Smart Electronic Ticketing Machine,Development and Maintenance of Unified Ticketing Solution
Gujarat State Road Transport Corporation
AHMEDABAD, GUJARAT
Posted:
13 May 2025
Closed:
30 June 2025
GEM
Open Information Technology and Communication NPROCURE
Government Tender for Supply, Installation & Maintenance of Smart Electronic Ticketing Machines (ETVM) on Rental Model
Progress
Issue25-Jun-2026, 12:00 pm
AwardPending
Tender Type
Open
Sector
Information Technology and Communication
Tender Fee
₹4,500
Contract Form
Supply
Completion Period
3 Years
Currency Type
Single
The Rajkot Municipal Corporation is inviting bids through a government tender for the supply, installation, and maintenance of Smart Electronic Ticketing Machines (ETVM) on a rental basis. This project aims to modernize urban transit ticketing systems, improving efficiency, user experience, and data management. The tender covers hardware procurement, installation, and ongoing support over a 3-year period. Eligible agencies with proven experience in electronic ticketing solutions are encouraged to participate. The process involves submitting technical and financial bids via the official e-Procurement portal, with strict adherence to deadlines. This opportunity is ideal for IT service providers, transportation technology firms, and urban infrastructure developers seeking to collaborate with government bodies on smart city projects. The project aligns with the government's vision to upgrade public transport systems and promote digital innovation in urban mobility.
Scope Of Work
The selected agency will be responsible for:
- Supply of Smart Electronic Ticketing Machines (ETVM) as per specifications.
- Installation at designated transit points across Rajkot.
- Commissioning and testing of the ETVMs to ensure proper functionality.
- Maintenance and support for the duration of the contract, including hardware repairs and software updates.
- Training personnel for operation and troubleshooting.
The process includes:
- Delivery of ETVMs to specified locations.
- Installation and configuration of hardware and software.
- Initial testing and commissioning.
- Ongoing maintenance, support, and periodic upgrades.
| Specification | Details |
|---|---|
| Model | As per tender document (see linked PDF) |
| Power Supply | Standard electrical connections |
| Connectivity | GSM/Internet for remote monitoring |
| Durability | Designed for high-traffic environments |
| Software | Customizable ticketing software with real-time data |
The agency must ensure compliance with all technical, safety, and operational standards as outlined in the tender documents.
Technical Specifications
| Parameter | Specification |
|---|---|
| Model | As per detailed tender document |
| Power Supply | 220V AC, 50Hz |
| Connectivity | GSM, GPRS, Internet |
| Material | Durable, weather-resistant casing |
| Software Features | Real-time data collection, remote monitoring, customizable interface |
| Security | Data encryption, secure login |
The installation process involves:
- Delivery of hardware to designated sites.
- Setup and configuration by trained technicians.
- Testing for operational readiness.
- Final approval and handover to the client.
Bidders must ensure all technical parameters are met and provide detailed specifications as part of their bid submission.
Financial Requirements
The estimated project value ranges between INR 20,00,000 and INR 30,00,000, depending on the number of units procured and maintenance scope. The budget breakdown includes:
| Cost Component | Estimated Cost |
|---|---|
| Hardware Procurement | INR 12,00,000 |
| Installation & Setup | INR 3,00,000 |
| Maintenance & Support | INR 5,00,000 over 3 years |
| Miscellaneous | INR 1,00,000 |
Payment terms are as follows:
- 30% advance upon contract signing.
- 40% after installation and successful testing.
- Remaining 30% after completion of maintenance period.
All payments will be made through bank transfer upon submission of valid invoices and certification of work completion.
Additional Tender Data
Commercial Details
Bid To RA
No
Item Category
IT - All
Authority & Contact
Officer Inviting Bids
General Manager
Bid Opening Authority
General Manager
Address
GENERAL MANAGER RAJKOT RAJPATH LIMITED, 3RD FLOOR, MULTI ACTIVITY CENTRE, NANA MAVA CIRCLE, 150’ RING ROAD, RAJKOT - 360 005
Contact Details
9624059199
Authority Records
MUNICIPAL CORPORATION
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Documents 1
2406 SUPPLY INSTALLATION OF ETM ON RENTAL MODEL Final.pdf
TENDER_DOCUMENT
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Eligibility Criteria
✓ Must have valid and active agency registration certificates.
