IOCL Bongaigaon Refinery AMC/CMC for Pre-owned Servo Level Gauge Tender Bongaigaon Assam 2026

Tender Overview

The opportunity is with the Indian Oil Corporation Limited — Bongaigaon Refinery for an AMC/CMC engagement focused on pre-owned servo level gauge systems. The tender specifies a project-based or lump-sum approach, with actual quantities defined in the attached SOR/BOQ. A single bidder, M/s SBEM PVT. LTD., is identified as the proprietary bidder for evaluation, making this a restricted procurement. The procurement location is Bongaigaon, Assam (783373), and the contract scope centers on specialized maintenance and servicing of servo level gauge assemblies under an AMC framework. The arrangement emphasizes post-sale service capability, including dedicated support channels, escalation contacts, and strict compliance with GeM bidding rules. The land-based, equipment-oriented scope requires precise maintenance of pre-owned instrumentation assets and alignment with bidder-provided service norms.

Key differentiators include the exclusive bidding right for SBEM PVT. LTD., the requirement to present total landed cost inclusive of GST, and the emphasis on service support infrastructure such as a dedicated toll-free number and an escalation matrix. The tender appears to be positioned as a targeted procurement for refinery instrumentation maintenance, with emphasis on reliability and prompt service delivery in a critical asset class.

Technical Specifications & Requirements

• Product category: Servo level gauge maintenance/AMC for pre-owned equipment at IOCL Bongaigaon Refinery.
• Quantity: Project-based or lump-sum as per attached SOR/BOQ; exact figures to be sourced from the BOQ.
• Compliance: Total landed cost inclusive of GST and all taxes; no separate tax head in price bid.
• Bidder constraint: Only M/s SBEM PVT.LTD. may be considered as the proprietary bidder for evaluation.
• Service features: Dedicated service support line and an escalation matrix; post-award performance and service obligations.
• Payment and security: PBG/Security deposit fixed at 5% of contract value.
• Additional nuances: If a sub-contract is contemplated, prior buyer consent is required; salaries for deployed staff must be paid by the service provider upfront.
• Documentation: Upload of certificates and compliance documents is mandatory per ATC terms.

Terms, Conditions & Eligibility

• Bidder must be sole proprietary bidder (SBEM PVT. LTD.) for evaluation; other bids treated as unsolicited.
• Price bid must reflect total landed cost inclusive of GST/taxes.
• Quantity distinctions: “1” in GeM indicates project-based; refer to BOQ/SOR for actual quantities.
• Security: 5% PBG/deposit of contract value.
• Financial health: Bidder must not be in liquidation or similar proceedings; an undertaking is required.
• Service obligations: Dedicated toll-free service number and escalation matrix from bidder/OEM.
• Payment of salaries clause: Provider pays staff salaries upfront; claims reimbursement from buyer along with statutory documents.
• Documentation: Failure to upload required certificates/documents may lead to rejection.