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Indian Army AMC for OMR Software (ASSAN Application) Tender Delhi-NCR 2026

Bid Publish Date

01-Jun-2026, 10:23 am

Bid End Date

11-Jun-2026, 11:00 am

Location

SOUTH WEST DELHI , DELHI
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Progress

RA
Issue01-Jun-2026, 10:23 am
Reverse AuctionCompleted
AwardCompleted
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Quantity

1

Bid Type

Two Packet Bid

Categories 7

TECHNICAL SERVICES OTHER SERVICE SERVICES OMR SOFTWARE WATER LEVEL RECORDER SOFTWARE MICROCENTRIFUGES

Tender Overview

Organization: Indian Army (Department of Military Affairs) seeks an Annual Maintenance Contract for the OMR Software for ASSAN Application. Location preference is Delhi-NCR with GST registration proof required. No BOQ items listed; estimated value and start/end dates are not disclosed. The bid emphasizes robust service support, malware-free software, and local service presence. The engagement targets seamless AMC coverage for one year with clear escalation and dedicated contact points. The tender distinguishes a need for an office of the service provider within the consignee’s state and a toll-free service number. This procurement focuses on software maintenance, compliance with security and IPR norms, and timely support.

Technical Specifications & Requirements

  • Product/Service: AMC for OMR Software for ASSAN Application (one-year maintenance)
  • Compliance & Security: mandatory certificate confirming absence of embedded malicious code; breach implications for IPRs.
  • Service Availability: office of service provider located in the state of Consignee; dedicated toll-free support; escalation matrix provided.
  • Customer Requirements: proof of GST registration (Delhi-NCR preference); service support infrastructure details needed in bid; strict document uploads of required certificates.
  • Documentation: bids must include mandatory certificates, and failure to upload any specified documents risks rejection.
  • ATC Focus: adherence to buyer-added clauses, including security and operational continuity.

Terms, Conditions & Eligibility

  • EMD/Financial Standing: bidders must demonstrate sound financial health; no liquidation or bankruptcy; an undertaking to this effect is required.
  • Malicious Code Certificate: supplier must certify software/hardware is free from embedded malicious code and confirm no damage or data breach risk.
  • Service Support: dedicated/toll-free number and escalation matrix must be provided; office within the consignee’s state.
  • Documentation: upload GST, PAN, experience certificates, financial statements, OEM authorizations if applicable, and all other certificates listed in ATC.
  • Agency Location: Delhi-NCR preferred; GST registration proof required. Bidders must comply with all seller obligations and ensure timely service delivery.

Key Specifications

  • OMR Software AMC for ASSAN Application

  • One-year maintenance window

  • Malicious code certificate required

  • Dedicated toll-free service support

  • Escalation matrix with telephone numbers

  • Office of service provider within consignee state (Delhi-NCR preferred)

Terms & Conditions

  • Office must be in consignee state with GST proof

  • Dedicated toll-free support and escalation matrix required

  • Malicious code certificate mandatory; IPR/penalty implications defined

Important Clauses

Payment Terms

Not specified in provided data; bidders should verify in final tender documents and ATC.

Delivery Schedule

AMC duration is for one year; exact start date not disclosed in data; delivery/activation terms to be detailed in contract.

Penalties/Liquidated Damages

Not specified; evaluate in terms and conditions for service uptime, response time, and breach impacts.

Bidder Eligibility

  • Not under liquidation or bankruptcy; provide undertaking

  • GST registered with Delhi-NCR preference

  • Proven AMC experience for software like OMR/ASSAN or similar applications

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

Yes

Item Category

Custom Bid for Services - Annual Maintenance Contract (AMC) for one year for OMR Software for ASSAN Application

Authority Records

MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT

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Documents 9

GeM-Bidding-9381173.pdf

Main Document

Other Documents

OTHER

Scope Of Work Document

SCOPE_OF_WORK

Payment Terms & Condition

PAYMENT

Other Documents

OTHER

BOQ Document

BOQ

Other Documents

OTHER

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

Required Documents

1

GST registration certificate (Delhi-NCR preferred)

