Indian Army Photocopier Maintenance Tender 2026 Pulgaon MAINT - OEM Authorized Service Provider, 400000

Tender Overview

The Indian Army, Department of Military Affairs, invites bids for Annual Maintenance Service of Photocopier Machines (Monochrome, Laser, Separate Drum & Toner; Mid & Colour ranges) from Xerox OEM Authorized Service Providers. Estimated value is ₹400,000 with potential scope adjustments up to 50% in quantity or contract duration. Delivery/installation address is CAD Pulgaon with service office presence required in the consignee state. Emphasis on OEM authorization, non-obsolescence, and a malware-free certification. Key differentiators include mandatory empanelment with the registering authority and a minimum shelf-life requirement of 1 year on spares.

Technical Specifications & Requirements

• Product scope: Photocopier maintenance for both monochrome and colour laser units, including separate drums and toners, spanning lower to mid-range models as specified by Xerox OEM standards
• Delivery/Installation: On-site servicing at CAD Pulgaon; installation and commissioning included where scope covers
• Compliance: Must maintain 3+ years residual market life; no end-of-life products; ADA-friendly service support
• Certifications/standards: Malicious Code Certificate required; OEM authorization proof; office presence in the state of consignee; registration/empanelment under GFR rules; shelf-life minimum 1 year for spares
• Service scope: Annual maintenance with remote/onsite diagnostics; dedicated service support line
• Data/security: Embedded malware-free assurance; adherence to IPR and data protection terms
• Other: 50% quantity/contract duration flex; separate BOQ not provided; actual items to be supplied are service delivery components

Terms, Conditions & Eligibility

• EMD: Not specified in the tender text; bidders must ensure security as per buyer terms
• Delivery timeline: Delivery/installation at CAD Pulgaon as per contract; accessibility to consignee site
• Eligibility: OEM authorized service provider for Xerox photocopiers; non-liquidation status; not bankrupt; maintain 3+ years market life for offered models
• Documentation: Undertaking of non-liquidation; Malicious Code Certificate; proof of OEM authorization; registration/empanelment with the registering agency; GST/PAN evidence; shelf-life commitment for spares
• Financials: Not specified; bidders should present financial standing and ability to sustain service operations
• Penalties: Not specified; standard performance-bond/LD terms may apply per agency policy
• Warranty/Support: Office presence in respondent state; toll-free service line; post-sale support implied
• Shelf life: Spare parts with minimum 1 year usable shelf life at supply