Government Tender Published for Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite in CENTRAL DELHI, DELHI

The eligibility requirements include being a registered entity capable of handling call center operations, with prior experience in the field. Bidders must demonstrate their ability to meet the technical requirements outlined in the tender, showcasing relevant past performances and registrations as proof of compliance.

Bidders are expected to possess various certificates indicating compliance with industry standards, such as ISO certifications, and proof of registration in the GST and local business directories. The submission of these documents is crucial for validating the bidder's capacity to deliver the required services.

The registration process entails bidding entities submitting their commercial and technical proposals electronically through the designated portal. This may also include the payment of the Earnest Money Deposit (EMD) and completing all necessary forms as provided in the tender guidelines.

The technical specifications for the call center services include advanced telecommunication technologies, high-quality service standards, and adherence to compliance requirements specified by the Department of Financial Services. Bidders must ensure their proposals meet the necessary quality standards to be considered for selection.

Payment terms will be structured as per the contract awarded, typically encompassing milestone payments upon meeting service deliverables. Bidders may also be required to furnish a performance security to guarantee the fulfillment of contract obligations, which will be detailed within the tender documentation.