Indian Navy AMC for IT Assets & Network Components Tender Visakhapatnam 2026 – Site Survey, 5% Performance Guarantee

Tender Overview

The Indian Navy, Department Of Military Affairs, invites bids for Annual Maintenance Services covering IT assets and network components, including desktops, laptops, peripherals, servers, printers, switches, UPS, and related peripherals. The procurement requires AMC across brands (HP, ACER, DELL, LENOVO, IBM, EPSON, CANON, BROTHER, NIVETTI, APC, etc.) with a potential contract quantity variation up to 25% at issuance or during contract execution. The event includes a site survey on 02 Feb 2026 at 1500 hrs at ILMS SECTION Material Organisation, Visakhapatnam, to gauge scale and scope. A 5% contract value performance guarantee is mandatory, and payment will be processed post-supply through CDA(N), Vizag. Bidders must be MSME/NSIC/Defence-empanelled for AMC of IT assets and network components, and must maintain a local service provider office in the consignee state with a dedicated toll-free support line and escalation matrix.

Technical Specifications & Requirements

• Scope: Annual maintenance for IT assets and network peripherals including desktops, laptops, servers (IBM, HCL, DELL), printers (Epson, HP, Canon, Brother), multifunction devices, 24-port network switches (NIVETTI, HP, CISCO, D-LINK, BROCADE, DIGISOL), and UPS systems (600-650 VA, 1 KVA, 6 KVA, 10 KVA by various OEMs).
• Delivery/Support: On-site service capability; response and resolution times to be defined in the contract; office of service provider located in the consignee state; dedicated service phone line and escalation matrix.
• Qualification indicators: Prior experience in AMC for IT assets; site survey acknowledgement; 5% performance guarantee; no advance payment; post-delivery payment via CDA(N), Vizag.
• Standards/Certifications: Not explicitly listed; bidders must be able to demonstrate serviceability across the listed brands and device categories with OEM authorizations where applicable.

Terms, Conditions & Eligibility

• EMD/Financials: Not specified in the data; bidders must adhere to standard procurement norms and provide bank guarantees where required.
• Quantity/Contract Variability: Up to 25% increase/decrease in contract quantity or duration at contract issue or during execution.
• Site Survey: Mandatory site survey on 02 Feb 2026 at 1500 hrs, Visakhapatnam; bidders must acknowledge certificate from issuing officer.
• Payment Terms: No advance payment; payment after completion through CDA(N), Vizag.
• Performance Guarantee: 5% of contract value as Bank Guarantee/FDR.
• Registration: MSME/NSIC/Defence empanelment required for AMC of IT assets and network components; ensure registration before bid opening.
• Service Facilities: Local service provider office in the state of consignee; dedicated toll-free service line; escalation contacts provided by bidder/OEM.
• Documentation: Upload required certifications and documents as per ATC/ Corrigendum; site survey acknowledgment; proof of empanelment.