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National Informatics Centre Services Incorporated Data Center Annual Maintenance Service Tender Central Delhi 2026

Bid Publish Date

07-Jul-2026, 9:21 am

Bid End Date

17-Jul-2026, 6:00 pm

Location

CENTRAL DELHI , DELHI
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Progress

Issue07-Jul-2026, 9:21 am
AwardPending
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Quantity

6

Bid Type

Two Packet Bid

Categories 2

IT EQUIPMENT WATER LEVEL RECORDER

Tender Overview

The opportunity is issued by National Informatics Centre Services Incorporated (NICSI) under the Department of Electronics and Information Technology for Annual Maintenance Service (AMS) of Data Center Assets, covering Compute, Computer-Servers, and OEM Authorized Service Provider requirements located in Central Delhi, Delhi 110002. The procurement scope includes maintenance services for data center equipment with a potential scope adjustment up to 50% at contract issue and during execution. Bidders must provide an OEM authorization, dedicated support channels, and an escalation matrix. The tender emphasizes adherence to documentation and certificate uploads, with NICSI bank details provided for performance security. The contract is issued under NICSI procurement practices, with formal terms that enable scope/duration adjustments while requiring service reliability and transparent escalation paths.

Technical Specifications & Requirements

  • Category: AMS for Data Center Assets (Compute; Server equipment) with OEM Authorized Service Provider involvement
  • Mandatory terms: 50% quantity/duration adjustment allowed before and after contract issuance
  • Authorization: OEM/Manufacturer Authorization Form required with provider details (name, address, email, phone)
  • Support: Dedicated toll-free service number and a defined escalation matrix
  • Documentation: Upload all certificates/documents sought in Tender, ATC, and corrigenda; upload OEM authorizations
  • Bank details for PBG/EMD: NICSI bank account information provided (IndusInd Bank, Africa Avenue Safdarjung New Delhi)
  • PBG requirement: Contract number to be included in the PBG

Terms, Conditions & Eligibility

  • EMD/Performance: Specific amount not disclosed in the data; ensure submission per ATC
  • Delivery/Support: 24/7 service support with escalation matrix; dedicated toll-free line
  • Banking: PBG/SD to be linked to GeM contract number
  • Documentation: GST certificate, PAN, experience certificates, financial statements, OEM authorizations, technical bid documents, and service/support certificates
  • Clause 50%: Scope/duration can be increased by up to 50%; bidder must accept revised terms
  • Rejection risk: Failure to upload required certificates may lead to rejection

Key Specifications

  • Category: Annual Maintenance Service for Data Center Assets (Compute; Server) with OEM Authorized Service Provider

  • Scope adjustment: up to 50% increase in quantity or contract duration at contract issue

  • Authorization: OEM/Original Manufacturer Authorization Form with contact details

  • Support: Dedicated toll-free service number and escalation matrix

  • Documentation: Upload all required certificates and documents (ATC/corrigendum compliance)

  • PBG/SD: NICSI bank account details provided for security deposit and performance bond

Terms & Conditions

  • 50% scope/duration adjustment allowed pre/post contract issuance

  • OEM authorization required; include complete provider details

  • Dedicated support number and escalation matrix mandatory

  • Upload all required certificates and documents as per ATC

  • Provide NICSI bank details for PBG/SD and ensure PBG references GeM contract

Important Clauses

Payment Terms

EMD/Performance deposit and monthly/terminal payments per GeM contract terms; PBG must reference the NICSI contract number

Delivery Schedule

AMS deployment and responsive maintenance within standard service hours; explicit SLAs not provided in data

Penalties/Liquidated Damages

Not explicitly detailed in available data; penalties likely per GeM/NICSI ATC terms if service levels are not met

Bidder Eligibility

  • Authorized OEM presence or authorized service provider with verifiable OEM authorization

  • Experience in delivering AMS for data center assets (compute/server equipment)

  • Financial stability evidenced by turnover/financial statements and GST registration

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Computer-Servers; OEM Authorised Service Provider

Authority Records

MINISTRY OF ELECTRONICS AND INFORMATION TECHNOLOGYELECTRONICS AND INFORMATION TECHNOLOGY DEPARTMENT

BID & GeM Expert Consultancy

End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.

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Documents 4

GeM-Bidding-9553652.pdf

Main Document

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Closed: 21 August 2025
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Posted: 7 November 2025
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Municipal Corporation Of Delhi AMCS Data Center Assets – Delhi OEM Authorized Service Provider 2025 Tender

Municipal Corporation Of Delhi (mcd)

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Posted: 22 October 2025
Closed: 1 November 2025
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ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Compute; Computer-Servers; OEM Authorised Service

Controller General Of Accounts (cga)

CENTRAL DELHI, DELHI

Posted: 17 September 2025
Closed: 21 October 2025
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Historical Data

Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar AMS in data center assets

4

Financial statements or turnover evidence

5

EMD/Security deposit documents (as applicable)

6

Technical bid documents and compliance certificates

7

OEM Manufacturer Authorization / Authorized Service Provider certificate

8

Details of dedicated service/toll-free support numbers and escalation matrix

9

Nodal bank details for PBG/SD (as provided by NICSI)

Frequently Asked Questions

Key insights about DELHI tender market

How to bid for NICSI data center AMS tender in Central Delhi 2026?

Bidders must submit GST, PAN, experience certificates, financials, EMD/security deposit, OEM authorization, and technical bid documents. Include OEM service contact details, dedicated support numbers, and an escalation matrix. Ensure adherence to the 50% scope/duration adjustment clause and reference NICSI bank details for PBG.

What documents are required for NICSI AMS data center tender in Delhi?

Required documents include GST certificate, PAN, experience certificates for data center AMS, financial statements, EMD/security deposit proof, technical bid documents, OEM authorization, and service/support certificates. Upload certificates corresponding to ATC and corrigendum; provide OEM contact details.

What is the scope adjustment clause in NICSI tender for data center assets?

The contract permits up to a 50% increase in quantity or duration at contract issue, and the bidder must accept revised terms. This applies to lumpsum-based service contracts with potential scope expansion by consent of the provider.

Which OEM authorizations are mandatory for NICSI AMS bid in Delhi?

Bidders must attach an OEM Manufacturer Authorization/Certificate with full provider details (name, designation, address, email, phone). This confirms authorized service capabilities for data center assets and compliance with OEM standards.

What are the dedicated support requirements for NICSI data center AMS?

Bidders must provide a dedicated toll-free telephone number for service support and a formal escalation matrix with contact numbers to ensure prompt issue resolution per NICSI ATC terms.

What is required to prove eligibility for NICSI Delhi AMS tender?

Eligibility requires OEM authorization, relevant AMS experience for data center assets, GST registration, and demonstrable financial stability via turnover/financial statements; ensure compliance with all ATC/corrigendum requirements.

When will NICSI require PBG references in the procurement process?

PBG must reference the GeM contract number and NICSI bank details are provided for security deposits; ensure the PBG is issued with the contract number and linked to NICSI’s IndusInd Bank account.

What standards or certifications are expected for NICSI data center AMS?

While explicit standards are not listed, the tender emphasizes OEM authorization and service capability for data center assets, with references to ISI/ISO compliance expected where applicable through OEM specifics and ATC guidance.

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