Maharashtra State Police AI Chat Boat WhatsApp Cyber Boat Service Tender Bhandara Maharashtra 2025

Tender Overview

Maharashtra State Police (Home Department, Maharashtra) invites bids for the AI Chat Boat and WhatsApp cyber boat service for 1 year to support S P Office operations in Bhandara, Maharashtra 441802. Scope includes repair, maintenance, and installation-related services for plant/systems and cyber boat platforms. The contract contemplates flexible quantity/duration adjustments within an up to 25% variation. Bidders must anticipate service support capabilities and toll-free assistance. The tender emphasizes supplier compliance, certificate uploads, and adherence to ATC conditions. This opportunity targets vendors with cyber-boat service expertise, software-enabled chat interfaces, and field maintenance capabilities for government security operations.

Technical Specifications & Requirements

• Product/service: AI chat boat and WhatsApp cyber boat service; 1-year service provision
• Location: Bhandara, Maharashtra 441802; delivery & deployment to State Police facilities
• Scope: Repair, maintenance, and installation of related plant/systems/equipment and cyber boat platform
• Standards/Certifications: Not specified in data; bidders should be prepared to meet standard government service criteria and provide certificates as required in the bid document
• Quantity/Value: Estimated value not disclosed; BOQ items show 0 items; focus is on service contract for one year with ongoing support
• Special terms: Option clause for up to 25% quantity/duration variation; excess settlement option allows added charges within defined limits; dedicated service support channel required
• Key differentiators: Dedicated/OEM support channel; ability to claim excess settlement with documentation; strict adherence to ATC clauses
• Delivery/Install: On-site service delivery to police facilities; 1-year service window; performance monitoring implied

Terms & Eligibility

• EMD: Not specified in available data; bidders must verify in official terms
• Experience/Turnover: Required to meet standard government procurement eligibility (not explicitly listed here); bidders should demonstrate prior cyber-boat or security-technology service experience
• Delivery Timeline: Not explicitly defined; contract duration is 1 year with possible 25% variation per clause
• Payment Terms: Not specified; bidders should await concrete terms in contract documents
• Documents: Must upload certificates and required bid documents; dedicated toll-free service number required
• Penalties/Performance: Right of acceptance/rejection reserved; non-performance consequences implied by ATC clauses
• Warranty/Support: Service support obligations emphasized; ensure OEM or authorized service channel availability