✓ Proven experience in supplying and maintaining electronic ticketing systems for at least 3 years.
✓ Demonstrated financial stability with annual turnover exceeding specified thresholds.
✓ Must possess valid GST registration and PAN Card.
✓ Should not be blacklisted or debarred by any government agency.
✓ Submit all required documents including:
| Document | Description |
|---|---|
| Tender signed copies | Signed on every page including amendments |
| Tender Fee | Paid receipt of Rs. 4500 |
| EMD | As specified in tender, payable in approved form |
| PAN Card | Valid PAN for the agency |
| Agency Registration | Valid registration certificate |
| GST Registration | Valid GST certificate |
| Non-Blacklist Declaration | On Rs. 300 Stamp Paper |
| Work Experience Certificates | Demonstrating relevant project execution |
| Certificate of Chartered Accountant | Financial statements and audit reports |
| Current Year Professional Tax Receipt | Attested copy |
| Authority Letter | On Rs. 300 Stamp Paper |
| Forwarding Letter | Signed covering letter |
| Bidders Information | Complete company profile |
| Notarized Affidavit | As per provided format |
| Power of Attorney | As per Annexure 3 |
All documents must be submitted in the specified format and within deadlines.
Bidding Process
Process Timeline
1. Technical Bid
21-07-2026 12:00
2. Price Bid
23-07-2026 12:00
Required Forms
Technical
Tender Fee and EMD Details
User Defined Template-Standard
Price
RRL ETM
User Defined Template-Secured
Required Documents
Stage - Technical Bid
1
Copy of this tender including any amendments/clarification issued signed on every page.
Required 2
Tender Fee
Required 3
EMD
Required 4
PAN Card
Required 5
Agency Registration Certificate
Required 6
GST Registration
Required 7
Non-Blacklist Declaration on Rs.300 Stamp
Required 8
Work Experience Certificates
Required 9
Certificate of C.A.
Required 10
Attested copy of Current Year Proff. Tax Receipt
11
Authority Letter on Rs.300 Stamp
12
Forwarding letter
Required 13
Bidders Information
Required 14
Notarized Affidavit on Stamp Paper as per the format provided in Annexure
15
Power of Attorney (As per Annexure 3)
16
Other document as per mention in RFP, if any
Stage - Price Bid
1
Price Bid
RequiredFrequently Asked Questions
Key insights about GUJARAT tender market
What is the main objective of this government tender?
This tender aims to select a qualified agency to supply, install, and maintain Smart Electronic Ticketing Machines (ETVM) on a rental basis, enhancing public transportation efficiency in Rajkot as part of the city's smart city initiatives.
Who can participate in this tender?
Eligible bidders include IT service providers, transportation technology companies, and agencies with experience in electronic ticketing systems. Bidders must meet all eligibility criteria, including valid registration, experience, and financial stability.
What are the key documents required for bid submission?
Required documents include signed tender copies, tender fee receipt, EMD, PAN Card, GST registration, work experience certificates, CA certificates, and other specified documents. All must be submitted in the prescribed format before the deadline.
What is the evaluation process for bids?
Bids are evaluated based on technical compliance, experience, cost, and support capabilities. The process involves technical and financial bid assessments, with the highest scoring compliant bid receiving the award.
What are the important dates and deadlines?
Key dates include bid submission start on 25-06-2026, bid submission deadline on 16-07-2026, technical evaluation on 21-07-2026, and price evaluation on 23-07-2026. All deadlines are strict, and late submissions will be rejected.
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Documents 1
2406 SUPPLY INSTALLATION OF ETM ON RENTAL MODEL Final.pdf
TENDER_DOCUMENT