Navodaya Vidyalaya Samiti AMC Tender for Desktops, Laptops, Peripherals, CCTV & Routers West Bengal 2026

Tender Overview

Navodaya Vidyalaya Samiti, Department of School Education and Literacy, invites bids for an Annual Maintenance Contract covering Desktops, Laptops and Peripherals, Integrated Security and Surveillance CCTV systems, and Networking Routers in West Bengal. Estimated value: ₹75,000. Work location: JAWAHAR NAVODAYA VIDYALAYA, BAROBISHA, KUMARGRAM, ALIPURDUAR, WEST BENGAL 736207. Primary scope includes routine maintenance, service support, and potential scope adjustments under Clause 25%; bidders must maintain a dedicated local service office in the consignee state and provide a full escalation matrix. The contract emphasizes authorized service capability within West Bengal and requires adherence to service level obligations and financial integrity. This tender is distinct for combining multiple product categories under a single AMS framework and for mandating service authorizations from a West Bengal base.

Technical Specifications & Requirements

• Scope includes: Desktop PCs, Laptops, Peripherals, Integrated Security & Surveillance CCTV, Hardware/Software/Networking systems, and AMC for Routers of varied types.
• No explicit performance specs or model-level details in data provided; emphasis on service capability, installation/commissioning where applicable, and ongoing maintenance
• Key compliance expectations include on-site service capability, dedicated toll-free support, and a formal escalation matrix.
• The procurement requires an online payment option for security deposit (PBG/RTGS) and alignment with GeM terms, including submission of required certificates and documents.

Terms, Conditions & Eligibility

• Section requires vendor presence in West Bengal with an authorized service provider office; documentary evidence must be submitted.
• EMD/Performance security via online RTGS is permissible; bidders must upload proof within 15 days of award.
• Pay structure asserts that salaries for deployed staff must be paid by the service provider before reimbursement; statutory filings (PF/ESIC) to accompany payments.
• Mandatory documents: GST, PAN, experience certificates, financial statements, OEM authorizations, and other certificates as per ATC/Corrigendum.
• Penalties, delivery expectations, and contract adjustments up to 25% are defined, with conditions for lump-sum augmentation.
• Only authorized West Bengal bidders may participate; escalation and support mechanisms must be provided.