ISRO Department of Space Microwave Waveguide Tender India 2026 - 1 Year Warranty, 25% Quantity Flexibility, Service Centre & Escalation Requirements
Bid Publish Date
11-Sep-2026, 9:52 am
Bid End Date
24-Sep-2026, 11:00 am
Location
Progress
Tender Overview
The Indian Space Research Organization (Department of Space) seeks the supply of Microwave Waveguide products. The scope is limited to the supply of goods with quantities potentially adjusted by up to 25% of bid quantity at contract placement or during the contract currency at contracted rates. The contract emphasizes a 1-year warranty from final acceptance or post-installation, with OEM certificates due at delivery. A dedicated service presence is required in the state of each consignee location, or establishment within 30 days of award. A toll-free service line and an escalation matrix must be provided. This tender prioritizes post-sales service capabilities and nationwide installation/maintenance readiness, with performance alignment to IS/industry standards where applicable. The procurement process prioritizes formal documentation of an established service network and timely service delivery post-sale, supported by dedicated engineering resources. This opportunity includes escalation processes and the ability to accommodate warranty service commitments across consignees.
Technical Specifications & Requirements
- Product category: Microwave Waveguide (no explicit technical specs published in tender data).
- Quantity: Not specified in BOQ; quantity may be adjusted up to 25% during contract.
- Warranty: 1 year from final acceptance or after installation testing.
- Service commitments: Functional service centres in state of each consignee, or establishment within 30 days of award; dedicated toll-free service line; formal escalation matrix.
- OEM requirements: OEM warranty certificates to be submitted at delivery; established installation, commissioning, training, troubleshooting, and maintenance capability in India.
- Delivery/installation: Terms reference installation support and timely servicing; exact delivery schedule to be determined by purchase order.
- Documentation: OEM certifications and service centre details to be uploaded with bid.
Terms, Conditions & Eligibility
- Quantity flexibility: Purchaser may increase quantity up to 25% of contracted quantity during placement or currency of contract.
- Service coverage: Functional service centre in the state of each consignee location; 30-day establishment window if not pre-existing.
- Support: Dedicated/toll-free telephone support; Escalation Matrix with contact numbers.
- Warranty/maintenance: 1-year OEM warranty; timely service during warranty with dedicated technical staff deployed.
- Delivery terms: Delivery period starts from last date of original delivery order; extended time rules apply under option clause with minimum 30 days.
- Documentation: OEM warranty certificates to be supplied; service centre details to be uploaded with bid.
Key Specifications
-
Product/service names and categories: Microwave Waveguide (no detailed technical specs provided)
-
Quantities: Not specified in BOQ; potential adjustment up to 25% during contract
-
EMD/Estimated value: Not disclosed
-
Experience/eligibility: OEM warranty capability and service network required in India
-
Quality/standards: References to IS/other standards not specified in tender text
-
Warranty: 1 year from final acceptance or post-installation testing
-
Delivery/installation: Service centers in consignee states; 30-day setup if absent
Terms & Conditions
-
Option clause allows up to 25% quantity variation during contract
-
1-year OEM warranty and post-installation support required
-
Functional service centres or 30-day establishment window in India
-
Dedicated toll-free support and escalation matrix mandatory
-
Delivery terms tied to last delivery order date with extended-time rules
-
Submit OEM warranty certificates and service-centre details with bid
Important Clauses
Payment Terms
Not specified in tender; payment terms to be defined in contract or purchase order
Delivery Schedule
Delivery period commences from the last date of original delivery order; option-driven extensions possible with minimum 30 days
Penalties/Liquidated Damages
Not specified in tender; LD provisions to be defined in contract terms
Bidder Eligibility
-
Must have OEM warranty capability and Indian service network
-
Ability to establish service centre within 30 days of award
-
Provide dedicated toll-free support and escalation matrix
Tender Data
Bid Details
Quantity
1
Bid Type
Single Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
3 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Warranty Period
1 years
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Microwave Waveguide
Advisory Bank
State Bank of India
ePBG Percentage
3%
ePBG Duration (Months)
14
Delivery Details
Max Delivery Days
60
Delivery Locations
1
Delivery Cities
Thiruvananthapuram
Delivery Pincodes
695547
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Arunkumar B | 695547,INDIAN INSTITUTE OF SPACE SCIENCE AND TECHNOLOGY, VALIAMALA P.O, NEDUMANGAD, THIRUVANATHAPURAM- 695 547 | Thiruvananthapuram | Kerala | 695547 | 1 | 60 | - |
Authority Records
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Documents 3
GeM-Bidding-9867621.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
1
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Required Documents
Certificate (Requested in ATC)
OEM Authorization Certificate
Additional Doc 1 (Requested in ATC)
Compliance of BoQ specification and supporting document *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
How to bid on the Microwave Waveguide tender in India for ISRO 2026?
Bidders must demonstrate OEM warranty capability, submit OEM certificates, provide documented service centers in India or a plan to establish within 30 days of award, and include a dedicated toll-free support line and escalation matrix. The bid should reflect up to 25% quantity flexibility and 1-year warranty terms.
What documents are required for the ISRO Microwave Waveguide bid?
Required documents include OEM warranty certificates, proof of service centers or a plan to establish them within 30 days, evidence of dedicated service line, escalation matrix, and any manufacturer authorization. Ensure compliance with all ISRO bid submission guidelines for goods supply.
What are the warranty terms for ISRO waveguide supply?
Warranty is 1 year from final acceptance or after completion of installation and testing. OEM certificates must accompany delivery. The vendor must guarantee rectification of any breakdown during the warranty period and deploy adequate service personnel nationwide.
What is the quantity flexibility clause for this tender?
Up to 25% quantity variation is allowed: at contract placement and during contract currency at the contracted rates, with delivery extensions minimum 30 days if needed.
What service support is required for this waveguide procurement?
A functional service centre in the consignee state or plan to establish within 30 days is required, plus a dedicated toll-free service line and a formal escalation matrix for technical support.
When do delivery terms apply for the ISRO waveguide tender?
Delivery period starts from the last date of the original delivery order; extended periods may apply if the option clause is exercised, with time calculated as (Increased quantity / Original quantity) × Original delivery period, minimum 30 days.