Indian Air Force PostgreSQL Database Administration Tender Bangalore Karnataka 2026 - Service & Support Standards

Tender Overview

The Indian Air Force, Department Of Military Affairs, invites bids for POSTGRES SQL DATABASE ADMINISTRATION services in BANGALORE, KARNATAKA. While specific quantities and estimated values are not disclosed, bidders must provide an office located within the consignee’s state, ensuring proximity for on-site or regional support. The procurement focuses on professional database administration services with a strong emphasis on service & support delivery, ensuring reliable PostgreSQL management and issue resolution. A distinctive requirement is the presence of a dedicated toll-free support line and a formal escalation matrix to guarantee timely responses. The opportunity is constrained by mandatory documentation on firm letterhead, stamped and signed, reflecting ATC/SLA commitments. Key differentiators include geographic compliance, structured support channels, and formalized service commitments aligned with ATC/SLA documents. Unique aspects center on bidder’s service-readiness and documented support pathways to ensure service continuity in a high-security, defense environment.

Technical Specifications & Requirements

• Product/Service: POSTGRES SQL DATABASE ADMINISTRATION services for remote and on-site database maintenance
• Location constraint: Office of service provider must be located in the state of the consignee (Karnataka) with documentary evidence
• Support channels: Dedicated / toll-free telephone number for service support; escalation matrix with contact numbers
• Documentation: ATC/SLA documents and other certificates to be submitted on firm letterhead with stamp and signature
• ATC/SLA delivery: Bidder must provide_ATC and SLA commitments as per uploaded bid terms
• Security context: Compliance with defense procurement expectations and confidential data handling terms
• BOQ details: Not available; no itemized quantities disclosed
• Evaluation criteria: Based on compliance with service & support terms and documented commitments

Terms, Conditions & Eligibility

• Office presence: Service-provider office in Karnataka with documentary evidence
• Support accessibility: Dedicated toll-free number for service support and escalation matrix
• Documentation: Certificates/ATC/SLA required on firm letterhead, stamped and signed
• ATC/SLA upload: Must view and comply with specific ATC/SLA clauses provided by buyer
• Security/compliance: Adherence to buyer-specified terms, likely including confidential data handling and response times
• Submission format: Align with bid-specific ATC/SLA documents; ensure firm letterhead and signatures