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Hqids Department Of Military Affairs SOPHOS Firewall AMC Tender India 2026 - OEM Authorized Service Provider Three-Year Support

Bid Publish Date

16-Jun-2026, 12:39 pm

Bid End Date

02-Jul-2026, 9:00 am

Location

NEW DELHI , DELHI
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Progress

Issue16-Jun-2026, 12:39 pm
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • OEM Authorized SOPHOS service provider required for three-year firewall AMC
  • • No BOQ items; service-oriented procurement focused on maintenance and support
  • • ATC document governs scope, SLAs, and incident response expectations
  • • Security-focused data center asset maintenance under Department Of Military Affairs
  • • Exact delivery/installation terms to be clarified in contract; expect vendor authorization proofs
  • • Payment terms and penalty provisions to be finalized per government procurement norms

Categories 3

NETWORK GATEWAY FIREWALL WATER LEVEL RECORDER

Tender Overview

Organization: Hqids (Department Of Military Affairs) seeks AMC for SOPHOS firewall covering a three-year support window. Scope is limited to firewall maintenance via an OEM Authorized Service Provider, with the emphasis on ongoing incident response, firmware updates, and preventive maintenance. The procurement location is India, and the contract aligns with standard military-adjacent data security infrastructure. The absence of BOQ items suggests a service-only arrangement rather than hardware provisioning. The differentiator is the requirement for OEM-authorized service capacity and a clearly defined three-year maintenance horizon.

Technical Specifications & Requirements

  • Product: SOPHOS firewall maintenance and support
  • Service window: three years AMC
  • Provider type: OEM Authorized Service Provider with access to official SOPHOS components
  • Scope elements: ongoing incident management, firmware/software updates, health checks, and configuration tuning as per vendor guidelines
  • Standards/compatibility: ensure alignment with SOPHOS recommended practices; no separate hardware upgrades listed
  • Deliverables cadence: regular maintenance visits and remote support channels; response times to be defined in contract terms
  • Performance measures: adherence to vendor maintenance SLAs and security patching timelines
  • Documentation: service reports, update logs, and compliance certificates as part of the AMC

Terms, Conditions & Eligibility

  • Scope confirmation: AMC for three years for SOPHOS firewall per Buyer ATC terms
  • Vendor requirement: must be an OEM Authorized Service Provider for SOPHOS
  • Documentation focus: include vendor authorization proof, maintenance SLAs, and incident response procedures
  • ATC references: related ATC document linked in tender portal for detailed clauses
  • Payment/penalties: terms to be defined in contract; ensure alignment with government procurement norms
  • Submission: adhere to organization’s terms; no BOQ items involved; ensure readiness of technical and financial bids

Key Specifications

  • Product/service names: SOPHOS firewall AMC

  • Quantities: not specified (service contract for firewall maintenance)

  • EMD/Estimated value: not specified

  • Experience: prior OEM-authorized firewall maintenance experience preferred

  • Quality/standards: follow SOPHOS maintenance guidelines; OEM-approved procedures

  • Warranty/AMC terms: three-year maintenance window; SLA-based support

  • Delivery/installation: remote support, on-site visits as per SLA

  • Brand/OEM: SOPHOS; OEM Authorized Service Provider required

Terms & Conditions

  • EMD amount not disclosed; bidders should prepare standard government EMD as per terms

  • Delivery: AMC coverage for three years with defined SLAs and response times

  • Eligibility: must be OEM-authorized SOPHOS service provider with verifiable credentials

Important Clauses

Payment Terms

Contracted AMC payments to follow government norms; specify milestone-based or annual payments with clear SLAs

Delivery Schedule

Remote support included; on-site visits per SLA; response times to incidents to be defined in ATC

Penalties/Liquidated Damages

Penalties or LD clauses to be specified in AMC contract for SLA breaches and failure to meet maintenance timelines

Bidder Eligibility

  • Must be an OEM Authorized SOPHOS service provider

  • Proven experience in firewall maintenance for government or defense sectors

  • Financial stability with required turnover or financial documentation

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

Yes

Item Category

ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - AMC OF SOPHOS FIREWALL FOR THREE YEARS SUPPROT; Firewall; OEM Authorised Service Provider

Authority Records

MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT

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Documents 3

GeM-Bidding-9276878.pdf

Main Document

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for prior SOPHOS firewall maintenance

4

Financial statements or turnover proof for last 3 years

5

EMD/Surety as per tender terms

6

OEM authorization or certification proving SOPHOS OEM status

7

Technical bid documentation detailing AMC SLAs and response times

8

Any existing client references for similar firewall maintenance

Frequently Asked Questions

How to bid for SOPHOS firewall AMC in India 2026

Bidders must confirm OEM authorization for SOPHOS, provide company financials, GST/PAN, and EMC documentation; submit technical bid detailing SLAs, incident response, and remote/on-site support. Include proof of prior SOPHOS firewall maintenance for similar scope and compliance with ATC terms.

What documents are required for SOPHOS AMC tender in India

Submit GST certificate, PAN, 3-year financial statements, SOPHOS OEM authorization, prior maintenance certificates, client references, and technical bid with SLAs; EMD as per tender norms and any ATC-linked documents for the three-year service contract.

What are the technical specifications for SOPHOS firewall AMC in this tender

The scope specifies AMC for SOPHOS firewall with OEM authorization, three-year maintenance, incident management, firmware updates, health checks, and configuration tuning per SOPHOS guidelines; no hardware upgrades are listed in BOQ.

What is the duration and coverage of the SOPHOS service contract

The AMC contract spans three years, covering standard remote support, on-site visits as required, and periodic health checks; SLAs and response times will be defined in the contract/ATC documents.

What are the payment terms for SOPHOS firewall maintenance India

Payment terms will align with government procurement norms; expected to specify annual or milestone-based payments tied to SLA adherence; detailed terms to be provided in the contract and ATC documents.

What is required to prove OEM authorization for SOPHOS

Submit official SOPHOS OEM authorization certificate or letter, scope of authorization, and proof of authorized service capabilities; ensure the document covers firewall maintenance and OTA/firmware support.

How will penalties be applied for SLA breaches in this AMC

Penalties or liquidated damages will be outlined in the AMC contract; expect LDs for delayed response, missed alerts, or failure to meet agreed maintenance timelines per ATC terms.

Where can I view the ATC document for this tender

ATC document is linked in the tender portal; bidders should download and review for scope of work, acceptance criteria, and any special clauses related to the SOPHOS firewall AMC.

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