Hiring Of Agency For ISO Certification Service - ISO 9001 - Quality Management System (QMS); Re-cer
Controller General Of Communication Accounts
MEERUT, UTTAR PRADESH
Posted:
9 September 2025
Closed:
19 September 2025
GEM
Tender Overview
Controller General Of Communications Accounts, under the Department Of Telecommunications, invites bids for ISO Certification Services focused on ISO 9001 Quality Management System (QMS) recertification audits and implementation guidance in Kolkata, West Bengal. The scope includes consulting to refine and document processes, conducting initial (Stage 1 and Stage 2) audits, and surveillance audits, with accreditation support. Estimated value is ₹25,000.0. The contract accommodates a 25% adjustment in quantity or duration at issue and allows an excess settlement mechanism for add-ons, subject to documentary support. The service aims to secure ISO certification, improve efficiency, and sustain compliance through continual improvement.
Technical Specifications & Requirements
- Standards: ISO 9001 Quality Management System certification and related accreditation support.
- Scope of work: Consulting to refine procedures, gap assessment, new guidelines, and policy documentation; Initial Audit (Stage 1 & 2); Accreditation support post-audit; Surveillance audits during certification validity.
- Audit flow: Internal/external audit sequence to achieve certification; ongoing monitoring to maintain compliance.
- Deliverables: Process documents, SOPs, gap reports, and audit reports; implementation guidance for documentation and system deployment.
- Value & scope cues: Estimated value ₹25,000.0; no BOQ items listed; no explicit technical metrics beyond standard ISO 9001 alignment.
Terms, Conditions & Eligibility
- Quantity/Duration flexibility: Contract quantity or duration may be adjusted up to 25% at contract issuance or thereafter.
- Excess settlement: Service providers may bill additional charges up to a defined percentage of item-level total value with requisite supporting documents.
- Payroll clause: Service provider must pay staff wages at the buyer location first, with reimbursement claims supported by PF/ESIC filings and bank statements.
- Scope of work: Scope includes consulting, initial audit, and surveillance audits to obtain and sustain ISO certification.
- Submission expectations: Standard bid requirements apply; EMD not specified in available data; ensure compliance with DOT procurement norms.
