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Indian Railway Catering And Tourism Corporation Limited Software Support Services Tender West Delhi 2025 - Linux & Application Software Maintenance 25% ATC

Bid Publish Date

30-Dec-2025, 6:15 pm

Bid End Date

21-Jan-2026, 3:00 pm

EMD

₹2,36,000

Value

₹1,18,00,000

Location

WEST DELHI , DELHI

Progress

Issue30-Dec-2025, 6:15 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • IRCTC procurement for Software Support Services 2.0 in West Delhi, Delhi 110008
  • • EMD ₹236,000 and online transfer to IRCTC bank account with transaction details
  • • Contract quantity/duration can be adjusted by up to 25% at issue and post-issuance
  • • No BOQ items; emphasis on Linux and application software maintenance, ongoing support
  • • ATC document governs terms; ensure OEM authorizations if required

Categories 4

SERVICES APPLICATION SOFTWARE WATER LEVEL RECORDER SOFTWARE

Tender Overview

The procurement is issued by Indian Railway Catering And Tourism Corporation Ltd for Software Support Services 2.0 covering Linux-based support, application software maintenance, ongoing support and general service provider capabilities. The project scope targets a nationwide rail catering and tourism entity operating from West Delhi, Delhi 110008 with an estimated contract value of ₹11,800,000 and an EMD of ₹236,000. The inclusion of a 25% quantity/duration adjustment window provides bidders with flexible scope alignment at bid issuance, followed by binding acceptance if revised. The tender emphasizes robust support, maintenance, and continuity for critical railways software ecosystems. Unique aspects focus on cross-platform maintenance, remote support, and integration capabilities with IRCTC’s software landscape.

Technical Specifications & Requirements

  • Category: Linux-based software support, application software maintenance, ongoing support, general services.
  • Estimated value: ₹11,800,000; EMD: ₹236,000.
  • Location: West Delhi, Delhi 110008; delivery/ongoing support across IRCTC software environments.
  • Contract flexibility: Up to 25% increase or decrease in quantity or duration at contract issue and post-issuance.
  • EMD submission: Online RTGS/NEFT to INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD; account 00030350015884; IFSC HDFC0000003; upload proof with bid.
  • ATC/terms: Refer to ATC document uploaded by buyer; ATC governs evaluation and contractual adjustments.
  • Payment terms: Not specified in the excerpt; bidders should review ATC for milestones and payment schedule.
  • BOQ: No items listed; indicates service-oriented engagement with ongoing support commitments.

Terms, Conditions & Eligibility

  • EMD: ₹236,000 via online transfer to IRCTC account; include bid number and bidder name in transfer details.
  • Payment terms: As per ATC; ensure compliance with RTGS/online remittance requirements for EMD and possible performance guarantees.
  • Delivery/Work schedule: Ongoing support; flexibility of up to 25% in quantity or duration; bidders to acknowledge post-award changes.
  • Document requirements: Submit GST, PAN, financial statements, experience certificates, OEM authorizations (if applicable), and technical compliance documentation.
  • ATC compliance: Adhere to buyer-uploaded ATC instructions; specific clauses may affect evaluation and contractual obligations.
  • Penalties/guarantees: Not explicitly detailed in data; bidders should verify LD/guarantee terms within ATC.
  • Warranty/AMC: Not specified; verify with ATC for post-implementation support terms.
  • Eligibility: Prior experience in software support and maintenance for similar sectors; financial viability demonstrated via statements.

Key Specifications

  • Category: Linux-based software support and application software maintenance

  • Estimated contract value: ₹11,800,000

  • EMD: ₹236,000 via online RTGS/NEFT to IRCTC

  • Location: West Delhi, Delhi 110008

  • Contract adjustment: up to 25% increase/decrease in quantity or duration

Terms & Conditions

  • EMD of ₹236,000 to be paid online with bid details

  • Delivery scope includes ongoing software support with 25% flex

  • ATC governs conditions; review for payment and penalties

Important Clauses

Payment Terms

EMD via online RTGS/NEFT to IRCTC; include bid number and bidder name; payment terms per ATC, not fully disclosed here

Delivery Schedule

Ongoing support with possible 25% variation in quantity/duration at contract issue and post-issuance

Penalties/Liquidated Damages

Not specified in available data; verify LD terms in ATC

Bidder Eligibility

  • Demonstrated experience in software maintenance and Linux-based support

  • Financial viability evidenced by recent financial statements

  • Ability to comply with RTGS/NEFT EMD submission and online payment proof

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Required Documents

1

GST Registration Certificate

2

Permanent Account Number (PAN) Card

3

Experience Certificates for similar software support/maintenance

4

Financial Statements (last 2-3 years)

5

EMD submission proof (RTGS/online transfer receipt)

6

Technical bid documents demonstrating compliance with Linux and application maintenance

7

OEM Authorizations (if required by ATC)

8

Company Profile and turnover details

Frequently Asked Questions

Key insights about DELHI tender market

How to bid for IS Linux software maintenance tender in West Delhi IRCTC 2025

Bidders must provide GST, PAN, experience certificates, financial statements, and EMD proof of ₹236,000 via online RTGS/NEFT to IRCTC. Include OEM authorizations if required, and submit technical compliance documents. Review ATC for delivery timelines, 25% quantity/duration flexibility, and payment terms.

What documents are required for IRCTC software support bid in Delhi 2025

Required documents include GST certificate, PAN, last 3 years financial statements, experience certificates for software maintenance, EMD transfer proof, technical bid demonstrating Linux support capability, and OEM authorizations if applicable. Ensure bidder name and bid number are referenced in transfer details.

What are the delivery requirements for IRCTC maintenance services West Delhi

Delivery requires ongoing software support with potential 25% variation in quantity/duration at contract issue and post-issuance. Ensure service level commitments for Linux and application software, with timely response and resolution targets as per ATC guidelines.

What is the EMD amount for this IRCTC tender in Delhi 2025

The EMD amount is ₹236,000. Submit via online RTGS/NEFT to the IRCTC account 00030350015884 with IFSC HDFC0000003 and upload the payment proof with the bid submission.

Which standards or certifications are required for IRCTC software tender 2025

Look for IS/ISO-related requirements in the ATC; the tender emphasizes Linux and application software maintenance and may require OEM authorizations and compliance with relevant software service standards as specified in the ATC.

How to handle the 25% quantity/duration flexibility in IRCTC tender

At contract issuance, you may adjust contract quantity or duration by up to 25%. After issuance, adjustments remain capped at 25%. Bidder must acknowledge and accept revised scope during contracting and maintain performance as per revised terms.

When is the payment due for IRCTC software support contract in 2025

Payment terms are defined in the ATC; ensure compliance with milestone payments and any AMC terms. The provided data does not specify exact timelines; refer to ATC for schedule and penalties if applicable.