹35,30,00,000 for the contractual period
- Delivery location: Ministry of Heavy Industries, Room No. 3517, Admin Section, Netaji Nagar, New Delhi 110023
- Service charge floor: 5% of monthly cumulative cost; lower quotes rejected
- Office requirement: service provider must maintain an office within the consignee state, with documentary evidence
- Compliance: mandatory Malicious Code Certificate; dedicated toll-free service support; escalation matrix
- Salary payment responsibility: provider pays salaries first, then claims from Buyer
Terms, Conditions & Eligibility
- 50% scope adjustment allowed before and after contract award
- Office in state of consignee required; documentary evidence mandatory
- Financial soundness: no bankruptcy or liquidation; must upload an undertaking
- Documentation: upload all certificates; ATCs and corrigenda apply
- Service charges and support terms: minimum 5% service charge; dedicated support numbers and escalation matrix required
- Compliance: Malicious Code Certificate and IS/IT security measures where applicable
- Payment terms: provider-managed salary payments prior to buyer reimbursements
Key Specifications
-
Staffing categories: Admin, Data Entry Operator, Stenographer, Graduate
-
Estimated contract value: ₹35,30,00,000
-
Delivery location: Ministry of Heavy Industries, New Delhi
-
Mandatory service charge floor: 5%
-
Office presence in consignee state with documentary evidence
-
Security/compliance: Malicious Code Certificate; dedicated support line; escalation matrix
-
Salary disbursement: provider pays first, then claims from buyer
Terms & Conditions
-
50% scope increase/decrease allowed before/after award
-
Office of service provider must be in consignee state with proof
-
Minimum 5% service charge; lower quotes rejected
Important Clauses
Payment Terms
Provider pays salaries first; buyer reimburses after verification per GeM terms
Delivery Schedule
Placement at Ministry of Heavy Industries, New Delhi; documentation-based acceptance
Penalties/Liquidated Damages
Penalty terms to be as per Service Level Agreement; 50% scope flex does not remove liability
Bidder Eligibility
-
No liquidation or court receivership
-
Staffing experience in government outsourcing
-
Financial stability evidence and GST compliance
Tender Data
Bid Details
Quantity
45
Bid Type
Two Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
176
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Manpower Outsourcing Services - Fixed Remuneration - Admin; Data Entry Operator; Graduate , Manpower Outsourcing Services - Fixed Remuneration - Admin; Stenographer; Graduate
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
26
Delivery Details
Delivery Locations
1
Delivery Cities
New Delhi
Delivery Pincodes
110011
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Baiju Kumar | 110011,Room 387 Udyog Bhawan | New Delhi | Delhi | 110011 | 38 | - | Basic monthly pay (INR) exclusive of GST : 24356 Bonus (INR Monthly) : 0 EDLI (INR Monthly) : 0 EPF Admin Charges (INR Monthly) : 150 Estimated Number of Overtime Hours per Resource per Month : 0 Remuneration per resource per hour for Overtime Hours (Including all applicable allowance etc & excluding GST) : 0 Optional Allowances 1 (INR Monthly) : 0 Optional Allowances 2 (INR Monthly) : 0 Optional Allowances 3 (INR Monthly) : 0 Provident Fund (INR Monthly) : 1800 ESI (INR Monthly) : 0 Tenure/ Duration of Employment (In Months) : 24 |
Authority Records
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Documents 3
GeM-Bidding-9833380.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
6
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Required Documents
GST registration certificate
PAN card
Experience certificates for manpower outsourcing
Financial statements or bank solvency proof
EMD/Security deposit (as applicable under GeM terms)
Technical bid documents and adherence certificates
OEM authorizations (if any) and certifications relevant to staffing
Malicious Code Certificate
Office establishment documents in consignee state
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for manpower outsourcing tender in New Delhi with fixed remuneration?
Bidders must submit GST, PAN, experience certificates, financials, and an EMD as applicable. Ensure minimum 5% service charge, proof of a local office in the consignee state, and a Malicious Code Certificate. The bid should include staff category quotes (Admin, Data Entry, Stenographer, Graduate) and SLA terms.
What documents are required for the Department Of Heavy Industry tender in Delhi?
Required documents include GST certificate, PAN, recent financial statements, experience certificates for manpower outsourcing, EMD, technical bid, OEM authorizations if applicable, and Malicious Code Certificate. Include documentary evidence for local office in the consignee state.
What are the technical staffing categories for this GeM-based tender?
The tender covers Admin, Data Entry Operator, Stenographer, and Graduate staffing. Bidders should specify qualifications and salary terms for each category, ensuring alignment with government placement norms and payroll compliance.
What is the minimum service charge required for this outsourcing bid?
Bidders must quote a minimum service charge of 5% of the monthly cumulative cost. Quotes below this threshold will be rejected, ensuring a baseline revenue model for service delivery and payroll handling.
When is the delivery/placement required for staff in Delhi?
Staff placement is required at the Ministry of Heavy Industries premises in New Delhi. Delivery verification relies on placement acceptance at Room No. 3517, Admin Section, Netaji Nagar, 110023, with documentary evidence for service readiness.
What are the eligibility criteria for this manpower outsourcing tender in Delhi?
Eligibility includes no bankruptcy or liquidation, demonstrated experience in government outsourcing, financial solvency evidence, GST/PAN compliance, and ability to maintain a dedicated local office. Also, submit Malicious Code Certificate and escalation matrices for support.
What are the payment terms for salary disbursement in this contract?
The service provider must pay salaries to contracted staff first, then claim reimbursement from the buyer. Payments align with the SLA and GeM terms, following verification and submission of payroll documentation and statutory compliance.
What documents demonstrate IT security compliance for this bid?
Submit the Malicious Code Certificate, along with any IT security and data privacy certifications required by GeM ATCs. Ensure software and hardware provided are free from embedded malicious code to prevent data loss and ensure user safety.