Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochro
Commissionerate Of Technical Education
BHARUCH, GUJARAT
Posted:
10 July 2025
Closed:
23 July 2025
GEM
GEM
Gujarat Health & Family Welfare Department Desktops, Laptops & Peripherals AMS Tender 2026 Gujarat
Bid Publish Date
12-Jun-2026, 4:40 pm
Bid End Date
22-Jun-2026, 5:00 pm
Progress
Issue12-Jun-2026, 4:40 pm
AwardPending
Quantity
2000
Bid Type
Two Packet Bid
Key Highlights
- • Gujarat-based vendor eligibility only
- • On-site AMS including installation, transport charges included
- • Refilling, drums and toner serviced on-site
- • 50% variation in contract quantity or duration permitted
- • Immediate on-call service commitment
- • No fixed BOQ items; service-centric procurement
- • Brands mentioned: HP, Brother for desktops, laptops and printers
- • IS specifications not provided; scope relies on AMS outcomes
Categories
4
Tender Overview
The procurement scope targets Annual Maintenance Services (AMS) for desktops, laptops and peripherals including multifunction printers (monochrome, laser, composite cartridges) and colour laser printers from brands like HP and Brother, under the Health & Family Welfare Department of Gujarat. The contract covers on-site maintenance, including refilling and parts as needed, with installation and transport charges included. Only bidders based in Gujarat will be considered, and the structure allows up to 50% variation in contract quantity or duration. The BOQ contains zero items, indicating a service-oriented framework rather than a fixed-item list, and immediate service execution is expected when called.
Technical Specifications & Requirements
- Service type: Annual Maintenance for desktops, laptops and peripherals including printers (HP, Brother) and multifunction devices
- On-site service model with all parts and refilling included; no extra installation charges beyond quoted price
- Refilling, drum, and all other toner components to be serviced on-site as required
- Delivery and service readiness: immediate on-call response; no work stoppage after bid placement
- Eligibility: Gujarat-based vendors only; on-site support capabilities in-state
- Key constraints: 50% variation allowance for contract quantity or duration at the time of contract issue and post-issue adjustments
- No BOQ items are listed; implies a broad AMS approach rather than fixed quantities
Terms, Conditions & Eligibility
- EMD: Not specified in available data
- Eligibility: Bidders must be based in the state of Gujarat
- Delivery/Service Timeline: On-call service; immediate response required when called
- Payment terms: Not specified in the available data; price must include installation and transport
- Warranty/Support: On-site maintenance with parts and refilling covered
- Documentation: Standard bid documents plus GST/PAN/experience evidence typically required for Gujarat AMS tenders
- Penalties: Standard liquidated damages not detailed; scope includes 50% variation in contract quantity/duration
Key Specifications
-
Product/Service: Annual Maintenance Service for desktops, laptops, multifunction printers (Monochrome, Laser, Composite Cartridge) and colour laser printers
-
Scope: On-site maintenance, including toner refilling and components as needed
-
Delivery/Installation: Included in price; on-site service when called
-
Brand coverage: HP and Brother devices mentioned in tender terms
-
Geography: Gujarat-based service providers only
-
Variation: Up to 50% change in contract quantity or duration allowed upon contract issuance
Terms & Conditions
-
Gujarat-based bidder eligibility
-
On-site AMS with installation and transport included
-
50% quantity/duration variation permitted
Important Clauses
Payment Terms
Price inclusive of all installation and transport; no separate charges disclosed
Delivery Schedule
Immediate service delivery when called; no stoppage of work after bid placement
Penalties/Liquidated Damages
Not specified in available data; standard tender penalties may apply as per Gujarat norms
Bidder Eligibility
-
Must be a registered business located in Gujarat
-
Experience in providing AMS for desktops, laptops and peripherals
-
Capability to perform on-site maintenance and toner refills
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Mid range); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Colour, Laser, Separate Drum and Toner); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Colour, Laser, Separate Drum and Toner); Brother , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower range; hp
Authority Records
HEALTH AND FAMILY WELFARE DEPARTMENT
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Documents 4
GeM-Bidding-9461771.pdf
Main Document
Other Documents
OTHER
Other Documents
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GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Historical Data
Required Documents
1
GST registration certificate
2
Permanent account number (PAN) card
3
Experience certificates for similar AMS contracts in Gujarat
4
Financial statements or turnover proof (as applicable)
5
EMD/Security deposit documentation (if required by terms)
6
Technical bid documents and service capability declarations
7
OEM authorizations for HP and Brother products (where applicable)
Frequently Asked Questions
How to bid for the Gujarat Health AMS for desktops and printers
Bidders must be Gujarat-based and submit GST, PAN, experience certificates and financials along with technical bid documents. The contract allows up to 50% variation in quantity or duration and requires on-site support with installation included. Ensure HP/Brother maintenance capabilities and immediate response readiness when called.
What documents are required for the Gujarat AMS tender submission
Submit GST certificate, PAN card, experience certificates for similar AMS, financial statements, OEM authorizations for HP/Brother, and standard bid documents. Include service capability proof, in-state address proofs, and on-site maintenance references to demonstrate readiness for immediate on-call support.
What are the on-site service requirements for printers in this tender
On-site service must cover toner refilling, drum replacements and all other required components without separate installation charges. The price quoted should include installation and transport; bidders must ensure rapid on-site response and no stoppage of work after bid placement.
What is the variation allowed in contract quantity for this tender
The buyer may increase or decrease contract quantity or duration up to 50 percent at the time of contract issue, and post-issue adjustments are also capped at 50 percent. Vendors must accept revised scope if issued.
Which brands are specifically mentioned for maintenance in this tender
Maintenance coverage explicitly mentions HP and Brother devices, including printers and multifunction devices. Vendors should demonstrate service capabilities for HP and Brother assemblies, including toner and cartridge components, with on-site support.
What is the delivery/response expectation for on-call service
The contract requires immediate service upon call, with no allowance to halt work after bid submission. Vendors must maintain readiness for rapid dispatch to sites in Gujarat and complete on-site tasks as required.
Are there any geographic eligibility restrictions for bidders
Yes, only bidders based in the state of Gujarat will be considered. Demonstrate local service capabilities, registered office in Gujarat, and prior Gujarat-based AMS experience to qualify.
What payment terms are specified for the maintenance contract
Payment terms are not explicitly detailed in the provided data; however, the contract price must be inclusive of installation and transport charges. Bidders should anticipate standard procurement payment cycles and await exact terms in the tender documents.
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Documents 4
GeM-Bidding-9461771.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS