Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop, Laptop, Printer, Scanner
New India Assurance Company Limited (niacl)
MUMBAI, MAHARASHTRA
Posted:
9 June 2025
Closed:
2 July 2025
GEM
GEM
Hfws Ramanagara AMC for Desktops Laptops Peripherals Karnataka Health & Family Welfare Dept 2026
Bid Publish Date
27-Jun-2026, 8:56 pm
Bid End Date
08-Jul-2026, 9:00 pm
Value
₹3,00,000
Location
Progress
Issue27-Jun-2026, 8:56 pm
AwardPending
Quantity
34
Bid Type
Two Packet Bid
Key Highlights
- • Brand coverage includes HP, EPSON, CANON, SAMSUNG across desktops, laptops, and peripherals
- • ATC clause permits contract quantity or duration changes up to 50%
- • Estimated contract value set at ₹3,00,000 with AMC focus (service-based)
- • No BOQ items published; no explicit technical standards or release dates
- • AMC scope implies pre-qualification for multi-brand maintenance capability in Karnataka
- • Vendor must align with ATC document details and submission norms
Categories
1
Tender Overview
Organization: Health and Family Welfare Department Karnataka, executing through Hfws Ramanagara. Product/service: Annual Maintenance Service for desktops, laptops and peripherals across brands HP, EPSON, CANON, SAMSUNG. Location: Ramanagara, Karnataka 561101. Estimated value: ₹3,00,000. No BOQ items available and no explicit delivery schedule published. Tender includes a bidders’ option clause permitting a contract quantity or duration adjustment up to 50% at issue time and post-contract issuance. This AMC focuses on routine maintenance rather than new hardware supply, within the government healthcare facilities context in Ramanagara.
Technical Specifications & Requirements
- Service type: Annual Maintenance Service for desktops, laptops and peripherals from HP, EPSON, CANON, SAMSUNG.
- Estimated contract value: ₹3,00,000.
- Scope: AMC covering maintenance, servicing, and potential on-site support for listed brands.
- Special clauses: ATC allows quantity/duration adjustments up to 50%; lumpsum services may adapt scope with provider consent.
- Standards/inputs: Tender data provides no explicit technical standards; no BOQ items available.
- Additional context: Because no specifications are published, bidders should prepare to demonstrate capability across mixed desktop, laptop and peripheral ecosystems from the four brands.
Terms, Conditions & Eligibility
- EMD: Not specified in the tender data.
- Delivery/Timeline: No fixed delivery schedule published; AMC scope implies ongoing maintenance within contract period.
- Payment terms: Not specified; standard govt tender practice may apply.
- Document requirements: ATC indicates bidder must view uploaded ATC; typical submission includes GST, PAN, experience certificates, financial statements, and OEM authorizations where applicable.
- Eligibility notes: Ability to service multi-brand devices (HP, EPSON, CANON, SAMSUNG) within Karnataka healthcare facilities; compliance with government procurement norms.
- Renewal/variation: Variation up to 50% allowed as per Buyer Added ATC.
Key Specifications
-
- Product/service: Annual Maintenance Service for desktops, laptops, and peripherals
-
- Brands covered: HP, EPSON, CANON, SAMSUNG
-
- Estimated value: ₹3,00,000
-
- Delivery/execution context: AMC within Government healthcare facilities in Ramanagara, Karnataka
-
- Standards/quality: Not explicitly specified in tender data; no BOQ items
-
- Technical capability: Demonstrated multi-brand service capability and on-site support
Terms & Conditions
-
50% variation allowance on contract quantity or duration
-
AMCs for multi-brand devices within Karnataka procurement framework
-
No explicit EMD amount; ATC governs submission and changes
Important Clauses
Payment Terms
Payment terms not explicitly specified; bidders should anticipate government payment norms per AMC contracts and confirm during bid submission
Delivery Schedule
No fixed delivery timeline published; contract governs ongoing maintenance within RAMANAGARA facilities
Penalties/Liquidated Damages
No LD details provided; verify ATC for any performance-based penalties during tender stage
Bidder Eligibility
-
Capability to service multi-brand desktops, laptops and peripherals (HP/EPSON/CANON/SAMSUNG)
-
Presence to operate within Karnataka healthcare facilities
-
Compliance with standard government procurement procedures and statutory registrations
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - HP, EPSON, CANON, SAMSUNG; MIX
Authority Records
HEALTH AND FAMILY WELFARE DEPARTMENT
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Document Filing
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Documents 5
GeM-Bidding-9529450.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Historical Data
Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates demonstrating similar AMC for desktops/laptops/peripherals
4
Financial statements or bank statements for financial stability
5
EMD submission proof (if required by ATC) and security deposit documentation
6
Technical bid documents confirming capability across HP/EPSON/CANON/SAMSUNG devices
7
OEM authorizations or reseller/dealer certificates for brands if applicable
8
Any manufacturer-specific service certifications or warranties
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid for the Ramanagara AMC for desktops and laptops in Karnataka 2026
Bidders must demonstrate multi-brand service capability (HP/EPSON/CANON/SAMSUNG), submit GST, PAN, and experience certificates, and respond to the ATC with any required OEM authorizations. The contract allows up to a 50% change in quantity or duration; ensure readiness to adapt scope and deliver on-site maintenance.
What documents are required for the Karnataka health tender AMC
Required documents typically include GST registration, PAN, financial statements, experience certificates for similar AMCs, OEM authorizations, and technical compliance details proving multi-brand service capability. The ATC references an uploaded file; verify and attach all brand-specific service certifications.
What is the estimated value and scope for the Ramanagara AMC
The estimated contract value is ₹3,00,000 for annual maintenance across desktops, laptops, and peripherals from HP, EPSON, CANON, SAMSUNG. Scope includes routine maintenance, potential on-site support, and adherence to government procurement norms within Ramanagara district.
What are the delivery expectations for multi-brand AMC in Karnataka
There is no fixed delivery schedule published; the AMC covers ongoing maintenance within government healthcare facilities in Ramanagara. Bidders should outline response times, service turnaround, and on-site support windows in their technical bid to ensure compliance.
How does the 50% variation clause affect bidding for this AMC
The buyer may increase or decrease the contract quantity or duration up to 50% at the contract issue stage and thereafter. Bidders must confirm ability to scale services and costs accordingly and include contingency staffing in proposals.
What brands are explicitly required for AMC in Ramanagara
Bids must cover maintenance for devices from HP, EPSON, CANON, SAMSUNG. Vendors should provide brand-specific service capabilities, parts availability, and warranty support arrangements aligned with these manufacturers’ specifications.
Are there any explicit EMD or payment terms stated in the Karnataka tender
EDMs are not explicitly stated in the tender data. Bid responses should clarify EMD requirements if ATC specifies them, and align payment terms with standard government AMC practices, including verification of deliverables and service reports before release.
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Documents 5
GeM-Bidding-9529450.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS