Invitation to Bid - Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup in KAMRUP, ASSAM

The eligibility requirements include being a registered entity, possessing relevant experience in call center services, and demonstrating the capacity to operate ten seats effectively. Entities are encouraged to provide proof of compliance with local regulations and any necessary certifications.

The technical specifications for the call center must meet industry standards, including high-quality telephony systems, secure data management systems, and reliable internet connectivity. Bidders must also provide trained staff capable of effectively managing customer interactions.

The Earnest Money Deposit (EMD) is a prerequisite for participating in this tender. It ensures the commitment of bidders to fulfill the terms of the tender. The exact amount and payment details can be found in the tender documentation upon accessing the portal.

Submission methods typically involve online uploads through an official portal. All necessary documents should be submitted before the deadline, which will be detailed in the tender specifications. Timelines will include submission windows for technical and financial bids, followed by the evaluation period.

MSEs may qualify for supportive measures that facilitate their participation in the tender process. These benefits can include financial inclusivity regarding bid pricing and potentially less stringent compliance requirements compared to larger entities.