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GEM

Indian Institute Of Technology GeM EPABX Upgrade & Call Billing Software Tender 2025 - R10.1 to R101.1, SIP Licensing, Server & MDF

Bid Publish Date

24-Dec-2025, 5:38 pm

Bid End Date

14-Jan-2026, 7:00 pm

EMD

₹2,85,000

Progress

Issue24-Dec-2025, 5:38 pm
AwardPending
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Quantity

257

Category

Upgradation of EPABX Software Release from R10.1 to R101.1 or latest

Bid Type

Two Packet Bid

Categories 12

WOODEN PRODUCT FUME HOODS FORESTRY PRODUCTS ARNO STARTING CONTACTOR POLYMERASE CHAIN REACTION PCR POWER WATER LEVEL RECORDER BOOK CASE APFC PANEL MERRY GO ROUND SOFTWARE BACTERIAL EXPRESSION VECTOR

Tender Overview

The Indian Institute Of Technology (IIT) invites bids on GeM for upgrading EPABX software from R10.1 to R101.1 or latest, along with an Appliance Server, Call Billing Software (SQL version), SIP Extension licenses per user, MDF, and installation/commissioning. The project implies procurement of software upgrades, ancillary hardware, and related licensing with an EMD of ₹285,000. Location details are not specified in the data, but the GeM contract will cover delivery to the designated IIT facility. A key differentiator is the integrated delivery of software upgrade, hardware, and licensing under a single contract, with installation and commissioning included. The scope indicates a unified upgrade package and support framework. This tender emphasizes on-site delivery and end-to-end deployment within the contract, with option clauses allowing quantity adjustments up to 25% during and after award.

Technical Specifications & Requirements

  • Product/Service: EPABX software upgrade (R10.1 → R101.1 or latest), Appliance Server for Call Billing, SQL-based Call Billing Software, SIP Extension licenses, MDF, and installation/commissioning.
  • Delivery & Installation: Free delivery at site; installation and commissioning costs included in contract price.
  • Licensing: SIP Extension-Per User licenses; ensure compatibility with upgraded EPABX software.
  • EMD: ₹285,000.
  • Procurement Modality: GeM; option to increase/decrease quantity by up to 25% during/after contract.
  • BOQ: 7 items listed, without explicit quantities; emphasis on integrated upgrade suite.
  • Standards/Compliance: Not specified in data; ensure alignment with GeM GTC terms.
  • Delivery Timeline: Delivery timeline is governed by the contract; period is delivery as per purchase order and extended option clauses if exercised.

Terms, Conditions & Eligibility

  • Delivery Terms: Free delivery at site; installation/commissioning included in contract price.
  • Delivery Schedule: Delivery must be completed within the contract period; time is the essence.
  • Performance Security: Purchase terms indicate performance security may be applicable; forfeiture rights reserved if obligations are not met.
  • Option Clause: Purchaser may adjust quantity by up to 25%; extended delivery time scales with quantity adjustments.
  • ATC/GTC Compliance: Governed by GeM terms; specific STC/ATC may apply; bidder must comply.
  • Documentation: Ensure submission of all mandatory GeM documents; contract copy to accompany deliveries.
  • Warranty/Support: Not explicitly stated; ensure alignment with GeM terms and post-implementation support expectations.

Key Specifications

  • EPABX upgrade from R10.1 to R101.1 or latest

  • Appliance Server for Call Billing

  • Call Billing Software (SQL version)

  • License for SIP Extension-Per User

  • MDF (Main Distribution Frame) equipment

  • Installation and commissioning services included

  • Free delivery at site, with configuration and integration

  • Seven BOQ items listed in the tender; explicit quantities not provided

Terms & Conditions

  • Delivery on or before contract period; time is essence

  • Quantity may vary by ±25% with proportional delivery adjustments

  • EMD of ₹285,000 required; payment terms aligned with GeM GTC

  • Warranty and post-implementation support terms to be confirmed

  • OEM authorizations and SIP licensing compliance mandatory for bidders

Important Clauses

Payment Terms

GeM-based payment terms apply; EMD of ₹285,000 and contract price includes installation/commissioning; no separate delivery charges.

