North East Frontier Railway Comprehensive AMC for Parcel Management System Equipment Jalpaiguri West Bengal 2026

Tender Overview

North East Frontier Railway invites bids for a Comprehensive Annual Maintenance Contract (AMC) covering Parcel Management System equipment including Thin Client, Electronic Weighing Machine (yearly calibration), PW Bill Printer, and Report Print functions located at JALPAIGURI, WEST BENGAL - 734006. Estimated contract value is ₹1,256,671.00 with an EMD of ₹25,200. The scope encompasses ongoing maintenance, calibration services, and administrative support to ensure uninterrupted parcel processing operations. A key differentiator is the integration of calibration for the weighing system and maintenance of output devices under a single AMC. The tender aligns with railway operations requiring reliable, scheduled service for critical parcel handling hardware.

Technical Specifications & Requirements

• Equipment covered: Thin Client, Electronic Weighing Machine (annual calibration), PW Bill Printer, Report Print functionality.
• Scope: Comprehensive Annual Maintenance including preventive maintenance, break/fix support, software/firmware updates where applicable, and calibration validity for EWM.
• Financial/Document requirements: Estimated value ₹1,256,671.00; EMD ₹25,200; Bidder may submit DD (Account Payee) in favour of the designated organization; hardcopy to be delivered within 5 days of bid end/opening; FDR acceptable as Security Deposit with endorsement; original FDR to be submitted within 15 days of award.
• Variation clause: Buyer can adjust contract quantity/duration up to 25% pre- or post-award with consent.
• Forms of EMD/PBG: DD or online; FDR acceptable as per GeM GTC provisions.

Terms, Conditions & Eligibility

• EMD details: ₹25,200 via DD or online submission with bid; proof of DD to be uploaded and hardcopy delivered within 5 days post bid end/opening.
• Security deposit options: Performance Security via PBG or Fixed Deposit Receipt (FDR); if FDR used, endorsement on back and original document to be delivered within 15 days of contract award.
• Variation rights: 25% up/down in quantity or duration; for lump-sum service contracts, 25% scope/value increase allowed with service provider consent.
• Delivery & installation specifics: Not explicitly defined; procurement involves on-site AMC for listed equipment at specified location.
• Documentation: GSTIN, PAN, experience certificates, financial statements, OEM authorizations as applicable per terms.