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Hqids Department Of Military Affairs AMC for Sophos Firewall Three Years - OEM Authorized Service Provider New Delhi 2026

Bid Publish Date

19-Jun-2026, 5:47 pm

Bid End Date

02-Jul-2026, 9:00 am

Location

NEW DELHI , DELHI
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Progress

Issue19-Jun-2026, 5:47 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Categories 3

NETWORK GATEWAY FIREWALL WATER LEVEL RECORDER

Tender Overview

Organization: Hqids (Department Of Military Affairs) in New Delhi, Delhi seeks an AMC for Sophos firewall with three years of continuous support. The scope is limited to firewall maintenance under an OEM Authorized Service Provider arrangement. The absence of BOQ items or explicit quantities suggests a single-system or site-wide maintenance contract, emphasizing vendor capability to sustain critical security infrastructure. The tender emphasizes accepting the scope of work and ongoing support, with the unique requirement of three-year firewall maintenance for a government data center asset environment.

Technical Specifications & Requirements

  • Product/Service: AMC of Sophos firewall for a three-year period; ongoing software/firmware updates, health checks, and incident response.
  • Delivery/Support Location: New Delhi, Delhi; on-site or remote support as per OEM guidelines.
  • Standards/Certification: OEM-authorized service provider (no explicit IS/ISO codes listed); focus on authenticating vendor capability to service Sophos products under official authorization.
  • Scope Clarity: No BOQ items; bidders must align to the stated three-year maintenance scope with available licensing and support entitlements from the OEM.
  • Experience/Capability: Demonstrated ability to perform multi-year firewall maintenance for government/defense-grade environments; familiarity with Sophos security ecosystems preferred.
  • Warranty/Support Terms: Three-year AMC implies planned support windows, response times, and software/firmware upgrade commitments.
  • Financials: Estimated value and EMD not specified; bidders should assume standard government AMC budgeting and compliance.

Terms, Conditions & Eligibility

  • Scope Acceptance: Bidders must accept the complete three-year firewall AMC scope as stated by buyer notes.
  • Vendor Type: OEM Authorized Service Provider for Sophos; ensure valid OEM authorization documentation.
  • Submission Requirements: Include OEM authorization, evidence of prior Sophos firewall maintenance, and capability to provide government-grade security support.
  • Location Compliance: Operate within or service from New Delhi boundaries as per DMA requirements.

Key Specifications

    • Product/Service names: Sophos firewall AMC for a 3-year term
    • Category/type: Firewall maintenance and support (OEM-authorized)
    • Estimated value: Not disclosed; standard government AMC budgeting applies
    • Delivery/Installation: On-site/remote support from New Delhi, Delhi as per OEM guidelines
    • Experience: Demonstrated Sophos firewall maintenance for government/defense-grade environments
    • Quality/Compliance: OEM authorization required; response/escalation commitments to be defined in the bid

Terms & Conditions

  • Key Term 1: Three-year firewall AMC scope must be accepted in full by bidders

  • Key Term 2: OEM Authorized Service Provider status for Sophos is mandatory

  • Key Term 3: Submission must include OEM authorization and prior related experience

  • Key Term 4: Location and service delivery aligned to New Delhi, Delhi

  • Key Term 5: Financial details (EMD/estimated value) are not disclosed in the data

Important Clauses

Payment Terms

Not specified in data; bidders should expect standard government AMC payment terms per DMA guidelines and NPC norms, with milestones tied to service delivery and successful quarterly reviews.

Delivery Schedule

Three-year maintenance window for Sophos firewall; deliverables to include regular health checks, updates, patches, and incident response within defined response times.

Penalties/Liquidated Damages

Not specified; bidders should anticipate standard SLA-based penalties for missed response times or downtime impact in government contracts.

Bidder Eligibility

  • OEM authorization from Sophos confirming Authorized Service Provider status

  • Experience in maintaining government or defense-grade firewall environments

  • Financial capability to support a three-year AMC commitment

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

Yes

Item Category

ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - AMC OF SOPHOS FIREWALL FOR THREE YEARS SUPPORT; Firewall; OEM Authorised Service Provider

Authority Records

MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT

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Documents 3

GeM-Bidding-9495033.pdf

Main Document

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

OEM authorisation from Sophos confirming Authorized Service Provider status

4

Experience certificates for prior Sophos firewall maintenance (minimum 1-3 projects preferred)

5

Financial statements or solvency proof for AMC commitments

6

Technical bid outlining scope of AMC coverage, response times, and escalation matrix

7

Any relevant certifications in cybersecurity or vendor compliance

Frequently Asked Questions

Key insights about DELHI tender market

How to bid for the Sophos firewall AMC in New Delhi?

Bidders must submit OEM authorization as Sophos Authorized Service Provider, demonstrate prior government firewall maintenance, provide GST and PAN, and include a technical proposal detailing three-year service scope, response times, and escalation path. Ensure compliance with DMA procurement practices in Delhi.

What documents are required for the Sophos firewall AMC bid in Delhi?

Submit GST registration, PAN card, Sophos OEM authorization, experience certificates for firewall maintenance, financial statements showing AMC capability, and a detailed technical bid outlining service levels, on-site and remote support, and escalation procedures.

What are the service level expectations for the New Delhi firewall AMC?

Expect defined response times, quarterly health checks, firmware updates, and incident remediation within SLA targets. The OEM-authorized provider must commit to three-year coverage, including patch management and secure configuration for government-grade compliance.

Who can participate in the Delhi DMA Sophos firewall tender?

Only bidders with Sophos OEM Authorized Service Provider status and proven experience in managing firewall environments for government or defense assets are eligible to participate in this Delhi procurement.

When is the delivery and initialization for the 3-year AMC in Delhi?

Delivery aligns with contract signing, with ongoing on-site/remote support from New Delhi for the full three-year period. Specific start dates are defined in the contract after bid evaluation.

What standards or certifications are required for the Delhi firewall AMC?

Primary requirement is Sophos OEM authorization; there is no explicit IS/ISO code listed, but bidders should demonstrate security best practices and previous government firewall maintenance experience.

What documents prove eligibility for the Delhi Sophos firewall AMC?

Eligibility is proven by OEM authorization papers, government firewall maintenance experience certificates, GST and PAN, and financial documents showing AMC readiness. Provide a detailed technical proposal with service levels and escalation matrix.

What is the procurement location and asset focus for the Delhi tender?

The procurement targets a Sophos firewall AMC for the Department Of Military Affairs in New Delhi, Delhi, focusing on maintaining critical data center security infrastructure under an OEM-supported service arrangement.

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