2

PAN card

3

Experience certificates for similar AMC of software

4

Financial statements (latest audited)

5

EMD/Security deposit documentation (as applicable)

6

Malicious Code certificate (as per ATC)

7

OEM authorization (if applicable)

8

Technical bid documents and certificates requested in ATC

9

Service provider office proof in consignee state

10

Escalation matrix and dedicated toll-free service details

Reverse Auction Schedule

Completed

Start

16-Jun-2026, 12:00 pm

End

17-Jun-2026, 12:00 pm

Duration: 24 hours

Reverse Auction Document

✅ RA concluded. Check financial results for final rankings.

Technical Results

S.No Seller Date Status
1
**********   Under PMA
10-06-2026 10:41:39
2
**********   Under PMA
08-06-2026 14:31:33
3
**********   Under PMA
10-06-2026 10:17:09
4
**********   Under PMA
09-06-2026 19:28:03
5
**********   Under PMA
05-06-2026 16:28:04

Reverse Auction Results Final Prices

These are the final prices after the reverse auction event. Prices may be lower than initial bids.

Rank Seller Final Price Item
L1VIR SOFTECH PRIVATE LIMITED   Under PMA Winner ₹1,99,387Item Categories : Custom Bid for Services - Annual Maintenance Contract (AMC) for one year for OMR Software for ASSAN
L2RED TECH SOLUTIONS INDIA PRIVATE LIMITED   Under PMA₹2,25,000Item Categories : Custom Bid for Services - Annual Maintenance Contract (AMC) for one year for OMR Software for ASSAN
L3ALLIED COMPUTER   Under PMA₹3,29,000Item Categories : Custom Bid for Services - Annual Maintenance Contract (AMC) for one year for OMR Software for ASSAN

🎉 L1 Winner

VIR SOFTECH PRIVATE LIMITED   Under PMA

Final Price: ₹1,99,387

Frequently Asked Questions

Key insights about DELHI tender market

How to bid for the Indian Army OMR software AMC tender 2026 in Delhi-NCR

Bidders should submit GST registration, PAN, and experience certificates, plus the Malicious Code certificate. The bid requires an escalation matrix and toll-free support details, with the service office located in the consignee state. Ensure OEM authorizations, financial statements, and required ATC certificates are uploaded; non-compliance risks rejection.

What documents are required for the AMC for OMR software bid in Delhi-NCR

Required documents include GST certificate, PAN card, experience certificates, latest financial statements, EMD documentation, Malicious Code certificate, OEM authorizations (if any), and service support details (toll-free number, escalation matrix). Ensure proof of Delhi-NCR GST registration if applicable.

What are the technical certifications for the ASSAN OMR AMC tender 2026

The tender mandates a Malicious Code certificate preventing embedded malware and IPR breaches. While IS/standards are not specified, bidders must certify software integrity and security. OEM authorization may be required, depending on the software vendor; verify in final ATC.

When is the delivery/completion window for the Army AMC for OMR software

The contract covers a one-year AMC term; exact start date is not disclosed in the available data. Bidders should expect activation on contract award with ongoing support through the annual period, subject to final contract terms.

What is the service-support requirement for the Army OMR AMC

Bidders must provide a dedicated toll-free service line and a formal escalation matrix with contact numbers. A local service office in the consignee state is required, with documentary evidence to be submitted in the tender.

What are the penalties or SLAs for AMC non-performance

Penalties/LD details are not specified here. Review final contract clauses for uptime SLAs, response times, maintenance windows, and potential liquidated damages tied to service degradation or delayed issue resolution.

What constitutes eligible experience for the OMR AMC in Army procurement

Eligible bidders should show prior AMC experience for similar software/applications, preferably for government or defense sectors. Documented case studies, client references, and annual turnover suitable to project scope should be included with the bid.

What is the role of GST for this Army tender in Delhi-NCR

GST registration proof is required, with Delhi-NCR preference noted. Bidders must ensure GST compliance and provide GSTIN details in the bid package, along with other standard financial documentation.

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