Directorate Of Health Services Facility Management Tender Kerala 2026 Lump-Sum O&M Electrical Services UPS AMC
Bid Publish Date
30-Sep-2026, 9:22 am
Bid End Date
10-Oct-2026, 10:00 am
Location
Progress
Key Highlights
- • Mandatory site inspection prior to bid submission
- • Monthly billing cycle with quarterly SNO-certified inspections
- • Penalty for late complaint response: ₹2000; 24-hour response requirement
- • Preference for sellers located in Kerala
- Consumables included in lump-sum contract cost
- • Upfront ATC document containing technical specifications to be reviewed
- • Scope includes O&M of electrical works, UPS supply and AMC for healthcare facilities
Tender Overview
The Directorate Of Health Services in Kerala invites bids for a Lump-Sum Facility Management Services contract covering O&M of Electrical Work, UPS supply and service AMC, with consumables included in the contract cost. The scope is management-focused rather than product-only, with monthly billing and mandatory site inspection. A key term is the potential 50% adjustment of contract quantity or duration, subject to consent and purchaser approval. The engagement targets operation and maintenance for healthcare facilities under the Health and Family Welfare Department Kerala, with an emphasis on timely complaint rectification and adherence to localized processes. This procurement includes a structured inspection regime and post-visit certification requirements. Competitive advantage is given to bidders who operate in Kerala and can demonstrate prompt service delivery and robust complaint management.
Technical Specifications & Requirements
- No explicit technical specifications provided in the tender data.
- Clauses indicate: mandatory site inspection; quarterly inspections certified by the SNO; monthly billing cycle; 24-hour complaint rectification window; penalty of ₹2000 for late complaint attendance; blacklisting for non-compliance. Service scope includes electrical O&M, UPS supply, and AMC with consumables incorporated in contract cost. Preference to Kerala-based sellers. A dedicated helpline is provided for queries between 10 AM and 4 PM on working days. Technical details are expected to be uploaded in the ATC document.
- For bidders: prepare to demonstrate capability in healthcare facility electrical maintenance, UPS servicing, and consumables provisioning as part of lump-sum pricing.
Terms, Conditions & Eligibility
- Site inspection is mandatory; failure to comply may disqualify the bid.
- Payment terms: monthly billing; quarterly inspections require SNO certification.
- Penalty framework: ₹2000 per late attendance beyond 24 hours; potential blacklisting for term violations.
- Preference policy: favoring Kerala-based sellers; contact details for queries provided during business hours.
- ATC-uploaded technical specifications will govern evaluation; ensure compliance with all terms and the ATC attachment.
- For any bid-related clarifications, contact the provided helpline during working days.
Key Specifications
-
O&M of electrical systems in healthcare facilities
-
UPS supply and service AMC with consumables included
-
Monthly billing with 24-hour fault rectification
-
Quarterly inspections certified by the SNO (as per ATC)
-
Local preference for Kerala-based bidders
Terms & Conditions
-
Site inspection is mandatory for bid participation
-
Monthly billing; quarterly SNO-certified inspections
-
Penalty for delayed complaint response: ₹2000
Important Clauses
Payment Terms
Billing on a monthly cycle; no explicit advance mentioned; consumables included in contract cost.
Delivery Schedule
Ongoing O&M with monthly invoicing; site inspections at defined intervals; remedies within 24 hours.
Penalties/Liquidated Damages
₹2000 penalty for late attendance of complaints beyond 24 hours; potential blacklisting for non-compliance.
Bidder Eligibility
-
Experience in facility management or electrical O&M for healthcare facilities
-
Kerala-based seller preferred; evidence of local operations
-
Financial stability to handle lump-sum contracts and consumables provisioning
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
45 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
No
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Facility Management Services - LumpSum Based - Healthcare; O&M of Electrical Work, UPS SUPPLY AND SERVICE AMC; Consumables to be provided by service provider (inclusive in contract cost)
Payment Timelines
Payments shall be made to the Seller within 15 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Wayanad
Delivery Pincodes
670645
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Ancy Mary Jacob | 670645,DISTRICT MEDICAL OFFICE HEALTH, MANANTHAVADY, WAYANAD. | Wayanad | Kerala | 670645 | Project / Lumpsum Based | - | - |
Authority Records
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Documents 6
GeM-Bidding-9965741.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
8
Required Documents
GST registration certificate
PAN card
Experience certificates for similar facility management/ electrical O&M
Financial statements demonstrating liquidity for lump-sum contract
Technical bid documents and any OEM authorizations
EMD/Security deposit as applicable (if specified in ATC)
Frequently Asked Questions
How to bid for the facility management tender in Kerala health services
Bidders must complete mandatory site inspections, submit technical and financial bids, provide GST and PAN, and include experience certificates for healthcare electrical O&M. The ATC document will detail exact consumable inclusions and the monthly billing process. Ensure compliance with 24-hour complaint response and Kerala-based preference.
What documents are required for Kerala health services O&M tender
Required documents include GST registration, PAN, experience certificates for similar work, financial statements to prove liquidity, technical bid documents, OEM authorizations if applicable, and EMD as per ATC. Prepare a clear summary of past healthcare electrical maintenance projects with reference values.
What are the penalty terms for delayed complaint attendance in Kerala tender
The contract imposes a ₹2000 penalty for late attending of complaints beyond 24 hours. Ensure rapid fault resolution protocols, documented escalation paths, and quarterly SNO-certified inspections to mitigate penalties and maintain compliance with site expectations.
What is the payment term structure for Kerala lump-sum FM services
Billing is monthly, aligned with service delivery and inspections. The contract includes consumables within the lump-sum price; ensure accurate monthly invoices reflect service delivery milestones, and address any contingencies in the ATC to avoid payment delays.
What standards or ATC documents govern the Kerala health services bid
ATC documents contain the technical specifications for electrical O&M and UPS AMC; bidders must review and comply with the specified standards, including quarterly SNO-certified inspections. Ensure alignment with local preference rules and service level expectations in Kerala.
How to prove eligibility for Kerala health services facility management bid
Provide evidence of prior healthcare electrical maintenance, demonstrate turnover capacity, and show Kerala operation capability. Submit GST, PAN, client references, and experience certificates with clear project scopes and outcomes to satisfy eligibility criteria.
What is the scope of consumables in the lump-sum contract Kerala
Consumables are included in the contract cost, covering essential electrical maintenance items and UPS-related consumables. Ensure the ATC specifies included items, and provide a detailed bill of materials to support the lump-sum pricing and avoid cost overruns.