Delivery Schedule

Delivery to designated IIT facility; delivery time is the essence; extended periods may apply only if quantity changes per option clause.

Penalties/Liquidated Damages

For non-compliance with delivery or performance, penalties/LD may be applicable as per GeM/GTC terms.

Bidder Eligibility

  • Experience in EPABX upgrades and telecom software deployments

  • Financially sound with turnover supporting a ₹285,000 EMD and project scope

  • OEM authorization for SIP Extension licenses and Call Billing software

  • Compliance with GeM terms and 25% quantity adjustment clause

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Bill of Quantities (BOQ) 7 Items

Item # Title Description Quantity Unit Consignee Delivery (Days)
1 Upgradation of EPABX Software Release from R10.1 to R101.1 or latest Latest with addition to migration of license for PC based Operator console to latest version software 1 nos kundanp 60
2 Appliance Server Appliance Server 2 nos kundanp 60
3 Call Billing Software SQL version Call Billing Software SQL version 1 nos kundanp 60
4 Server for Call Billing Software Server for Call Billing Software 1 nos kundanp 60
5 License for SIP Extension-Per User License for SIP Extension-Per User 250 nos kundanp 60
6 MDF MDF for 500 Pairs 1 nos kundanp 60
7 Installation and Commissioning Installation & Commissioning 1 nos kundanp 60

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates for similar EPABX/upgrades

4

Financial statements (24 months)

5

EMD payment proof (₹285,000)

6

Technical bid documents confirming EPABX upgrade scope

7

OEM authorization for SIP Extensions and Call Billing software

8

Installation & commissioning plan

9

Any existing IS/ISo certifications relevant to EPABX/telecom systems

Frequently Asked Questions

How to bid for the EPABX upgrade tender in IIT GeM 2025

Bidders must meet GeM eligibility, submit EMD of ₹285,000, provide OEM authorizations for SIP extensions and Call Billing software, and include installation/commissioning plans. Ensure EPABX upgrade to R101.1 or latest, with appliance server, SQL-based billing, and MDF. Delivery is free at site; 25% quantity variances allowed.

What documents are required for IIT EPABX upgrade GeM bid

Submit GST certificate, PAN, 24-month financial statements, experience certificates for similar upgrades, EMD proof, OEM authorizations, installation plan, and technical bid detailing the EPABX upgrade scope, SIP licenses, and server specifications.

What are the technical specifications for SIP extension licenses

Licenses must cover per-user SIP extensions compatible with EPABX upgrade to R101.1 or latest, with license terms clearly stated, support for concurrent calls, and integration with the SQL-based Call Billing software as part of the GeM contract.

When is delivery expected after contract award

Delivery is governed by the contract period; time is the essence. Free on-site delivery includes installation/commissioning; extended delivery time only with quantity variation per option clause, calculated per contract terms.

What are the EMD and payment terms for this IIT tender

EMD is ₹285,000. Payment terms follow GeM GTC; contract price includes installation/commissioning; no separate delivery charges. Ensure compliance with supplier performance security and contract milestones as per GeM.

What standards or OEM requirements apply to the upgrade

Bidders must provide OEM authorizations for SIP licenses and the Call Billing software; upgrade must be compatible with EPABX software version R101.1 or latest. Ensure submission includes certification or standards aligned with telecom equipment deployments.

What is the scope of installation and commissioning

The contract includes installation and commissioning of the upgraded EPABX, appliance server, and SQL-based billing software, with on-site configuration, network integration, and testing to ensure full operational readiness at IIT facilities.

Are there quantity adjustment provisions in this tender

Yes. The purchaser may adjust quantity up to 25% during contract award or currency, with delivery time adjusted by the formula: (increased quantity ÷ original quantity) × original delivery period, minimum 30 days.