Debts Recovery Tribunal & Debts Recovery Appellate Tribunal procurement of Manpower Outsourcing Services in Central Delhi 2026

Tender Overview

Organization: Debts Recovery Tribunal (DRT) & Debts Recovery Appellate Tribunal (DRAT). Category: Manpower Outsourcing Services - Minimum wage, Highly-Skilled; Graduate; Admin. Location: CENTRAL DELHI, DELHI - 110002. Tender covers provision of outsourced staff with up to 25% contract quantity/duration flexibility pre- and post-issuance. No start/end dates or estimated value disclosed. Emphasis on dedicated service presence in the consignee state and staff salary payment responsibility borne by the service provider upfront. Unique requirement includes robust service support structures (toll-free number, escalation matrix) and strict compliance with past-experience proof via multiple acceptable documents. This tender seeks reliable staffing solutions for administrative and highly skilled roles within the financial services domain in Delhi.

Technical Specifications & Requirements

• No technical specifications provided in BOQ; emphasis on staffing capability, administration, and compliance with service terms.
• Key requirements inferred from terms: office presence in the consignee state, dedicated/toll-free service support, clear escalation matrix, and timely salary payments by the service provider with statutory documentation (PF/ESIC) and bank statements.
• Documentation must demonstrate past experience through contract copies, client execution certificates, or equivalent proof. No quantitative BOQ items or hardware/software specs; bidders should prepare to demonstrate staffing profiles and administrative competency suitable for a Debts Recovery Tribunal environment.
• The ATC indicates that non-compliance with certificates or documents may lead to rejection; emphasis on complete bid documentation.

Terms, Conditions & Eligibility

• EMD/financial standing: No explicit EMD amount published; bidders must ensure financial stability and avoid liquidation or bankruptcy.
• Salary handling: Service provider must disburse salaries before claiming reimbursement, with PF/ESIC and bank statements as supporting documents.
• Delivery & support: Office of the service provider must exist in the state of consignee; dedicated toll-free support line and an escalation matrix are mandatory.
• Past experience proof: Acceptable proofs include contract copies with invoices, client execution certificates, or third-party notes.
• Contract adjustment: Quantity/duration can be adjusted by up to 25% at contract issue and post-issuance; bidders must accept revised terms.
• Compliance: Failure to upload required certificates/documents may result in rejection; ensure all ATC/ corrigendum documents are included.