Annual Maintenance service - EPABX System
N/a
NEW DELHI, DELHI
Posted:
19 September 2025
Closed:
29 September 2025
GEM
GEM
Indian Army EPABX System Annual Maintenance Tender 2026 - Department of Military Affairs, India
Progress
Issue11-Jul-2026, 10:26 am
AwardPending
Quantity
1
Bid Type
Two Packet Bid
Key Highlights
- • Specific requirement for site visit before technical evaluation with mandatory site visit certificate
- • Office of the Service Provider must be located in the state of the consignee (documentary evidence required)
- • Variation clause allows up to 25% increase in contract quantity or duration
- • Lump-sum maintenance contracts may include scope expansion with provider consent
- • No BOQ items available; emphasizes on on-site EPABX system maintenance capability
- • ATC conditions include site visit submission and local presence; no explicit EMD amount provided
Categories
2
Tender Overview
The Indian Army, under the Department Of Military Affairs, invites bids for the Annual Maintenance service of the EPABX System. The opportunity focuses on ongoing support for telecommunications infrastructure with explicit condition that the site visit certificate must be submitted; a service provider office must be located in the consignee state. The ATC allows a 25% variation in quantity or duration, with lump-sum service scope adjusting up to 25% upon consent. No BOQ items are listed, signaling a broad maintenance scope and readiness for on-site evaluation as part of tech assessment. This procurement emphasizes compliance, local presence, and adaptable service provisions within the Indian Army framework, administered through GEM portals for government procurement.
Technical Specifications & Requirements
- Scope: Annual Maintenance service for EPABX System (no explicit itemized BOQ)
- Site visit: Mandatory before technical evaluation; submit site visit certificate at bid opening
- Local presence: Office of the Service Provider must be located in the state of the consignee; documentary evidence required
- Variation: Buyer may adjust contract quantity or duration up to 25%; lump-sum contracts may extend scope with provider consent
- Tender environment: Government portal submission with ATC terms applying to service contracts
- No technical specifications listed, bidders should demonstrate capability in EPABX maintenance and responsive support
Terms, Conditions & Eligibility
- Site visit certificate: Mandatory submission prior to tech evaluation
- Local office requirement: Service provider must have an office in the consignee state with evidence
- Quantity/duration variation: Up to 25% adjustment permitted
- Contract type: Lump-sum service contracts with possible scope expansion upon consent
- EMD/financials: Not disclosed in data; bidders should prepare standard bid security and documentation per terms
- Warranty/SLAs: Not specified; bidders should propose standard maintenance SLAs and response times
- Compliance: Adhere to GEM/Buyer terms and submit all required documents and certifications as per ATC
Key Specifications
-
Product/Service: Annual Maintenance service for EPABX System
-
Quantity/Value: Not specified; no BOQ items listed
-
EMD/Estimated Value: Not disclosed in data
-
Experience: Demonstration of EPABX maintenance capability required
-
Quality/Compliance: Service level expectations to be defined in SLA terms
-
Delivery/Support: On-site maintenance and rapid response implied by EPABX scope
Terms & Conditions
-
Mandatory site visit prior to tech evaluation with certificate submission
-
Local service provider office must be in the consignee state with documentary evidence
-
Contract flexibility: 25% variation in quantity or duration; consent required for scope expansion
Important Clauses
Payment Terms
Not disclosed in data; bidders should expect standard government terms and specify SLAs and milestones in their bid.
Delivery Schedule
Site-based maintenance with on-call support implied; exact response times not provided in data.
Penalties/Liquidated Damages
Not specified; bidders should assume standard LD for non-compliance and late SLAs per agency norms.
Bidder Eligibility
-
Proven experience in EPABX system maintenance or similar telecom infrastructure
-
Registered Indian entity with GST and valid PAN
-
Demonstrated ability to establish a local service office in the consignee state
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance service - EPABX System
Delivery Details
Delivery Locations
1
Delivery Cities
NEW DELHI
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | NEW DELHI | NEW DELHI | - | - | 1 | - | - |
Authority Records
MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT
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Documents 4
GeM-Bidding-9527678.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Historical Data
Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates for EPABX maintenance
4
Financial statements or solvency proof
5
EMD/security deposit documentation (as per bid terms)
6
Technical bid documents demonstrating EPABX maintenance capability
7
OEM authorizations (if applicable) and service center details
8
Site visit certificate (mandatory as per ATC)
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for EPABX maintenance tender in India Army 2026?
Bidders must register on the GEM portal, submit a site visit certificate, establish a local service office in the consignee state, and provide EPABX maintenance credentials. Prepare documents including GST, PAN, experience certificates, and financials; anticipate a 25% variation option and lump-sum contract terms.
What documents are required for EPABX maintenance tender submission?
Required documents include GST registration, PAN card, experience certificates for EPABX maintenance, financial statements, EMD/security deposit, technical bid demonstrating capability, OEM authorizations if applicable, and the mandatory site visit certificate as per ATC.
What are the site visit requirements for this Army tender?
A site visit certificate must be submitted before technical evaluation. The bidder should demonstrate familiarity with local conditions and provide documentary evidence of the on-site assessment, as the clause states that failure to submit may lead to disqualification.
Is there a 25% variation in contract quantity or duration?
Yes. The contract allows up to 25% increase in quantity or duration at the time of contract issuance; for lumpsum-based services, scope can expand up to 25% with the service provider’s consent.
What happens if the service provider is not located in the consignee state?
The ATC requires a local office; failure to establish or document a state-based service presence could render the bid ineligible during tech evaluation and contracting stages.
What is the delivery and SLA expectation for EPABX maintenance?
The tender implies on-site maintenance and rapid support with SLAs to be defined by the bidder; exact response times are not disclosed, so propose specific uptime targets and escalation matrices in the proposal.
How does the GEM tender handle payments for EPABX services?
Payment terms are not disclosed; bidders should anticipate government payment norms, with milestones tied to service deliverables per the final contract and approved invoices after acceptance.
What standards or certifications are required for EPABX bidders?
No explicit standards are stated; bidders should include ISO/quality maintenance practices, OEM authorizations if applicable, and demonstrate ISI/IS standards where relevant to EPABX maintenance.
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Documents 4
GeM-Bidding-9527678.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS