Progress
Quantity
10
Bid Type
Two Packet Bid
Hindustan Petroleum Corporation Ltd invites bids for a spectrum of unskilled and skilled support services in Ranchi, Jharkhand. The procurement covers PANTRY SERVICE (UNSKILLED), OFFICE MAINTENANCE (UNSKILLED), DATA OPERATOR / MIS (SKILLED), DRIVER/HIRING OF DRIVER, and related office assistance. The estimated contract value is ₹6,198,935.54 with an EMD of ₹200,000. The tender signals multi-category service delivery at HPCL facilities in Ranchi, targeting sustained administrative and operational support. A key differentiator lies in the inclusion of both unskilled and skilled roles, with service-support requirements including dedicated escalation contacts and toll-free assistance. The absence of BOQ items suggests a service bundle approach rather than itemized goods. Unique terms emphasize quantity/duration flexibility up to 25% and mandatory escalation matrices for service support, shaping bid scope and pricing strategy for bidders.
Service categories: pantry service (unskilled), office maintenance (unskilled), data operator MIS (skilled), data operator service, driver hiring (skilled), office work assistance (skilled)
EMD amount: ₹200,000
Estimated value: ₹6,198,935.54
Variation clause: ±25% of contract quantity/duration
Service-support requirements: dedicated toll-free number and escalation matrix
Not disclosed in available data; bidders should verify in official tender documents.
Not specified in available data; anticipate standard HPCL onboarding timelines post-award.
Not specified in provided terms; watch for LD provisions in the final contract.
Experience in providing pantry, data operator, and driver services to corporate/PSU facilities
Financial capability to support a contract of approximately ₹6.2 million
Ability to supply dedicated support lines and escalation contacts
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Custom Bid for Services - MAINTENANCE OF OFFICE (UNSKILLED) , Custom Bid for Services - HIRING OF PANTRY SERVICE (UNSKILLED) , Custom Bid for Services - HIRINSERVICES FOR OFFICE JOB (UNSKILLED)G OF PANTRY SERVICE (UNSKILLED) , Custom Bid for Services - COMPLAINT HANDLING RESOURCE (SKILLED) , Custom Bid for Services - ASSISTANCE OF OFFICE WORK (SKILLED) , Custom Bid for Services - DATA OPERATOR SERVICE ENGG (SKILLED) , Custom Bid for Services - DATA OPERATOR SERVICE MIS (SKILLED) , Custom Bid for Services - HIRING OF DRIVER (SKILLED) , Custom Bid for Services - HIRING OF DRIVER SKILLED MOBILE , Custom Bid for Services - OVERNIGHT DETENTION CHARGES
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Main Document
OTHER
SCOPE_OF_WORK
PAYMENT
OTHER
OTHER
OTHER
OTHER
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ATC
GEM_GENERAL_TERMS_AND_CONDITIONS
Hindustan Petroleum Corporation Ltd
LEH, JAMMU & KASHMIR
Hindustan Petroleum Corporation Ltd
BATHINDA, PUNJAB
Hindustan Petroleum Corporation Ltd
KHORDHA, ODISHA
Hindustan Petroleum Corporation Ltd
KOLKATA, WEST BENGAL
Hindustan Petroleum Corporation Ltd
JALANDHAR, PUNJAB
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GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar service contracts
Financial statements or turnover proof
EMD submission proof (DD or online payment receipt)
Technical bid/compliance certificates (if any)
OEM authorizations or vendor credentials (where applicable)
Tangible escalation matrix and toll-free service contact details
Key insights about JHARKHAND tender market
Bidders must submit GST, PAN, experience certificates, financial statements, and ₹200,000 EMD. Ensure compliance with HPCL’s service-support requirement (dedicated toll-free line) and escalation matrix. The bid targets multiple service categories with a total estimated value of ₹6,198,935.54; prepare for a potential 25% variation in contract scope.
Submit GST certificate, PAN card, prior experience certificates for similar contracts, financial statements, EMD receipt, and any technical compliance certificates. Include OEM authorizations if applicable and a documented escalation matrix with contact numbers for service support.
Eligibility includes prior experience in supplying pantry, data operator, and driver services to corporate setups, adequate financial capacity for a ₹6.2 million contract, and ability to provide a dedicated toll-free support line plus escalation contacts as required by HPCL.
The tender lists service categories rather than a BOQ; expect compliance with service delivery, manpower capability for unskilled and skilled roles, and adherence to HPCL’s support structure, including escalation matrix and toll-free contact details.
Exact bid opening/closing dates are not provided in the data; bidders should monitor HPCL’s official tender portal for announcement, submission deadlines, and any amendments related to the ₹200,000 EMD and the ₹6,198,935.54 estimated value.
Prepare a documented escalation matrix with multiple levels of contact numbers (toll-free where provided) and response times. The tender requires this matrix for service support; ensure it covers pantry, data operator, and driver service categories.
The estimated contract value is ₹6,198,935.54 and the EMD is ₹200,000. Plan bid pricing to accommodate a potential 25% variation in scope or duration and align pricing with both unskilled and skilled service requirements.
Categories include pantry service (unskilled), office maintenance (unskilled), data operator MIS (skilled), data operator service, and driver hiring (skilled), plus office work assistance. Prepare resources accordingly and verify detailed scope during final bid documents.
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Main Document
OTHER
SCOPE_OF_WORK
PAYMENT
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OTHER
OTHER
OTHER
OTHER
OTHER
ATC
GEM_GENERAL_TERMS_AND_CONDITIONS