Bid Publish Date
22-Jan-2026, 9:46 am
Bid End Date
09-Feb-2026, 4:00 pm
Value
₹8,98,767
Location
Progress
Quantity
1
Bid Type
Two Packet Bid
Centre For Development Of Advanced Computing (C-DAC) in South Delhi, Delhi invites bids for Hiring Of Agency For ISO Certification Service covering ISO 9001 - Quality Management System (QMS) and ISO 27001 - Information Security Management System (ISMS) with Initial Audit and Surveillance Audit. Estimated value: ₹898,767.00. Scope includes audit execution, ongoing compliance support, and related certification activities, with a contract variation option up to 25% of quantity or duration. The tender emphasizes formal SLAs, dedicated service support, and escalation procedures. Bidders must demonstrate the capability to deliver audits and maintain ISO compliance for the organization. The opportunity requires adherence to GeM terms, with supplier liability for performance and subcontracting controls.
ISO 9001 - Quality Management System certification service
ISO 27001 - Information Security Management System certification service
Initial Audit plus Surveillance Audits as per scope
Delivery of audit reports and certification within agreed timelines
Dedicated toll-free service support and formal escalation matrix
Performance Security via DD in favor of CDAC or PBG
Evidence of past ISO project experience acceptable as contract copies with invoices or client certificates
25% variation in quantity or contract duration allowed at contract issue; post-award adjustments capped at 25%
Sub-contracting requires prior written consent and maintains joint liability with the primary bidder
Dedicated service support and escalation matrix mandatory for bidder/OEM
EMD or Performance Security required; DD must be payable at Jasola, New Delhi
Submit required certificates/documents; failure leads to rejection per ATC/Corrigendum
Performance security via Account Payee DD or PBG; DD in favor of CDAC, payable at Jasola, New Delhi; delivery of hard copy within 15 days post-award.
Initial ISO certification audit and surveillance audits to be completed within scope timelines as per contract; updates via formal reporting and audit certificates.
LD/penalties will be as per GeM terms and contract-specific clauses for delays in audit deliverables and non-compliance with ISO standards.
Proven track record in delivering ISO 9001 and ISO 27001 certification services
Ability to provide dedicated toll-free service support and escalation matrix
Compliance with GeM terms and ability to furnish EMD/PBG as required
Main Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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GST Registration Certificate
Permanent Account Number (PAN) Card
Past Experience Certificates or Contract Copies with Invoices
Client Execution Certificates or equivalent proof
Financial Statements (Last 3 years) or Turnover Proof
Technical Bid Documents
OEM/Authorisation Letters (if applicable)
EMD Documentation or DD/PBG details
Service Support Contact Details (Dedicated toll-free number, Escalation Matrix)
Key insights about DELHI tender market
Bidders should prepare GST, PAN, and financial statements, along with past ISO project proofs. Submit ISO 9001 and ISO 27001 audit experience, dedicated service support details, and the EMD/PBG as applicable. Ensure compliance with ATC and corrigenda and provide escalation matrix with 24/7 support contact.
Required documents include GST certificate, PAN, 3-year financial statements, past ISO project certificates or client execution letters, technical bid, OEM authorizations if any, and EMD/PBG proof. Submit hard-copy DD if DD option chosen and provide service support contact details.
The tender covers ISO 9001 for Quality Management and ISO 27001 for Information Security Management, including Initial and Surveillance audits. Vendors must demonstrate capability to deliver audits, issue certification, and maintain compliance through recurrent surveillance audits as per the scope.
The buyer may increase or decrease the contract quantity or duration up to 25% at issue and after award. Bidders must accept revised quantity or duration within this 25% band and adjust resources accordingly to maintain performance commitments.
EMD is not explicitly quantified in the data; however, bidders may submit a Performance Security via PBG or a Demand Draft in favor of CDAC payable at Jasola, New Delhi. If awarded, a scanned copy can replace the PBG, with hard copy delivered within 15 days.
Bidder must provide a dedicated toll-free service number and a formal escalation matrix outlining contact details and response times. This ensures timely issue resolution during initial or surveillance audits and ongoing certification maintenance.
Acceptable proofs include contract copies with invoices or client-signed execution certificates, or third-party inspection release notes. At least one valid document demonstrating successful delivery of ISO 9001 and/or ISO 27001 certification services within prior engagements is required.
Audits must be completed as per scope with timely audit reports issued. Certification issuance should follow after successful audit outcomes, with surveillance audits scheduled at defined intervals. The contractor must maintain ongoing compliance documentation and deliver certificates in a timely manner.
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Main Document
GEM_GENERAL_TERMS_AND_CONDITIONS