UP Secretariat Administration Department Networking AMC Tender Lucknow 2026 CISCO Version 2 L2/L3 Switches SFP Routers 8.84M

Tender Overview

The Secretariat Administration Department, Uttar Pradesh (Lucknow 226001) seeks an Annual Maintenance Contract for Networking Devices (Version 2) covering CISCO L2/L3 switches, SFP modules, and routers. The project has an estimated value of ₹88,40,000 with an EMD of ₹2,65,200. The award scope targets a single service partner capable of nationwide or state-based support with local presence in Lucknow, Uttar Pradesh. A key differentiator is the flexible quantity/duration clause allowing up to 25% adjustment at contract issue and post-award within the same ceiling. The procurement emphasizes robust service delivery, with dedicated support channels and escalation paths. This tender is positioned to standardize network maintenance for critical government infrastructure under the UP administration.

Technical Specifications & Requirements

• Category: Annual Maintenance Contract for CISCO networking devices (Version 2) including L2 Switches, L3 Switches, Routers, SFP Modules.
• Est. Value: ₹88,40,000; EMD: ₹2,65,200.
• Delivery/Support: Office of Service Provider must be located in the state of consignee; 24/7 support with dedicated toll-free line; clear escalation matrix.
• Contract Flexibility: Option to adjust contract quantity/duration up to ±25%.
• Documentation: DD/online EMD submission plus hardcopy delivery within 5 days of bid end/opening; DD payable to Special Secretary Secretariat Administration Department, Lucknow.
• Standards/Compliance: No specific device-spec benchmarks provided; emphasis on continuous service, MA/AMC structure, and OEM-aligned support. Bidders should ensure OEM-authorized service capability for CISCO equipment.

Terms, Conditions & Eligibility

• EMD: ₹2,65,200 via Demand Draft or online; hardcopy to be delivered within 5 days post bid end.
• Service Presence: Local office in UP; dedicated support contact and escalation matrix required.
• Delivery/Support: 24/7 service support; on-site engineer availability as specified; performance and uptime commitments to be validated.
• Payment Terms: Standard government cadence; any advance or milestone terms to be declared in the bid.
• RA/M afia: Reverse Auction not explicitly mandated; RA conditions may apply for cost competition.
• Turnover/Experience: Minimum turnover and experience criteria referenced but not numerically specified in data; bidders must comply with buyer’s limits.