All in One PC (V2)
Office Of Special Court Mumbai
MUMBAI, MAHARASHTRA
Posted:
9 October 2025
Closed:
27 October 2025
GEM
Tender Overview
Organization: Urban Development and Urban Housing Department, Gujarat. Product: All in One PC (V2) for Q2 procurement. Estimated value: ₹1,500,000 with EMD ₹15,000. Location: Gujarat state, multiple consignee locations requiring local service presence. Scope covers supply of All in One PCs with standard warranty terms and on-site/ carry-in service depending on warranty type. A unique differentiator is mandatory establishment of a Functional Service Centre within 30 days of contract award if not already present, with documentary proof required for payment release. A dedicated toll-free service line and an escalations matrix are mandatory to ensure post-purchase support. The BOQ shows zero items, indicating a single line item or bundled offering may be implied by tender text.
Technical Specifications & Requirements
- Product category: All in One PC (V2) for Q2 cycle in Gujarat.
- Key commitments: Establish a state-wide service centre within 30 days if not pre-existing; provide dedicated toll-free service line and a clearly published escalation matrix.
- Warranty/service: On-site or carry-in warranty terms to be clarified by bidder; service availability must align with localState coverage.
- Delivery & installation: Expected to align with county-wise distribution; installation expectations and timelines should be captured in technical bid. No specific hardware specs listed in provided data.
- Experience & support: OEM or bidder must demonstrate a ready support framework with regional presence in Gujarat.
Terms, Conditions & Eligibility
- EMD: ₹15,000.
- Service obligations include: functional Service Centre in-state within 30 days of award, toll-free service number, and an escalation matrix.
- If service centre exists, payment release follows submission of documentary evidence; if not, must be established prior to payment.
- No BOQ items are provided; bidders should seek clarification on itemized pricing and bundling during bid response. Suppliers must ensure compliance with regional service commitments and ISI/IS standards where applicable.
