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N/A Organization Photocopier AMS Tender New Delhi Delhi 2026 - Superfax EC 4800 IS Authorized Service 2026

Bid Publish Date

23-Jun-2026, 3:32 pm

Bid End Date

03-Jul-2026, 4:00 pm

Value

₹2,99,000

Location

NEW DELHI , DELHI
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Progress

Issue23-Jun-2026, 3:32 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • OEM Authorized Service Provider requirement for Superfax EC 4800 photocopier
  • • Dedicated toll-free service support number mandatory
  • • 50% scope/duration increase option in tender terms
  • • Estimated contract value ₹299,000; no BOQ items listed
  • • New Delhi, Delhi location; AMS for photocopier maintenance
  • • No explicit EMD amount specified; standard GEM bid security applies
  • • IS/ISO compliance not specified; rely on OEM service standards
  • • Delivery and response time expectations to be defined in contract

Categories 3

PHOTOCOPIER MACHINE MACHINE WATER LEVEL RECORDER

Tender Overview

  • Organization: N/A; Location: New Delhi, Delhi 110001; Procurement: Annual Maintenance Service for Photocopier Machine – Superfax Collator EC 4800 by an OEM Authorized Service Provider. Estimated value: ₹299,000. No BOQ items listed; scope centers on maintenance for the specified apparatus. The tender emphasizes an OEM-authorized service channel and potential scope adjustments up to 50% under specific terms. This is a supplier-focused AMS requiring proven support capabilities for official Superfax equipment in a government-like procurement setting.

Technical Specifications & Requirements

  • Product/Service: Annual Maintenance Service for Superfax Collator EC 4800 photocopier.
  • Provider requirement: OEM Authorized Service Provider with dedicated toll-free/service hotline.
  • Budget/Value: ₹299,000 estimated value.
  • Scope clues: No formal BOQ items; contract may allow scope expansion up to 50% of contract duration/value per Buyer Terms. Location-based service availability in New Delhi.
  • Standards/Compliance: Not specified; bidders should assume standard AMCs for office imaging equipment and require OEM-certified technicians.
  • ** tender context**: The contract includes clauses enabling quantity or duration adjustment, typical for lumpsum AMS engagements and service continuity.

Terms, Conditions & Eligibility

  • EMD/Security: Not specified in data; bidders should expect standard bid security per GEM Tender rules.
  • Delivery/Performance: AMS support via dedicated toll-free line; 50% adjustment clause for scope or duration.
  • Payment/Penalties: Terms not disclosed; anticipate periodic maintenance payments aligned with service milestones.
  • Documents: GST certificate, PAN, OEM authorization, prior AMS experience, financial statements, and technical bid documents.
  • Duration/ Renewal: 50% contract quantity/duration flexibility; adherence to OEM guidelines for Superfax EC 4800 maintenance.
  • Warranty/Support: OEM-authorised service channel preferred; ensure response times and on-site support clearly defined.

Key Specifications

  • Product/service: Annual Maintenance Service for Superfax Collator EC 4800 photocopier

  • Provider: OEM Authorized Service Provider with dedicated hotline

  • Estimated value: ₹299,000

  • Scope flexibility: Up to 50% increase in quantity or duration with consent

  • Location: New Delhi, Delhi; on-site/remote service as per OEM policy

Terms & Conditions

  • 50% scope/duration adjustment permitted by Buyer terms

  • OEM-authorized service provider required

  • Dedicated toll-free support for service requests

Important Clauses

Payment Terms

Not specified in data; bidders should prepare to align with standard GEM AMC payment milestones post-service delivery

Delivery Schedule

Service availability in New Delhi; on-site response times to be defined in contract

Penalties/Liquidated Damages

Not specified; expect standard L.D. terms for AMC failures per GEM guidelines

Bidder Eligibility

  • Proven experience in AMC for office imaging equipment, specifically Superfax or equivalent photocopiers

  • OEM authorization for Superfax EC 4800

  • Valid GST registration and PAN

  • Demonstrated service hotline capability (dedicated toll-free number)

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Annual Maintenance Service - Photocopier Machine - Superfax Collator EC 4800; Superfax; OEM Authorised Service Provider

Authority Records

MINISTRY OF POWER

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Documents 2

GeM-Bidding-9501980.pdf

Main Document

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Historical Data

Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar AMS on photocopiers

4

Financial statements of last 2 years

5

EMD/Security deposit documentation as per GEM rules

6

Technical bid submission document

7

OEM authorization/authorization letter from Superfax for EC 4800

8

Proof of dedicated service hotline (toll-free number) availability

Frequently Asked Questions

Key insights about DELHI tender market

How to bid for AMS tender in New Delhi for Superfax EC 4800?

Bidders should confirm OEM authorization for Superfax EC 4800, submit GST and PAN, provide at least two AMS projects for similar photocopiers, attach financials, and include an OEM service hotline. The contract allows up to 50% scope/duration changes after award.

What documents are required for Superfax maintenance tender in Delhi 2026?

Required documents include GST certificate, PAN, two years of financial statements, OEM authorization for EC 4800, experience certificates for similar AMCs, technical bid, and proof of a dedicated toll-free service line.

What is the estimated value and payment terms for this AMS?

Estimated value is ₹299,000. Payment terms are not detailed in the summary, but vendors should anticipate milestone-based payments aligned with service delivery and OEM support obligations per GEM rules.

What is the scope adjustment allowed in this photocopier AMS?

The buyer may increase the contract quantity or duration by up to 50% at contract issue and with consent post-award, enabling expansion of service coverage or duration as needed.

What qualifies as OEM authorized service for Superfax EC 4800?

Qualification requires official authorization from Superfax for EC 4800, demonstrated service capability, and access to OEM spare parts, with a dedicated toll-free support channel for 24/7 assistance.

Where is the AMS tender located and what equipment is covered?

The opportunity is in New Delhi, Delhi for the Annual Maintenance Service of the Superfax Collator EC 4800 photocopier; general service terms apply and OEM support is emphasized.

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