Bihar State Police Networking / Server Rack Tender Patna Bihar 2025 - ISI/ISO Standards Not Specified

Tender Overview

Organization: Bihar State Police - A Voyage Of Excellence, under the Bihar Home Department, seeking procurement in the Networking / Server Rack (Q2) category for delivery in PATNA, BIHAR – 800001. The tender contemplates potential quantity adjustments up to 25% at contractisation and during the currency, with rates on contracted terms. The contract includes requirement for post-sale service capabilities, including a dedicated service center in the state and a toll-free support line. The absence of BOQ items suggests a broad, equipment-agnostic scope with emphasis on delivery readiness, service infrastructure, and compliance. Unique clause: option to extend delivery time proportionally to quantity changes, with a minimum 30 days.

Technical Specifications & Requirements

• Delivery obligations: Delivery period can extend with option clause; additional time calculated as (increased quantity ÷ original quantity) × original delivery period, min 30 days.
• Service & Support: Functional Service Centre in the Consignee's State required for carry-in warranty; 30 days to establish if not present. Submission of documentary evidence required for release of payment.
• Support accessibility: Dedicated toll-free service number and an Escalation Matrix must be provided by Bidder/OEM.
• Warranty penalties: Defect rectification within 3 days of notification; delays incur 0.5% of unit price per week, capped at 10% of contract value; post-10% may trigger alternative sourcing at seller cost with PBG forfeiture.
• ATC clarity: Clauses are bid-specific and require upload of the specified documents in sequence.

Terms, Conditions & Eligibility

• EMD/Performance Security: Not explicitly stated in the data; bidders should prepare standard security as per tender terms.
• Delivery terms: Delivery timelines flexible with option clause; ensure alignment with contract orders and last-date delivery windows.
• Payment terms: Not detailed; procurement typically follows milestone-based payments post-service verification and replacement of defective components.
• Documentation: Upload evidence of service center capabilities, escalation matrix, and contact details; maintain records for warranty/service commitments.
• Warranty coverage: On-site or carry-in depending on product; timely rectification within 3 days is mandatory with penalties for delays.
• Compliance: Ensure adherence to local state service coverage and post-sales support commitments; establish presence within 30 days if absent at bid.