IOCL Annual Maintenance Service EPABX System Tender India 2026 - IOCL Procurement for EPABX Maintenance

Tender Overview

Organization: Indian Oil Corporation Limited. Procurement: Annual maintenance service for EPABX System. Location: India (national scope implied by IOCL). Scale/Value: Not disclosed; no BOQ items available. This tender references ongoing maintenance support for an EPABX setup managed by IOCL, with formal Buyer Added Terms and an ATC/SLA attached. The absence of a BOQ or explicit start/end dates suggests a framework or prequalification phase rather than a complete technical bid. A critical differentiator is the inclusion of a dedicated SLA and ATC attachments, which indicate service-level commitments and compliance expectations. The tender’s lack of items signals a focus on service capability, response times, and maintenance coverage rather than hardware procurement.

Technical Specifications & Requirements

• Product/Service: Annual maintenance for EPABX System. No technical specifications are provided within the tender data.
• Documentation attached: Buyer Added SLA and ATC documents are referenced as viewable attachments.
• Standards/Compliance: No explicit standards listed in the available data.
• Scope indicators: SLA and ATC attachments imply service delivery commitments, response times, and performance metrics will be defined therein.
• Qualification signals: With zero BOQ items, emphasis appears on service capability, vendor experience in telecommunication systems, and ability to implement maintenance tasks as per IOCL terms.

Terms, Conditions & Eligibility

• EMD/Performance bond: Not disclosed in the accessible data.
• Delivery/Timeline: No start or completion dates provided; terms to be defined in BOQ or ATC.
• Payment terms: Not stated; to be clarified in terms/ATC.
• Documents required: General tender submissions likely include GST, PAN, experience certificates, and OEM authorizations as per IOCL procurement norms; exact list is not present in the provided data.
• Special clauses: Buyer Added SLA and ATC illustrate binding service commitments and potential penalties; details reside in attachments.