Board Of Radiation And Isotope Technology EPABX System Annual Maintenance Tender Thane Maharashtra 2026

Bidders should submit GST, PAN, financials, and EPABX maintenance experience; provide OEM certifications if required, proof of Maharashtra office, and a dedicated toll-free support plan. Include EMD/secure deposit via FDR or DD and adhere to ATC/SLA terms; delivery is ongoing with specified response times.

Required documents include GST certificate, PAN, last 2-3 years’ financial statements, experience certificates for EPABX maintenance, OEM authorizations if applicable, and proof of Maharashtra office. Also submit the EMD/BDP security deposit as per GeM terms and the technical bid documents.

EMD is not explicitly stated in public data; bidders may submit an EMD or Security Deposit via FDR in BRIT’s favor or a PBG as per GeM GTC, with the original FDR/DD delivered within 15 days of award.

The tender requires adherence to a defined SLA in the ATC attachments, including response time and on-site resolution standards; a dedicated toll-free line and escalation matrix must be provided by the bidder to ensure timely support.

The buyer allows up to 25% increase or decrease in contract quantity or duration at the time of contract issuance; post-award changes also permissible with the service provider’s consent.

The service provider must have an office in the state of the consignee, Maharashtra, with documentary evidence; this ensures local maintenance response and service accountability.

Bidders must provide a dedicated toll-free support number and a documented escalation matrix; these must be included in the bid submission to ensure prompt handling of incidents and outages.

Submit FDR or account DD in BRIT’s favor; upload the scanned FDR/DD copy during bid; deliver the original hard copy to BRIT within 15 days of award, with bank endorsement for withdrawal only on demand.