Hiring of Consultants - Milestone/Deliverable Based - T4S AUDIT RAJAHMUNDRY LPG PLANT; PNGRB AUDITO
Hindustan Petroleum Corporation Ltd
EAST GODAVARI, ANDHRA PRADESH
Posted:
20 January 2026
Closed:
4 February 2026
GEM
GEM
HPCL Procurement Hiring of ITSM, Monitoring & Endpoint Managed Services Consultants Hyderabad 2026
Progress
Issue03-Feb-2026, 11:00 am
Corrigendum10-Feb-2026
AwardPending
Quantity
4
Bid Type
Two Packet Bid
Categories
2
Tender Overview
Hindustan Petroleum Corporation Ltd in Hyderabad, Telangana invites bids for Milestone/Deliverable Based Managed Services Consulting across four service streams: ITSM, Server/DB/App Monitoring, Network Device Monitoring, and Endpoint Monitoring. The engagement covers 5 years with lump-sum charges per quantity: ITSM 36,000 units, Server/DB/App Monitoring 120,000 units, Network Device Monitoring 600,000 units, and Endpoint Monitoring 600,000 units. The estimated total value is not disclosed; however, an EMD of ₹3,750,000 applies. The contract allows quantity/duration adjustments up to 25% during issue and post-award, with integrity pact compliance. This tender requires hybrid delivery as per scope of work, and requires bidders to align with HPCL procurement processes. The BOQ shows no line items, indicating a project-wide deliverable framework rather than discrete equipment purchases. This is a high-volume managed services procurement with multi-stream coverage and long-term commitment, demanding strong governance, SLAs, and cross-domain expertise. The opportunity is location-specific to Hyderabad and targets experienced IT services providers capable of delivering scalable consultant-based outcomes.
Key Specifications
-
- Service Streams: ITSM milestones, Server/DB/Applications monitoring, Network devices monitoring, Endpoints monitoring.
-
- Volume commitments: ITSM 36,000 units/year, Server/DB/Apps monitoring 120,000 units/year, Network devices 600,000 units/year, Endpoints 600,000 units/year for Years 1–5.
-
- EMD: ₹3,750,000 to be submitted with bid.
-
- Delivery model: Hybrid deployment as specified in scope of work; adjustable by up to 25% at bid issue and post-award.
-
- Compliance: Integrity Pact to be uploaded; all certificates/documents per ATC/Corrigendum.
Terms & Conditions
-
Key Term 1: EMD of ₹3,750,000 required with bid submission.
-
Key Term 2: Quantity/duration flexibility up to 25% at issue and post-award.
-
Key Term 3: Must upload signed Integrity Pact and all required bid documents.
Important Clauses
Payment Terms
Lump-sum milestone payments across Years 1–5 for each stream; exact payment schedule not disclosed in data.
Delivery Schedule
Hybrid delivery aligned to scope of work; aggregate quantity adjustments allowed up to 25%.
Penalties/Liquidated Damages
Not specified in data; bidders should review ATC for LD definitions and safeguards.
Bidder Eligibility
-
Experience in delivering large-scale managed IT services projects
-
Capability to provide multi-stream monitoring and ITSM services
-
Financial stability evidencing annual turnover and cash flow
Documents 6
GeM-Bidding-8922542.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Other Documents
OTHER
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Historical Data
Required Documents
1
Additional Doc 1 (Requested in ATC)
2
Additional Doc 2 (Requested in ATC)
3
Additional Doc 3 (Requested in ATC)
4
Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
5
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Corrigendum Updates
4 Updates
#1
10-Feb-2026 Update
#2
06-Feb-2026 Update
#3
06-Feb-2026 Update
#4
05-Feb-2026 Update
Frequently Asked Questions
Key insights about TELANGANA tender market
How to bid for HPCL ITSM and monitoring services tender in Hyderabad 2026
Bidders must complete the online submission with all mandatory documents: GST, PAN, financials, experience certificates, EMD ₹3,750,000, and signed Integrity Pact. Ensure the four service streams are clearly addressed with lump-sum milestones for Years 1–5 and note the 25% quantity/duration flex.
What documents are required for HPCL Hyderabad IT services tender 2026
Required documents include GST certificate, PAN, experience certificates for similar projects, financial statements, EMD proof of ₹3,750,000, technical bid, OEM authorizations if applicable, and a signed Integrity Pact per HPCL policy. Ensure upload to satisfy ATC/ Corrigendum criteria.
What are the essential eligibility criteria for HPCL ITSM consultants
Applicants must demonstrate experience in large-scale managed services, cross-domain ITSM and monitoring deployments, and financial stability. Provide evidence of prior similar projects, turnover capacity, and compliance with Integrity Pact requirements; no explicit ISO/IS standards are listed in tender data.
What is the EMD amount for HPCL Hyderabad procurement 2026
The EMD is ₹3,750,000. Submit via online transfer or as per bid document instructions. Ensure reference details align with bid submission to avoid disqualification and verify acceptance criteria in the ATC.
What is the delivery model for HPCL IT services tender Hyderabad
Delivery is hybrid per scope of work with milestone/deliverable charges across four streams. A 25% quantity/duration flex is allowed at issue and after award; bidders must plan scalable deployment to reach annual unit targets for Years 1–5.
What are the payment terms for HPCL ITSM and monitoring services
Payment terms are milestone-based across Years 1–5; exact schedule not published in tender data. Prepare for lump-sum charges per quantity and verify terms in the final contract; ensure compliance with integrity pact and related bid conditions.
How to ensure integrity pact compliance for HPCL Hyderabad tender
Prepare a signed Integrity Pact as required by HPCL policy and upload with the bid. The pact ensures ethical vendor behavior; failure to submit PP may lead to bid rejection. Check latest HPCL instructions and ATC for format and signing authority.
What are the four service streams covered by this HPCL tender
The streams include ITSM milestone/deliverable services, Monitoring of Servers/DB/Applications, Network Devices monitoring, and Endpoint Monitoring. Each stream is billed on a lump-sum per-quantity basis for Years 1–5, with large aggregate unit targets specified in the tender data.
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Documents 6
GeM-Bidding-8922542.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Other Documents
OTHER
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS