Bids are Invited For Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite in CENTRAL DELHI, DELHI

The eligibility requirements include being a registered legal entity with relevant experience in managing call center operations. Bidders must showcase the necessary resources and technical capabilities to effectively deliver the required services. Additionally, they must comply with any specific industry regulations applicable to call centers to ensure operational quality.

Bidders must include a comprehensive collection of documents in the submission, such as a technical proposal detailing service capabilities, a financial proposal demonstrating financial stability, along with all relevant certificates of registration and operational capability. Accepted formats include both digital and physical copies as per specific guidelines set by the tender.

Participants must provide an Earnest Money Deposit (EMD) to demonstrate seriousness in bidding. Furthermore, a performance security will be required from the selected bidder to ensure fulfillment of the contracted services. The specifics regarding amounts and conditions for both EMD and performance security are detailed in the tender documents.

The evaluation process entails a comprehensive review of both technical and financial proposals. Offers will be assessed on criteria such as service quality, previous experience in similar projects, and price competitiveness. The aim is to select a bidder who meets the stringent quality standards set forth in the tender and offers the best value for money.

MSEs will receive special provisions within this tender process to ensure fair competition. These provisions may include bidding preferences, opportunities for capacity building, and reduced requirements for financial documents. The initiative intends to empower MSEs while adhering to the 'Make in India' policies, ensuring that local businesses benefit from government contracts while promoting indigenous manufacturing and service capabilities.