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East Coast Railway Toner Cartridges Tender Angul Odisha 1-Year OEM Warranty Service Support 2026

Bid Publish Date

06-Jul-2026, 5:57 pm

Bid End Date

17-Jul-2026, 11:00 am

Location

ANGUL , ODISHA
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Progress

Issue06-Jul-2026, 5:57 pm
AwardPending
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Quantity

3

Bid Type

Single Packet Bid

Key Highlights

  • • OEM imported products require registered Indian office for after-sales service
  • • 1-year warranty from final acceptance or after installation/testing completion
  • • OEM warranty certificates must be submitted at delivery
  • • Dedicated service personnel and SLA-aligned servicing during warranty
  • • Service centers near consignee destinations must be disclosed
  • • Scope is strictly supply of toner/ink cartridges; no installation services mentioned
  • • No BOQ items available; bidders should infer quantity needs from procurement norms

Categories 2

OFFICE EQUIPMENTS AMMUNITION

Tender Overview

East Coast Railway seeks the supply of toner cartridges/ink cartridges for printers at the Angul, Odisha location. The bid scope includes Only supply of Goods with an implied single-line procurement for consumables; no BOQ items are listed. The contract requests a 1-year warranty from final acceptance or post-installation testing, with OEM warranty certificates required at delivery. The successful bidder must establish or demonstrate an India-based after-sales service network and ensure timely rectification during the warranty period. The tender emphasizes OEM support, and service centers near consignee destinations must be disclosed in the bid. This procurement targets standard printer consumables and requires clear product compatibility information. The awarding organization is focused on reliable supply continuity and post-sale assistance.

Technical Specifications & Requirements

  • Product class of cartridge and type of cartridge/consumable to be supplied
  • Printer/Multifunction machine brands/models compatibility as per bid data
  • Color and Model numbers of OEM cartridges to align with existing devices
  • Minimum yield (pages) for replacement cartridges
  • Imported products: if applicable, OEM/authorized seller must have Indian registered office for after-sales support; submit certificate
  • Warranty period: 1 year from acceptance or post-installation (whichever is applicable); OEM warranty certificates required at delivery
  • Service capability: dedicated technical personnel, service level agreement alignment, and installation/commissioning/training scope
  • Service centers: provide locations near consignee destinations in the bid

Terms, Conditions & Eligibility

  • Scope of supply: Only supply of goods
  • Warranty: 1 year with post-installation coverage; dedicated service personnel required for timely servicing
  • OEMs must have in-country after-sales support and submit proof of India-based service network
  • Documentation: OEM warranty certificates to be provided at the time of goods delivery
  • Ensure installation, commissioning, training, troubleshooting and maintenance capabilities within India
  • No BOQ items listed; bidder to infer quantities from organization’s consumable needs and past usage patterns

Key Specifications

  • Product: Toner/Ink cartridges for printers

  • Minimum yield: specified pages per cartridge (not provided in data)

  • Color options: as per printer compatibility

  • Model numbers: OEM cartridge/model compatibility with existing devices

  • Brand/ OEM: must be genuine, with service support in India

  • Warranty: 1 year from acceptance/installation; OEM warranty certificates required

Terms & Conditions

  • EMD: Not specified in provided details

  • Delivery: Goods supply only; installation/commissioning not explicitly included

  • Warranty: 1-year coverage with service network requirements

  • Documentation: OEM warranty certificates at the time of delivery

  • Eligibility: Indian after-sales service presence and authorized OEM certification

  • Service: Dedicated technical personnel and timely service commitment

Important Clauses

Warranty

1 year from final acceptance or post-installation; OEM warranty certificates required at delivery; service personnel to meet SLA.

Imported/Local Goods

If imported, OEM or Authorized Seller must have registered Indian office for after-sales support; certificate to be submitted.

Scope of Supply

Bid price must include all cost components; scope is limited to supply of goods only.

Bidder Eligibility

  • Demonstrated capability to supply toner/ink cartridges compatible with listed printer models

  • Evidence of India-based after-sales service network and service centers

  • OEM authorization or authorized distributor status for supplied cartridges

Additional Tender Data

Commercial Details

Tender Category

Goods

Bid To RA

No

Bid To RA Enabled

No

Item Category

Toner Cartridges / Ink Cartridges / Consumables for Printers (Q2)

Authority Records

MINISTRY OF RAILWAYS

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Documents 3

GeM-Bidding-9563783.pdf

Main Document

GeM Category Specification

GEM_CATEGORY_SPECIFICATION

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Technical Specifications 1 Item

Item #1 Details

View Catalog
Category Specification Requirement
GENERIC Product Class of Cartridge OEM
GENERIC Printer/Multifunction Machines Brand for which offered Cartridge/Consumable is Suitable Toshiba
GENERIC Type of Cartridge/Consumable Toner Cartridge
GENERIC Color of the Ink/Toner Black
GENERIC Model Number of OEM's Printer/OEM's Multi Function Machine eStudio5508A, eStudio6508A, eStudio7508A, eStudio8508A
GENERIC Model Number of OEM's Printer Cartridge/Consumable T-5508P
GENERIC Minimum Yield of the Replacement Cartridge/Consumable offered (Number of Pages) 1000001 to 1500000 Or higher

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Required Documents

1

GST registration certificate

2

Permanent account number (PAN) card

3

OEM authorization / authorized distributor certificate

4

Proof of Indian after-sales service presence (service center list)

5

Warranty certificates from OEM for the offered cartridges

6

Technical compliance documentation showing printer compatibility

7

Company financial statements (last 2-3 years)

Frequently Asked Questions

Key insights about ODISHA tender market

How to bid for Angul toner cartridges tender in Odisha 2026?

Bidders must submit OEM authorization, GST, PAN, and financials, plus proof of India-based after-sales service. Include OEM warranty certificates and details of service centers. Ensure the offered cartridges are compatible with identified printer models and meet 1-year warranty requirements.

What documents are required for East Coast Railway cartridge procurement 2026?

Submit GST certificate, PAN, OEM authorization, proof of Indian service centers, OEM warranty certificates, technical compliance documents, and 2-3 years of financial statements. Ensure scope covers goods supply only and warranty obligations are clearly stated.

What is the warranty period for supplied toner cartridges in this tender?

The warranty is 1 year from final acceptance or after completion of installation/testing. OEM warranty certificates must be provided at delivery, and the supplier must maintain a ready service network to address breakdowns within SLA targets.

What are the eligibility criteria to participate in this cartridge tender Odisha?

Eligible bidders must show India-based after-sales support, OEM or authorized distributor status, compatibility with listed printer models, and the ability to supply cartridges with a 1-year warranty. Financial stability evidence and GST/PAN are mandatory.

What are the delivery and payment expectations for East Coast Railway procurement?

This tender specifies supply of goods only; installation is not explicitly included. Payment terms are not detailed in the data provided. Bidders should confirm delivery timelines and payment arrangements in the bid response and SLA commitments.

How to confirm cartridge compatibility for East Coast Railway printers?

Provide explicit model numbers and OEM cartridge part numbers in the bid. Include compatibility statements and testing results or vendor literature showing support for the printer models used by East Coast Railway at Angul.

What service support is required near consignee locations for warranty?

Bidders must upload a list of service centers near consignee destinations with contact details. Demonstrated capability for timely troubleshooting, installation, and maintenance within the warranty period is required.

Are imported toner cartridges acceptable for this procurement?

Imported products are allowed only if the OEM or authorized seller has a registered Indian office for after-sales service. Provide the certificate proving registered presence in India and service support arrangement in the bid.

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