Indian Army Bathinda Punjab Service Tender 2026 - Escalation Matrix, Payroll & Vehicle Ownership Clauses for Service & Support 2026

Tender Overview

The Indian Army, Department of Military Affairs, invites bids for a service & support engagement in Bathinda, Punjab with an estimated value of ₹40,000. The contract allows a 50% increase/decrease in quantity or duration at the time of contract issue, and up to 50% scope expansion post-issue with the service provider’s consent. Bidders must establish a local office in the consignee state and comply with manpower and escalation requirements. The opportunity requires bidders to demonstrate a defined fleet/vehicle ownership and payroll commitments, signaling a hands-on, locally supported service model. A notable differentiator is the concrete payroll and fleet ownership provisions, ensuring accountable service delivery within Punjab.

Technical Specifications & Requirements

• No explicit product specifications are published in the BOQ; the procurement falls under the Custom Bid for Services - 40000 category, indicating a service-oriented scope rather than tangible goods.
• Key service delivery expectations include: presence of a local service office, and an escalation matrix with telephone contacts for rapid support.
• Staffing expectations require at least 10% of total required manpower on the service provider’s payroll for a minimum of one year, with documentary evidence uploaded for verification.
• A minimum fleet commitment is mandated: the service provider must own 10% of the bid quantity of vehicles, either in the provider’s name or in the name of partners, with ownership proof uploaded.
• The clause suggests a flexible service scope model, contingent on contractual consent for scope/price adjustments and a robust on-ground presence.

Terms, Conditions & Eligibility

• 50% quantity/duration adjustment allowed at contract issue; post-issue adjustments capped at 50% with provider consent.
• Service provider must maintain a local office in the consignee state (Punjab) with documentary proof.
• At least 10% of manpower on payroll for at least one year; proof documents required.
• Provide an escalation matrix with service support phone numbers.
• Service provider must own 10% of bid quantity of vehicles; ownership proof to be uploaded.
• EMD amount not specified; bidders should verify tender terms for security deposit requirements.