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Invitation to Bid - Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite in LUCKNOW, UTTAR PRADESH

Bid Publish Date

25-Aug-2026, 3:59 pm

Bid End Date

04-Sep-2026, 4:00 pm

Value

₹80,00,000

Progress

Issue25-Aug-2026, 3:59 pm
AwardPending

N/a invites bids for Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite in LUCKNOW, UTTAR PRADESH. Quantity: 6. Submission Deadline: 04-09-2026 16: 00: 00. Submit your proposal before the deadline.

Tender Data

Bid Details

Quantity

6

Bid Type

Two Packet Bid

Bid Validity

60 (Days)

Bid Type

Service

Evaluation

Total value wise evaluation

Tech Clarification Time

2 Days

Preference & Exemptions

EMD Required

No

MII Compliance

Yes

MSE Exemption/Relaxation

No

Startup Exemption/Relaxation

No

Bid Splitting Applied

No

Requirements

Min. Avg. Annual Turnover

150

Experience Required

3 Year (s)

Arbitration Clause

No

Mediation Clause

No

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite

Advisory Bank

State Bank of India

ePBG Percentage

3%

ePBG Duration (Months)

12

Payment Timelines

Payments shall be made to the Seller within 30 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)

Delivery Details

Delivery Locations

1

Delivery Cities

Lucknow

Delivery Pincodes

226016

Delivery Locations

ConsigneeAddressCityStatePincodeQuantityDelivery DaysAdditional Requirement
Shabnam Bano226016,Aranya Sadan , Sector 19 IndiranagarLucknowUttar Pradesh2260166-Number of Months : 12 Number of Shift per day : 3 Number of Working days in Month : 30

Authority Records

FOREST DEPARTMENT

BID & GeM Expert Consultancy

End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.

Bid Preparation GeM Registration Document Filing

Free consultation · 24h response

Documents 16

GeM-Bidding-9791516.pdf

Main Document

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

Authority & Contact

Organization

N/a

Office Name

Pccf

Grievance Contact

[email protected]

Categories 2

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Historical Data

Required Documents

1

Experience Criteria

2

Bidder Turnover

3

Certificate (Requested in ATC)

4

Additional Doc 1 (Requested in ATC)

5

Additional Doc 2 (Requested in ATC)

6

Additional Doc 3 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria

7

the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer