Government Tender for Operation & Management of Urban Homeless Shelter in Surat

The selected agency will be responsible for the comprehensive operation and management of the Shelter for Urban Homeless (SUH) located in Surat, under the guidelines of DAY-NULM. Key deliverables include:

• Managing daily shelter operations to ensure safety, hygiene, and comfort of residents.
• Providing support services such as food, medical aid, and counseling.
• Maintaining records of beneficiaries and daily activities.
• Ensuring compliance with government policies and standards.
• Reporting and documentation to Surat Municipal Corporation.

The scope involves:

1. Facility Maintenance: Regular cleaning, security, and upkeep.
2. Beneficiary Management: Registration, assessment, and follow-up.
3. Service Delivery: Food, medical, and social support.
4. Monitoring & Evaluation: Regular audits and feedback collection.
5. Coordination: Liaising with government agencies and NGOs.

The agency must ensure timely completion of all activities and adherence to safety standards as specified in the tender documents.

The technical specifications for the shelter management include:

The process involves:

1. Assessment of existing infrastructure.
2. Implementation of safety and hygiene protocols.
3. Deployment of trained personnel.
4. Regular maintenance and updates.

The agency must ensure compliance with all technical standards outlined in the tender documents to ensure quality service delivery.

The estimated budget for this project ranges between ₹X lakh to ₹Y lakh, covering infrastructure, staffing, services, and operational expenses. The financial proposal should include:

Payment terms are as follows:

• Initial payment upon contract signing.
• Milestone-based payments aligned with project phases.
• Final payment after successful completion and approval.

All financial proposals must be submitted in the prescribed format and adhere to the guidelines specified in the tender documents.