Higher and Technical Education Department Maharashtra Outsourcing Public Service Delivery Mumbai MA - 25% Flexibility, EMD ₹1.42 Crore 2025

Tender Overview

The Maharashtra Higher and Technical Education Department in Mumbai seeks an outsourcing delivery solution for public service processes aligned with an RFP framework. The project scope spans site preparation, installation of infrastructure, application development, deployment & maintenance, software integration, and related delivery services within the Mumbai, Maharashtra region. The estimated contract value is not disclosed, but the essential incumbent is the capability to manage a multi-phase transformation with strict governance. A prominent differentiator is the contract’s 25% quantity/duration adjustment window at contract issuance and the allowance for excess settlement charges, enabling scaled invoicing with documented justification. The tender emphasizes end-to-end service delivery across public-sector workflows, with focus on performance, compliance, and timely execution. Unique aspects include a flexible scope adjustment mechanism and invoice-level add-ons within defined limits, requiring clear documentation and transparent cost management.

Technical Specifications & Requirements

• EMD: ₹14,200,000 required to secure bid participation.
• Delivery Scope: Outsourcing delivery of public services including site prep, infrastructure installation, application development, deployment & maintenance, and software integration per RFP.
• Flexibility Clauses:
  • Option Clause: Quantity or duration can be revised up to 25% at contract issue and post-issuance.
  • Excess Settlement: Additional charges allowed up to a defined percentage; must be declared at invoice with supporting docs.
• BOQ: Not provided; no itemized BOQ data available.
• Location: Mumbai, Maharashtra (400002).
• Standards/Compliance: Not specified in the data; bidders should infer standard governance for public service software and infrastructure projects.

Terms, Conditions & Eligibility

• Delivery Window: Flexible within 25% of contract quantity/duration as per Option Clause.
• Payment/Settlement: Invoices may include approved excess charges; details to be documented in the ATC file.
• ATC/ATD: Buyer-supplied ATC documents referenced; bidders must review for compliance and documentation.
• Documentation: Typical bidder requirements include GST, PAN, experience proofs, financial statements, and technical compliance materials; precise list to be confirmed in T&Cs.
• Risk/Penalties: Not specified in available data; bidders should plan for standard performance-based penalties per RFP.