Home And Hill Affairs Department West Bengal Multifunction Machine MFM (V2) Tender 2025 - ISO 9001 Compliant PAC Only

Tender Overview

The procuring entity is the Home And Hill Affairs Department, West Bengal seeking a Multifunction Machine MFM (V2) (Q2) – PAC Only. The scope includes Supply, Installation, Testing and Commissioning of the specified MFM, with quantities subject to modification under the option clause (up to 25% increase). The OEM must have a registered India office for after-sales support and provide a dedicated toll-free service line. An ISO 9001 certification is mandatory for the bidder or OEM, and an OEM authorization certificate on official letterhead is required. The tender emphasizes delivery timelines aligned with the original delivery period and adjusted times when options are exercised, ensuring continuity of service. This procurement prioritizes compliant, service-ready vendors with robust quality management and local support presence.

Technical Specifications & Requirements

• Product: Multifunction Machine MFM (V2) under the PAC Only category; no BOQ items are listed.
• Key compliance: ISO 9001 certification for bidder or OEM; OEM authorization on letterhead; OEM service center/office in India for local support.
• Service features: dedicated toll-free service support, escalation matrix, and complete on-site installation, testing, and commissioning.
• Contract terms: option to increase quantity up to 25% during and after contract, with delivery periods recalculated as per the formula provided.
• Scope: supply, installation, testing, commissioning, and post-installation support; price to include all components required.
• Purchase conditions: OEM must provide technical compliance and warranty details on OEM letterhead with sign and stamp.

Terms, Conditions & Eligibility

• EMD and payment terms are not explicitly stated; however, the contract requires full documentation and compliance with the ATC.
• Mandatory certificates: ISO 9001 for bidder/OEM; upload of all required certifications; OEM authorization certificate on OEM letterhead.
• After-sales: dedicated service line and escalation matrix; local office/service center in India.
• Delivery: delivery period linked to the original date plus computed extension when options are exercised, minimum 30 days.
• Compliance: bidders must adhere to the bidder-specific ATC and corrigenda; non-compliance leads to rejection.