Indian Army EPABX System Annual Maintenance Tender 2026 - GEM 7602794, Department of Military Affairs, India

Tender Overview

The tender is issued by the Indian Army under the Department Of Military Affairs for the Annual Maintenance service - EPABX System. The call-out specifies an EMD of ₹35,000 and a flexible scope clause allowing a 25% increase in contract quantity or duration at the time of award and within award terms. There is a requirement for a dedicated Toll-Free service line and a defined escalation matrix to manage service issues. The procurement focuses on sustaining EPABX system performance with vendor support, though exact location details and total estimated value are not disclosed. The buyer’s emphasis on service accessibility and escalation responsiveness marks a key differentiator for bidders with established maintenance capabilities and rapid response commitments.

• Organisation: Indian Army
• Product/Service: Annual Maintenance service for EPABX System
• EMD: ₹35,000
• Location: Not specified
• Scope element: 25% quantity/duration adjustment flexibility; dedicated service line; escalation matrix
• Distinctive factor: Formalized service support structure and change-in-scope provisions

Technical Specifications & Requirements

• Category: Annual Maintenance for EPABX System; no detailed technical specs provided
• Commercial terms: Option Clause 25% to adjust contract quantity or duration at award and post-award within 25% limits
• Service requirements: Dedicated toll-free service line for support; Escalation Matrix with multiple contact numbers (5/7 levels)
• Vendor capability: Demonstrated ability to provide ongoing maintenance, prompt response, and coordination with an army facility
• Documentation expectations: Provision of service compliance and incident handling capabilities is implied; no IS/BS standards explicitly listed
• BOQ: No items enumerated; indicates a service-based engagement rather than product procurement

Terms, Conditions & Eligibility

• EMD: ₹35,000 (as specified)
• Scope variation: 25% increase/decrease in contract quantity or duration permissible
• Support requirements: Dedicated toll-free service line and Escalation Matrix (5/7 levels) required
• Service delivery: Post-award service support expectations with defined escalation procedures
• Documentation: Submit standard bid documents for service contracts; OEM or authorized service provider credentials may be required
• Miscellaneous: No fixed-location or product-specification details disclosed; bidders with robust EPABX maintenance experience are favored