GEM

Indian Army M4 Laptop & Notebook Tender JaIsalmer Rajasthan 2025 – IS/ISO Standards & 3-Year OEM Warranty

Q: What warranty and after-sales service are required for the M4 devices

A **3-year OEM warranty** is required from final acceptance or post-installation. Maintain service centers in India and provide full maintenance coverage, training, and troubleshooting within the warranty period.

Posted

17 Oct 2025, 12:35 pm

Deadline

07 Nov 2025, 01:00 pm

Location

JAISALMER , RAJASTHAN

Progress

Issue17 Oct 2025, 12:35 pm

AwardPending

Explore all 4 tabs to view complete tender details

Quantity

Categories 1

LAPTOP

Tender Overview

The Indian Army, Department Of Military Affairs, invites bids for M4 CHIP LAPTOP and M4 NOTEBOOK to be delivered and installed at 31 Medium Regiment, TCP 2, Jaisalmer Cantt, Jaisalmer 325001 in Rajasthan. The procurement includes product protections, MS Office 365 for three years, antivirus and security features as part of the package. The scope includes installation, commissioning, and on-site service support with a three-year warranty. The process emphasizes a single supplier with robust after-sales capabilities and an integrated security suite.

Technical Specifications & Requirements

Product category: M4 CHIP LAPTOP and M4 NOTEBOOK
Delivery location: 31 MEDIUM REGIMENT, TCP 2, JAISALMER CANTT, JAISALMER, 325001
Warranty: 3 years from final acceptance or after installation, with OEM warranty certificates
Service capability: well-established installation, commissioning, training, troubleshooting, and maintenance network in INDIA; upload service center details
Included software: MS Office 365 (3 years); antivirus and security suite including: browsing protection, virus/malware protection, phishing protection, ransomware protection, encrypted auto-backup
Accessory scope: protections, carry bag included; antivirus/security suite valid for the term; antivirus coverage specifics to be confirmed by bidder
ATC relevance: ensure all items meet the stated delivery and protection requirements; non-compliance may lead to representation or rejection

Terms, Conditions & Eligibility

EMD: not stated; bidders must satisfy turnover criteria: minimum average annual turnover over last 3 financial years as per bid document and CA/audited balance sheets; special consideration for new entities
Warranty: 3 years; OEM warranty certificates to be provided; post-sale service centers details to be uploaded
Delivery & installation: on-site at the consignee location; coordination with 31 MED Regt; installation and commissioning included if scope covers
Service support: dedicated toll-free service line required; must demonstrate regional support availability in India
Documentation: GST, PAN, turnover proof, OEM authorization, technical bid and financial statements as applicable; vendor must be able to provide end-to-end support
Payment terms: not explicitly stated; ensure alignment with government procurement norms; ensure adherence to delivery timelines and acceptance testing
Penalties: standard LD or penalties for non-compliance may apply; ensure clarity in contract clauses and performance bonds

Key Specifications

Product: M4 CHIP LAPTOP
Product: M4 NOTEBOOK
Delivery location: 31 MEDIUM REGIMENT, JAISALMER CANTT, JAISALMER 325001, RAJASTHAN
Warranty: 3 years from final acceptance or post-installation
Software suite: MS Office 365 (3 years) + antivirus/security suite (browsing, malware, phishing, ransomware, encrypted backup)
Service: installation, commissioning, training, troubleshooting, maintenance within India
Accessory bundle: protections carry bag included; antivirus coverage for 1 user for 1 year as per ATC

Terms & Conditions

Warranty: 3-year OEM warranty with acceptance testing
Turnover: minimum average annual turnover over last 3 years required
Delivery: on-site installation and commissioning at 31 MED REGT JAISALMER

Important Clauses

Payment Terms

Not explicitly stated; bidders should align with government norms and include milestone-based payments upon delivery, installation, and acceptance testing.

Delivery Schedule

Delivery and installation must occur at consignee location; ensure installation readiness with service support availability.

Penalties/Liquidated Damages

Standard LD as per Government procurement terms; ensure clarity on penalties for late delivery or non-compliance with warranty conditions.

Bidder Eligibility

Minimum three-year average annual turnover as per last 3 audited financial years
Demonstrated capability for on-site installation and after-sales service within India
OEM authorization for M4 CHIP LAPTOP and M4 NOTEBOOK products

AI-Powered Bidder Prediction

Companies most likely to bid

Live

Unlock Bidder Insights

AI predictions on likely bidders

Required Documents

GST registration certificate

PAN card

Audited financial statements or CA certificate showing turnover for last 3 years

OEM authorization letter

Technical bid documents showing compliance with security software package

OEM warranty certificates

Service center details and contact information

Delivery acceptance protocol and installation certificates

Frequently Asked Questions

How to bid for the Indian Army M4 laptop tender in JaIsalmer 2025

Bidders should submit GST, PAN, turnover proof, OEM authorization, and technical and financial bids. Ensure OEM warranty certificates, installation capability within India, and service center details. The tender requires MS Office 365 inclusion for three years and a comprehensive security suite.

What documents are required for the M4 laptop procurement in Rajasthan

Submit GST registration, PAN card, three years of audited financial statements or CA certificate showing turnover, OEM authorization for M4 products, installation/training capability proof, and OEM warranty certificates. Include service center details and installation/testing plan.

What are the key technical specs for the M4 laptops in this bid

Specific hardware specs are not listed; bidders must demonstrate compliance with government standards for performance, security software suite, and 3-year OEM warranty. Include antivirus, phishing protection, ransomware protection, encrypted backup, and MS Office 365 for three years.

When is the delivery and installation deadline for the JaIsalmer order

Delivery is to be completed on-site at 31 MED REGT, JAISALMER CANTT. While a precise date is not provided, bidders should propose a concrete delivery timeline aligned with acceptance testing and commissioning at consignee location.

What are the payment terms for the Indian Army laptop supply

Payment terms are not explicitly stated; bidders should align with standard government procurement norms, proposing milestone-based payments tied to delivery and successful installation, with acceptance testing prior to final payment.

What warranty and after-sales service are required for the M4 devices

A 3-year OEM warranty is required from final acceptance or post-installation. Maintain service centers in India and provide full maintenance coverage, training, and troubleshooting within the warranty period.

Are there any specific security features included with the M4 laptops

Yes. The inclusion of a comprehensive security suite covers browsing protection, virus/malware protection, phishing protection, ransomware protection, and encrypted auto-backup; plus MS Office 365 for three years and carry-protection accessories.