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North Eastern Railway Corded and Cordless Telephone Instrument Tender Gorakhpur UP 2026 - ISI/DTMF Compliant

Bid Publish Date

06-May-2026, 6:07 pm

Bid End Date

05-Jun-2026, 4:00 pm

Location

GORAKHPUR , UTTAR PRADESH
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Progress

Issue06-May-2026, 6:07 pm
Corrigendum02-Jun-2026
AwardPending
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Quantity

900

Bid Type

Single Packet Bid

Tender Overview

North Eastern Railway invites bids for the supply of Electronic Push Button CLI Telephone devices in the Gorakhpur, Uttar Pradesh 273001 region under the Telephone Instrument - Corded and Cordless (Q2) category. Scope centers on feature-rich models with Caller ID, 16-digit LCD display, and memory for incoming/outgoing calls, plus saat features like alarm clock and quick phonebook review. Inspection is conducted by RITES for pre-dispatch where selected, with post-receipt checks at the consignee site. Bidders must provide OEM authorization if not the OEM themselves; AMP/CRAC validation may be used for past performance. Notable technical requirements revolve around CLI capability, DTMF/FSK compatibility, and comprehensive warranty terms in the ATC. This tender emphasizes device breadth (memory, display, and intercom features) and supplier qualifications, including mandatory authorizations and documented performance proofs.

Technical Specifications & Requirements

  • Product: Electronic Push Button CLI Telephone with features including: line-powered two-way speaker, Caller ID, phone book with name, alarm clock with alarm setting, 16 Digit LCD display, low battery operation, quick review of phonebook, incoming call memory, outgoing call memory, digital volume control for speaker, FSK/DTMF compatible, time & date display, full duplex hand free operation, redial/flash and PT function, ringer ON/OFF switch, fast dialing key.
  • Display/Memory: 16-digit LCD, multiple memory entries for calls and phonebook, message recording capacity for answering machine where applicable, and review features.
  • Warranty/Service: Warranty details sought; ATC clauses specify acceptance risk and post-delivery verification.
  • Compliance/Accessories: Includes required accessories, intercom/controller integration, and any OEM-specific requirements; pre-dispatch inspection by RITES mentioned; vendor must provide OEM authorization if not OEM.

Terms, Conditions & Eligibility

  • Inspection: Pre-dispatch by nominated agency (RITES); post-receipt at consignee site where applicable.
  • Authorization: Mandatory OEM authorization or tender-specific authorization if firm is not the OEM.
  • Certificates/Documents: Upload all certificates required by the Bid Document/ATC; fraudulent submissions trigger action under GeM Terms.
  • Past Performance: Acceptable proofs include CRAC for GeM contracts or client execution certificates and related notes.
  • Compliance: Non-submission or misrepresentation leads to unresponsiveness; adherence to terms is mandatory for participation.

Key Specifications

  • Product/service names: Electronic Push Button CLI Telephone with Caller ID and LCD display

  • Quantities: Not specified in BOQ (Total Items: 0); supply scope inferred from model features

  • EMD/Estimated value: Not disclosed in provided data

  • Experience: Prior supply of security/telecom instruments recommended via past performance documents

  • Quality/Compliance: FSK/DTMF compatibility required; time/date display; memory features; warranty implied in ATC

  • Warranty/Support: Warranty terms mentioned; exact period not disclosed

  • Brand/OEM: OEM authorization mandatory if firm is not OEM

Terms & Conditions

  • Pre-dispatch inspection by RITES if clause selected

  • OEM authorization required for non-OEM bidders

  • Upload certificates and documents per Bid/ATC

  • Past performance evidence acceptable via CRAC or client orders

  • Non-compliance leads to bid rejection

Important Clauses

Payment Terms

Not specified in provided data; payment terms to be as per GeM/ATC and supplier contract

Delivery Schedule

Delivery timelines not explicitly stated; delivery terms to be defined in contract after bid award

Penalties/Liquidated Damages

Penalties not detailed in excerpt; standard GeM terms and contract LD to apply upon non-compliance

Bidder Eligibility

  • Authorized OEM authorization or tender-specific OEM authorization

  • Capability to supply electronic push button CLI telephone with required features

  • Compliance with GeM/ATC documents and past performance proof

Additional Tender Data

Commercial Details

Tender Category

Goods

Bid To RA

No

Bid To RA Enabled

No

Item Category

Telephone Instrument - Corded and Cordless (Q2)

