Directorate Of Purchase And Stores Water Purifiers AMC 2 Years Pallavaram Chennai CMC/CMC 10-15 LPH ISI/ISO 9001 2026
Bid Publish Date
17-Aug-2026, 10:03 am
Bid End Date
28-Aug-2026, 10:00 am
Location
Progress
Tender Overview
Directorate Of Purchase And Stores seeks a Comprehensive AMC/CMC for maintenance of water purifiers 10-15 LPH in the Chennai region. The contract runs for 2 years with potential mutual extension. Monthly preventive maintenance is specified, plus annual filter replacement and standby arrangements to guarantee uptime. The bidder must have an office/service centre within Chennai or within 30 km of Pallavaram; local presence is mandatory or an undertaking to establish a local office within 15 days of award. The scope includes spares, consumables, and service logs, with quarterly payments. A 50% contract quantity/duration option may be exercised by the buyer during issuance and post award, subject to GEM terms.
- Organization: Directorate Of Purchase And Stores
- Location: Chennai (Pallavaram vicinity)
- Product: Comprehensive AMC/CMC for 10-15 LPH Water Purifiers
- Duration: 2 years with mutual extension
- Payment: Quarterly; service window 10:00–17:00
- Delivery/uptime commitments: 4 hours breakdown response; 24 hours guaranteed repair time
- Key differentiator: dedicated on-site PM, spares stock, standby units
Technical Specifications & Requirements
- Maintenance scope: periodic preventive maintenance monthly; breakdown calls; replacement of all filters at least once per year (mid-year timing preferred: 6th and 18th month)
- Uptime commitments: breakdown response within 4 hours; guaranteed repair within 24 hours from failure report; standby/swappable equipment if needed
- Spares and consumables: cost of all replaced spares and consumables covered under the AMC
- Service records: maintain a service log book, countersigned by the Engineer-in-Charge on each visit
- Service hours: typically 10:00 to 17:00 on working days; no extra charges for intra-premises shifting
- Location requirement: Office/service centre in Chennai; alternative commitment to establish within 30 km of Pallavaram within 15 days of award
- Payment terms: payments on a quarterly basis; no explicit PSC or tax wording beyond standard practices
Terms, Conditions & Eligibility
- Contract duration: 2 years, extendable by mutual agreement under GEM terms
- SOW scope: comprehensive maintenance, including spares, consumables, and standby provisions
- Response time: breakdown calls within 4 hours; guaranteed repair within 24 hours of fault report
- Office requirement: bidder must have a local Chennai office or commit to establishing one within 15 days of award within 30 km of Pallavaram
- Documentation: bidders must upload required certificates and documents as per bid document, ATC, and corrigenda; non-compliance may lead to rejection
- Variation clause: option to increase contract quantity/duration up to 50% at issue or post-award with consent
- Logistics: no additional charges for shifting units within premises; all spares and consumables are covered under the contract
Key Specifications
-
Maintenance scope: periodic preventive maintenance (monthly) and breakdown support for 10-15 LPH water purifiers
-
Spare parts/consumables: cost covered under AMC; annual filter replacement required (6th and 18th month)
-
Response time: breakdown service within 4 hours; repair time within 24 hours of fault report
-
Standby equipment: provided if replacement requires longer downtime
-
Work window: services between 10:00–17:00 on working days
-
Documentation: service log book countersigned by Engineer-in-Charge
-
Office requirement: Chennai-based service centre; 30 km radius Pallavaram; 15-day onsite establishment window
Terms & Conditions
-
2-year comprehensive AMC with 50% quantity/duration variation option
-
Monthly preventive maintenance and annual filter replacements
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4-hour breakdown response and 24-hour guaranteed repair
Important Clauses
Payment Terms
Quarterly payments on completion of each service cycle; no advance payment specified
Delivery Schedule
Preventive maintenance visits monthly; breakdown response within 4 hours; standby arrangements if needed
Penalties/Liquidated Damages
Not explicitly stated; implied penalties tied to failure to meet guaranteed repair time
Bidder Eligibility
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Must have Chennai area service capability or commit to establishing within 30 km of Pallavaram
-
Experience in AMC/CMC for water purification systems
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Proper GST registration, PAN, and financial stability documentation
Tender Data
Bid Details
Quantity
6
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
3 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - Comprehensive AMC for maintenance of 10-15 LPH Water Purifiers; Comprehensive AMC for maintenance of 10-15 LPH Water Purifiers; Comprehensive Maintenance Contract (CMC); Monthly; Yes
Delivery Details
Delivery Locations
1
Delivery Cities
Chengalpattu
Delivery Pincodes
600043
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Sooriyanarayanan Krishnamoorthy | 600043,MRPSU T&C Receipt Godown Dr Ambedkar Road, Pallavaram Chennai | Chengalpattu | Tamil Nadu | 600043 | 6 | - | Number of months within the contract period for which service is required : 24 |
Authority Records
BID & GeM Expert Consultancy
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Documents 7
GeM-Bidding-9740845.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
3
Required Documents
GST registration certificate
PAN card
Experience certificates for similar AMC/CMC of water purification systems
Financial statements demonstrating stability
EMD/Security deposit documents (as applicable per GEM terms)
Technical bid documents showing compliance with maintenance scope
OEM authorizations or certifications for water purification equipment
Proof of local service centre or undertaking to establish within 15 days of award (within 30 km of Pallavaram)
Frequently Asked Questions
Key insights about TAMIL NADU tender market
How to bid for water purifier AMC tender in Chennai 2026?
Bidders must submit GST, PAN, and financials, plus experience certificates for similar AMC work. Ensure Chennai office or 30 km Pallavaram proximity, and provide OEM authorizations if applicable. The contract is 2 years with 50% variation rights and quarterly payments; PM monthly and annual filter replacement are mandatory.
What documents are required for Chennai water purifier AMC submission?
Submit GST certificate, PAN card, experience certificates for similar maintenance contracts, financial statements, EMD documentation per GEM, technical bid, and OEM authorizations. Include proof of local service centre or undertaking to establish within 15 days of award within 30 km of Pallavaram.
What are the technical maintenance requirements for 10-15 LPH purifiers?
Monthly preventive maintenance, annual filter replacement (6th and 18th months), breakdown service within 4 hours, guaranteed repair within 24 hours, and service logs countersigned by the Engineer-in-Charge. Standby equipment must be available if needed.
What is the payment schedule for the Chennai AMC contract?
Payments are on a quarterly basis after each service period. There is no explicit advance payment; ensure compliance with GEM payment terms and timely submission of service reports and logs for invoice processing.
What is the location requirement for bidders interested in this tender?
Bidders must have an office/service centre in Chennai or within 30 km of Pallavaram. If not, commit to establishing a local office within 15 days of contract award, adhering to the 30 km radius requirement.
What is the scope of spare parts coverage under the AMC?
All spares replaced during the contract, plus consumables like filters and RO components, are included in the Comprehensive AMC. Costs for replacement parts and consumables are not extra; standby equipment is ensured to meet repair timelines.
What are the variation rights for contract quantity or duration?
The buyer may increase contract quantity or duration by up to 50% at contract issue and again up to 50% post-award with mutual consent. Vendors must agree to these adjustments to maintain the contract scope.
What are the service hours and response expectations for this tender?
Routine maintenance occurs during office hours 10:00–17:00. Breakdown responses must be within 4 hours of intimation, with guaranteed repair within 24 hours, and a service log maintained for every visit.