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Council Of Scientific & Industrial Research EPABX System Annual Maintenance Tender 2026 DSIR India

Bid Publish Date

08-Jul-2026, 12:53 pm

Bid End Date

18-Jul-2026, 3:00 pm

EMD

₹41,500

Value

₹20,70,504

Progress

Issue08-Jul-2026, 12:53 pm
AwardPending
Explore all 6 tabs to view complete tender details

Quantity

2

Bid Type

Two Packet Bid

Key Highlights

  • OEM Authorization required with bidder submission
  • Estimated contract value ₹2,070,504 and EMD ₹41,500
  • Up to 50% variation in quantity or contract duration
  • No BOQ items; EPABX system maintenance focus
  • Bidder must avoid liquidation and provide undertaking
  • Service provider should demonstrate financial stability and capability to deliver maintenance
  • IS/ISO standards not specified; emphasize OEM service capabilities
  • Payment terms to be clarified in final contract

Categories 2

Tender Overview

Organization: Council Of Scientific And Industrial Research (CSIR) / Department Of Scientific And Industrial Research (DSIR). Procurement: Annual maintenance service for EPABX System. Estimated value: ₹2,070,504 with an EMD of ₹41,500. Location: India (not specified). Scope: Maintenance services for EPABX infrastructure; quantity/duration flexibility up to 50% as per bid terms. Key differentiator: Manufacturer Authorization requirement and service-level flexibility clauses.

Technical Specifications & Requirements

  • Product/Service: Annual maintenance service for EPABX System.
  • BOQ: No items listed; no quantities provided.
  • Financials: Estimated value ₹2,070,504; EMD ₹41,500.
  • Eligibility/Compliance: Bidder must provide Manufacturer Authorization / OEM details (name, designation, address, email, phone). A bidder must not be in liquidation or similar; provide an undertaking.
  • Clauses: 50% variation in quantity or contract duration allowed at issuance; lumpsum scope may adjust by up to 50% with consent.
  • Delivery/Service: Maintenance service terms to be specified; not explicitly provided in data.
  • Standards/Certifications: Not specified; emphasis on OEM authorization and financial standing.

Terms, Conditions & Eligibility

  • EMD/Performance: ₹41,500 security deposit; ensure payment terms communicated in final contract.
  • Variation Clause: Up to 50% change in scope or duration; bid must accommodate revised quantity/duration.
  • Financial Standing: Bidder must avoid liquidation or bankruptcy; submit a formal undertaking.
  • Authorization: OEM/Original Service Provider authorization required with bidder submission.
  • Submission Docs: Include GST, PAN, experience certificates, financial statements, and technical compliance where applicable.
  • Warranty/Support: Not explicitly defined; verify during bid stage for SLA commitments.

Key Specifications

  • EPABX System maintenance service

  • Estimated value ₹2,070,504

  • EMD ₹41,500

  • 50% variation in quantity/duration allowed

  • OEM Authorization required

  • No BOQ items listed

Terms & Conditions

  • 50% contract quantity/duration variation permitted

  • EMD of ₹41,500 required with bid

  • OEM authorization mandatory for bidders

Important Clauses

Payment Terms

Final payment terms to be defined in contract; initial bid confirms EMD and project value.

Delivery Schedule

Service delivery timeline to be determined; bidders should propose SLAs for EPABX maintenance.

Penalties/Liquidated Damages

Penalty provisions to be specified in the contract; ensure compliance with OEM service levels.

Bidder Eligibility

  • Demonstrated experience in EPABX maintenance services

  • Not under liquidation or bankruptcy; provide undertaking

  • OEM/Manufacturer authorization valid for EPABX systems

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Annual Maintenance service - EPABX System

Advisory Bank

State Bank of India

ePBG Percentage

5%

ePBG Duration (Months)

24

Delivery Details

Delivery Locations

1

Delivery Cities

South

Delivery Pincodes

110065

Delivery Locations

ConsigneeAddressCityStatePincodeQuantityDelivery DaysAdditional Requirement
Rohan Prakash Jha110065,CRRI STAFF COLONY MAHARANI BAGH NEW DELHISouthDelhi1100651--

Authority Records

MINISTRY OF SCIENCE AND TECHNOLOGYSCIENTIFIC AND INDUSTRIAL RESEARCH DEPARTMENT

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Documents 4

GeM-Bidding-9575298.pdf

Main Document

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar EPABX maintenance projects

4

Financial statements (last 2-3 years)

5

EMD submission proof (₹41,500) and payment details

6

OEM/Manufacturer Authorization certificate with contact details

7

Technical bid documents and service capability statement

8

Any prior client testimonials or SLAs related to EPABX maintenance

Frequently Asked Questions

Key insights about DELHI tender market

How to bid for EPABX maintenance tender in CSIR DSIR 2026

Bidders should submit GST, PAN, experience certificates, financial statements, and EMD ₹41,500. Provide OEM authorization and undertake financial standing. The contract allows up to 50% variation in quantity or duration; ensure your proposal includes a feasible SLAs and maintenance scopes.

What documents are required to participate in CSIR EPABX tender

Required documents include GST registration, PAN, at least two EPABX maintenance references, financial statements for the last 2-3 years, EMD proof of ₹41,500, OEM authorization, and technical bid detailing service capabilities and response times.

What is the estimated contract value for the CSIR EPABX maintenance

The estimated contract value is ₹2,070,504 for EPABX system annual maintenance. Bidders must align their quotes to this scope while considering the 50% variation entitlement for quantity or duration.

What is the required OEM authorization for EPABX maintenance

Bidders must provide an OEM/Original Service Provider authorization with full name, designation, address, email, and phone number to prove authorized service capability for EPABX systems.

What are the payment terms for CSIR EPABX service contract

Specific payment terms will be defined in the contract; the bid requires an EMD of ₹41,500 and the organization may specify milestone-based payments aligned with service deliverables and SLA fulfillment.

What is the importance of the 50% variation clause

The bidder should plan for potential scope changes up to 50% in quantity or duration at contract issue; the provider may adjust the contract while maintaining agreed service levels and acceptance terms.

What qualifications are needed to qualify for this CSIR tender

Qualifying bidders should have EPABX maintenance experience, demonstrate financial stability, provide OEM authorization, avoid liquidation, and submit complete technical and financial bid packages with required documents.

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