Punjab National Bank Networking Devices AMC for Cisco Routers Vadodara Gujarat 2026

Tender Overview

The Punjab National Bank (PNB) invites bids for an Annual Maintenance Contract (AMC) focused on networking devices, specifically Cisco routers, in Vadodara, Gujarat. Estimated contract value is ₹230,000 with no clearly published EMD amount. The scope covers post-warranty maintenance, 24x7 service support, and rapid fault resolution. Notable clauses include a 25% quantity/duration adjustment allowance at contract issue and a requirement for a local service presence within the state. The AMC duration and start are anchored to a July 2026 window, with World Bank terms applicable only for WB-funded projects.

Technical Specifications & Requirements

• Stock at CO: minimum 10% stock for unforeseen events; example: for 30 routers, at least 3 working routers of 1941 series must be supplied as standby.
• Response & Resolution: 24-hour Turnaround Time (TAT); 24x7 service support with a dedicated toll-free number and a defined escalation matrix.
• Resource Readiness: bidder must ensure adequate manpower for quick issue resolution and maintain an escalation matrix with contact details.
• Performance Penalties: penalties at 10% of AMC value per delayed day, capped to a single router AMC per incident.
• Payment Terms: quarterly payments post-service receipt; central payments from CO.
• Experience: prior AMC experience with at least one nationalized bank is desirable; PO not older than 6 months is preferred.
• Contract Flexibility: buyer can adjust contract quantity up to 25% at contract issuance.
• Service Coverage: 24x7 service support with dedicated OEM/escalation provisions; Office of Service Provider must be located in the consignee’s state.

Terms, Conditions & Eligibility

• EMD: not disclosed in available data; bidders should verify on tender portal.
• Delivery/Start: AMC start around 10.07.2026; precise end date not specified.
• Warranty & Penalties: include late-delivery penalties and possible termination rights; escalation matrix required.
• Documentation: bidders must provide OEM authorizations, prior bank AMC experience, and evidence of a local service office in Gujarat.
• Procurement Context: governed by Buyer Added ATC clauses, with World Bank terms applying if funded; contract assignment/sub-contract requires buyer consent.