Regional Capacity Building & Knowledge Centre AMC for IT Hardware Bengaluru Karnataka 2026-28 ISO/IS 550 Compliant
Bid Publish Date
14-Oct-2026, 2:30 pm
Bid End Date
24-Oct-2026, 3:00 pm
Value
₹2,19,694
Progress
Key Highlights
- • Regional office and local Bengaluru support personnel are mandatory
- • Comprehensive AMC covering IT hardware and peripherals; excludes consumables
- • Price escalation not permitted for 516 days; taxes included
- • One-month termination notice by the procuring office
- • Potential equipment add/delete and relocation within Bengaluru without breaking AMC
- • Final evaluation and terms are discretionary by the office; Annexure A/B controls
Tender Overview
The Regional Capacity Building & Knowledge Centre, Bengaluru, invites bids for a Comprehensive Annual Maintenance Contract (AMC) for IT hardware and peripherals located in Bengaluru, Karnataka. The contract period runs from 1st Nov 2026 to 31st Mar 2028, covering non-consumable parts of listed IT assets and printers. Estimated contract value is embedded within the internal Annexure A with prices to be quoted in INR and inclusive of all taxes. The office reserves the right to modify equipment lists, extend or terminate, and accepts 25% quantity/duration adjustments prior to contract issuance. This procurement targets robust regional support for government IT infrastructure.
Technical Specifications & Requirements
- Scope: Comprehensive AMC for IT hardware/peripherals as per Annexure A; excludes consumables like ribbons and toner cartridges
- Location: Bengaluru, Karnataka; service office/branch must be in Bengaluru with local support personnel
- Coverage: All IT hardware and printers specified in Annexure A; includes all parts except consumables
- Pricing: All quotes in INR; no price escalation for the AMC term (516 days) or any extended period, taxes included
- Term: 1st Nov 2026 to 31st Mar 2028 with potential one-year extension upon mutual agreement
- Modifications: Buyer may add/delete equipment; relocation within Bengaluru does not terminate AMC; regional continuity guaranteed
- Evaluation: Final decision rests with the office; terms may be amended without reason; bid deemed acceptable only after compliance with Annexure B terms
- Brand/OEM: No explicit brand lock stated; compatibility with listed Make/Model in Annexure A is required
Terms, Conditions & Eligibility
- Regional office requirement: Bidders must have registered office and support personnel in Bengaluru, Karnataka
- Scope of AMC: Comprehensive maintenance for IT hardware/peripherals as per Annexure A; non-consumables only
- Price protection: Quotes in INR; no escalation for 516 days; extension cost may be negotiated
- Equipment changes: Office can add/delete equipment; relocation within Bengaluru maintains AMC applicability
- Termination: One month’s notice by the office to discontinue AMC; final decision by the office is binding
- Evaluation rights: Office reserves right to accept/reject bids and modify terms without explanation
- Documentation: Submit OEM authorization and technical compliance as required in Annexure B
Key Specifications
-
Scope: Comprehensive AMC for IT hardware/peripherals as per Annexure A
-
Exclusions: Consumables (ribbons, toner cartridges) are not covered
-
Location: Bengaluru, Karnataka with local support
-
Pricing: INR; no escalation for 516 days; inclusive of taxes
-
Term: 1st Nov 2026 to 31st Mar 2028; possible 1-year extension
-
Modification rights: Add/delete equipment; relocation within Bengaluru
-
Vendor capability: Regional service capability and spare parts availability
Terms & Conditions
-
EMD: Not explicitly stated in data; verify in Annexure B
-
Delivery: AMC coverage from 1st Nov 2026; 516-day term
-
Penalties: Liquidated damages or penalties not detailed; check Annexure B
Important Clauses
Payment Terms
Quotes must be INR; no price escalation for 516 days; taxes included; extension terms to be negotiated
Delivery Schedule
AMC begins 1st Nov 2026; continuous support across Bengaluru with documented response times
Penalties/Liquidated Damages
Not detailed in provided terms; to be clarified in Annexure B; office retains rights on non-performance
Bidder Eligibility
-
Registered office and support personnel in Bengaluru, Karnataka
-
Experience in comprehensive AMC for IT hardware and peripherals
-
Capability to service listed Make/Model in Annexure A with OEM support
Tender Data
Bid Details
Quantity
79
Bid Type
Two Packet Bid
Bid Validity
60 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
3 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
5
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Exatron , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Lenovo , Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, Lower range); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Networking; Networking
Advisory Bank
State Bank of India
ePBG Percentage
2%
ePBG Duration (Months)
12
Delivery Details
Delivery Locations
1
Delivery Cities
Bengaluru Urban
Delivery Pincodes
560002
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Ganta Srikanth | 560002,68/2, Siddaiah road, Doddamavalli, Sudhama Nagar (Next to Siddaiah Referral Hospital) Bengaluru, Karnataka 560002 | Bengaluru Urban | Karnataka | 560002 | 40 | - | Number of Resident engineers : 0 Number of technicians : 0 |
Authority Records
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Documents 4
GeM-Bidding-9985876.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
GST registration certificate
Permanent account number (PAN) card
Experience certificates showing prior AMC for IT hardware
Financial statements or solvency proof
EMD/Security deposit documentation (if applicable)
Technical bid/compliance certificates
OEM authorizations for Make/Model listed in Annexure A
Proof of local Bengaluru office and support staff
Any other documents specified in Annexure B terms
Frequently Asked Questions
How to bid for the Bengaluru IT AMC tender in 2026
Bidders must have a Bengaluru-based office with local support staff, submit OEM authorizations, GST and PAN, and provide financial statements. Ensure compliance with Annexure A/B, include non-consumables maintenance coverage, and specify INR pricing with tax clarity. The office may modify equipment lists and extend terms with mutual consent.
What documents are required for IT hardware AMC in Bengaluru
Submit GST certificate, PAN, experience certificates for similar AMCs, financial statements, OEM authorizations for listed models, proof of Bengaluru office, and technical bid. Annexure B outlines additional compliance; ensure non-consumables coverage and exclusion of consumables like ribbons.
What are the technical coverage details for IT peripherals AMC Bengaluru
AMC covers all IT hardware and printers listed in Annexure A, excluding consumables. Prices must be INR and taxes included, with no escalation for 516 days. Includes replacement/repair of parts; relocation within Bengaluru does not terminate AMC, subject to terms.
What are the payment terms for Bengaluru regional AMC
Payment terms specify INR quotes with tax inclusion; there is no price escalation for 516 days. Extension terms may be negotiated if mutually agreed. Final terms depend on Annexure B; ensure all costs are inclusive of taxes and duties.
What is the contract duration and extension for IT AMC Bengaluru
Contract runs from 1st Nov 2026 to 31st Mar 2028 (516 days); extension up to one additional year may be possible with agreement from both parties. Office reserves right to modify terms and equipment lists during the term.
What are the eligibility criteria for OEM-authorized bidders in Bengaluru
Bidders must hold OEM authorizations for declared Make/Models in Annexure A, have Bengaluru-based service capability, and supply the required maintenance for non-consumables. Experience in similar AMC projects strengthens eligibility; regional presence is mandatory.
When can equipment be added or deleted under Bengaluru AMC
The buyer may add or delete any equipment under Annexure A; AMC remains applicable. Relocation within Bengaluru does not terminate the contract, and coverage continues for scheduled equipment unless explicitly removed.
Are consumables covered under the Bengaluru IT AMC
Consumables such as ribbons and toner cartridges are explicitly excluded from coverage. The AMC focuses on non-consumable IT hardware and peripherals, with OEM-supported parts and services for listed items.