Authority Records

MINISTRY OF RAILWAYS
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Documents 3

GeM-Bidding-9276236.pdf

Main Document

CATALOG-Specification-1

CATALOG Specification

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Technical Specifications 1 Item

Item #1 Details

View Catalog
Category Specification Requirement
Generic Connecting Cord Length with each instrument (mtrs) 2M
Generic Types of Telephone Single push button
Generic Calling way Outside call
Generic Intercom conntroller NA
Generic Total No of intercom with system NA
Generic Answering Machine Yes, No Or higher
Generic Line Type Single, Double Or higher
Display Display Type LCD Display
Display Display Yes Or higher
Memory No of Incoming call Memory 50.0 - 50.0 Or higher
Memory Recording duration of Message(In case of Answering Machine) 0.0 - 60.0 Or higher
Memory No of outgoing call memory 50.0 - 50.0 Or higher
Memory No. of recorded message(In case of Answering Machine) 0.0 - 100.0 Or higher
Memory Number of Phonebook Entries Records 99.0 - 1000.0 Or higher
Others Material ABS
Features Salient Features(All features of Ringing/Dialing/Menu/Instrument) Basic PBT, Caller ID Function, Last Number Redial, Redial facility, Ringer Volume Control
Accessories Accessories inclusive in the scope of the supply Suitable Handset Cord, Suitable Line Cord, User Manual
Warranty/Services Warranty 1, 2, 3, 4, 5 Or higher

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Required Documents

1

GST registration

2

PAN card

3

Experience certificates showing relevant supply of telephone instruments

4

Financial statements / turnover evidence

5

EMD/Security deposit documentation (if applicable)

6

Technical bid documents

7

OEM authorization or tender-specific authorization from OEM

8

CRAC or client execution certificates for past performance

9

Any other certificates/documents sought in Bid document/ATC

Corrigendum Updates

3 Updates
#1

Update

02-Jun-2026

Extended Deadline

05-Jun-2026, 4:00 pm

Opening Date

05-Jun-2026, 4:30 pm

#2

Update

29-May-2026

Extended Deadline

02-Jun-2026, 9:00 am

Opening Date

02-Jun-2026, 9:30 am

#3

Update

29-May-2026

Extended Deadline

01-Jun-2026, 9:00 am

Opening Date

01-Jun-2026, 9:30 am

Frequently Asked Questions

Key insights about UTTAR PRADESH tender market

How to bid for the North Eastern Railway telephone instrument tender in Gorakhpur?

Bidders must submit OEM authorization or tender-specific authorization, ISO/GeM compliant documents, GST, PAN, and past performance proofs (CRAC or client orders). Include pre-dispatch inspection if applicable and ensure FSK/DTMF compatibility with 16-digit LCD display and memory features.

What documents are required for this tender in Gorakhpur telecom equipment?

Required documents include GST certificate, PAN, experience certificates for similar supply, financial statements, EMD documentation, OEM authorization, technical bid details, and past performance proofs such as CRAC or client execution certificates; upload as per ATC.

Which standards or certifications are mandatory for the CLI telephone supply?

Mandatory features include ISI/ISI-related compliance as indicated by ATC, FSK/DTMF compatibility, and OEM authorization; ensure 16-digit LCD display and Caller ID functionality are met along with memory and alarm features.

When is the inspection for this tender and who conducts it?

Pre-dispatch inspection would be conducted by the nominated agency, specifically RITES, at seller premises if the clause is selected; post-receipt inspection occurs at the consignee site before acceptance.

What are the key product features required for the telephone instrument?

Required features include line-powered two-way speaker, Caller ID, phone book, alarm clock, 16-digit LCD, low battery operation, memory for incoming/outgoing calls, quick phonebook review, and FSK/DTMF compatibility with time/date display.

Are there any penalties or performance bonds mentioned for non-compliance?

Penalties are not detailed in the excerpt; standard GeM terms and contract-based LD may apply for non-performance; ensure compliance with all ATC conditions to avoid rejection.

What is required for past performance evidence in this tender?

Acceptable proofs include CRAC attached to GeM contracts or execution certificates by the client with order value; third-party inspection notes or release notes may also be used to demonstrate prior supply of similar telecom equipment.

Who must provide the OEM authorization if the bidder is not the OEM?

Bid must include valid OEM authorization or tender-specific authorization from the original equipment manufacturer; without this, the bid may be treated as unresponsive and ignored.

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